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Intact Tech

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  • Leveraging Big Data and AI to enable Forensic IT
    Leveraging Big Data and AI to enable Forensic IT
    Shannon Lake , Chief Strategist Recorded: Nov 19 2015 33 mins
    We collect a lot of data about our IT environments, but leverage a very small amount of it to reduce downtime and identify root cause of many of our issues. It doesn’t have to be that way. Advances in big data and AI algorithms allow us to rewind the clock and determine root cause of events that can and do reduce our organizations effectiveness and profitability.

    Join us to learn the future of operations analytics and how you can leverage it in your organization.
  • Is it really a tool problem? Post-implementation really matters...
    Is it really a tool problem? Post-implementation really matters...
    David Marsh - Director of Professional Services Recorded: Nov 17 2015 46 mins
    Is your ITSM solution designed to add continuous value after deployment? Unfortunately, the odds are that it's not. We've all been there, we've all seen it - great tools not delivering the value they promised to deliver. Yet, here we are, still measuring the success of a project based on how successful the implementation was, instead of based on what happens after a solution goes live.

    Join us in this session where we will discuss what needs to be considered to really succeed with a tool and get as much as you can out of it.
  • Getting the Full Value From Your IT Management Software Investment
    Getting the Full Value From Your IT Management Software Investment
    Jesse White, President Recorded: May 14 2015 46 mins
    If you want to make the most out of your IT Management solution, you must go beyond people, technology and process.

    Today, even with successful implementations, many organizations struggle to get the results they need and achieve their business goals.

    Why? Because real success is about people adopting solutions and clearly communicating the full value of the investment.

    So how can you motivate people to adopt instead of resist? How can you communicate the value your investment is providing?

    Join us for this informative session where we will share the secret to getting the full value of your IT Management solution through adoption and communication.
  • Service Catalog: Just Because You Build It, Doesn’t Mean They’ll Come
    Service Catalog: Just Because You Build It, Doesn’t Mean They’ll Come
    Jesse White, Principal, Intact Technology Recorded: Apr 10 2014 47 mins
    Do you struggle to get people to use online service catalog? You are not alone! Driving user adoption can be challenging. Today, for many organizations the value of service catalog is elusive and even when implemented successfully, its full value is not realized.

    Join us in this insightful discussion that is sure to help you double your service catalog adoption.

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