Putting the customer center-stage when defining the service portfolio is crucial in order to stay successful in a highly competitive market. However, service providers in the multi-tenant and hosting market need to leverage a new catalog-driven approach to drive their organization end-2-end: from order management, delivery and provisioning, to billing, accounting and finally, to operation.
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In this interview, service management expert Patrick Büch explains how to tackle today’s challenges and how to increase an organization’s flexibility and agility in terms of how services are offered to the customer.
For more details, please see the further information in the section "attchments": Expert Paper and website link.