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  • Case Study: Growing Sales Performance Through Analytics Case Study: Growing Sales Performance Through Analytics Joe Singletary, Inside Sales Lead at 8x8 Recorded: Nov 29 2016 45 mins
    Managing salespeople is no easy task. Distributed teams, long sales cycles, and inconsistent opportunity recording make sales oversight difficult and can take time away from actually selling. How can you get a better picture of day-to-day sales activity while still meeting sales objectives?

    Hear how Joe Singletary, Inside Sales Lead at 8x8, used analytics to identify underperforming salespeople and get a complete understanding of customer engagement without the need for time-consuming administration or report generation. In this webinar Joe and VP of Marketing, Alon Waks will explain how you can:

    Spot and address sales performance issues early - before quotas are missed
    Develop measurable methodologies for sales coaching and accountability
    Truly understand how focused teams and individuals are on prospects and customers
  • Quiet the Communications Riot in your IT Landscape: Case Study Quiet the Communications Riot in your IT Landscape: Case Study Christie Nader, Vice President of IT, MHM Services & Alon Waks, Vice President of Product Marketing, 8x8, Inc. Recorded: Nov 17 2016 43 mins
    When working with state and governmental agencies, it can be tough to navigate the communications divide. With ever-changing requirements and fast-paced IT landscapes, how do you keep up with your organization's demands and streamline your communications? Join this webinar to hear how MHM Services, a mental health expert, tackles the ever-changing requirements and IT landscape to deliver the highest level customer service. See how 8x8’s unified communications help alleviate headaches and enable MHM to connect with over 6,000 clinical, managerial and administrative professionals nationwide.
  • Communications Costs? Mobility? Scale? Learn How Companies are Utilizing Cloud Communications Costs? Mobility? Scale? Learn How Companies are Utilizing Cloud Charles Bender, Director of IT, Beach Trading Company & Alon Waks, Vice President of Product Marketing, 8x8, Inc. Recorded: Oct 27 2016 52 mins
    Beach Trading Company is a leading online retailer of cameras, video, home entertainment and other consumer electronic products. To enable business growth, IT management needed to replace their outdated, legacy PBX, which could only handle 46 calls at a time. The company was at a cross-roads: find another on-premises solution, go hybrid, or make the leap to cloud.

    Attend this live event to hear from Beach Trading Company's Director of IT, Charles Bender, where you'll learn how your business can go from outdated to modern in less than two months. Gain insights on how analytics-driven customer communications can help your business grow and how multi-location businesses can reduce costs while scaling and adopting mobile excellence.
  • Bizmatics Improves Customer Service Across Channels & Into New Line of  Business Bizmatics Improves Customer Service Across Channels & Into New Line of Business James Metzger, VP Marketing at Bizmatics & Max Ball, Product Marketing, 8x8 Recorded: Oct 27 2016 42 mins
    Join James Metzger, Marketing Vice President for Bizmatics, as he discusses how they significantly increased customer satisfaction with 8x8’s Virtual Contact Center when giving customers access to support on the channel of their choice.This success led them to expand their use of 8x8 Virtual Contact Center for their Revenue Cycle Management service department in order to provide a consistent customer experience across the various services they provide to their healthcare providers/customers.

    In this session James will discuss:
     How the company built a web centric support model to emphasize self-service when it makes sense with an easy transition to an agent on the channel of the customer’s choice when needed.

     How Bizmatics uses 8x8’s VCC to provide insight into the full customer journey to ensure that the customer experience is as positive as possible

     How 8x8 makes it easy for Bizmatics to help their healthcare provider customers focus on serving their patients and not have to worry about managing government organizations, insurance companies or nagging patients for copayments.

    Learn how Bizmatics has made customer service a competitive differentiator for their business, and how they are now using 8x8’s Virtual Contact Center to make their Revenue Cycle Management offering more competitive. By tracking and recording key calls 8x8’s VCC helps Bizmatics ensure the right payments are made at the right time so their provider customers can have a reliable revenue stream that ensures the success of their business.
  • Boost sales productivity with 8x8 and Salesforce Boost sales productivity with 8x8 and Salesforce Alon Waks, VP Product Marketing, 8x8 Recorded: Oct 27 2016 50 mins
    Sales managers have a dilemma. They want representatives on the phone tracking down leads, qualifying prospects, and closing business. But they also need activity reports and forecasts to manage sales operations and forecast performance. How do you get one without sacrificing the other?

    Join 8x8 VP Alon Waks in an important webinar to learn how integrating 8x8 cloud communications with Salesforce keeps representatives focused on customers rather than administration. Alon will show a real-life example of how a streamlined, automated process can:
    -Free sales reps from tedious opportunity logging and recording.
    -Provide greater visibility into the sales funnel and day-to-day activities.
    -Optimize your sales organization and operations for greater productivity.
  • Increase Your Contact Center Performance Increase Your Contact Center Performance Max Ball, Ryan Morrissey Recorded: Oct 4 2016 46 mins
    More productive agents improve customer relationships and make a more productive contact center. And training, coaching, and feedback make more productive agents. Quality Management for 8x8 Virtual Contact Center is the easy way to monitor, measure, and evaluate agent performance. It integrates smoothly with your 8x8 Virtual Contact Center, so it’s easy to setup and use. And you can manage agents wherever they are located: in the contact center, a remote office, or at home.
  • UCaaS: Do You Really Need a Hybrid Cloud Strategy? UCaaS: Do You Really Need a Hybrid Cloud Strategy? Angela York, Director of Marketing, 8x8, Irwin Lazar, VP & Director, Nemertes, Jerry Howard, VP of IT, Irving Materials Recorded: Aug 16 2016 59 mins
    Enterprises are increasingly considering Unified Communications as a Service (UCaaS) as the basis for their communications infrastructure strategy going forward. But some have been reluctant to commit to a pure cloud approach from the start, so they pursue a hybrid strategy—with some users migrated to the cloud while others remain on legacy premises systems. Is this really the best strategy? Or does hybrid offer the worst of both worlds—partial outsourcing while still requiring significant internal resources to manage legacy gear and its integration with the UCaaS service?

    This webinar will lay out the advantages and the industry trends toward UC in the cloud, and will feature expert opinions on the issues that a hybrid approach may add to a UC strategy. You’ll come away with an understanding of why hybrid cloud isn’t necessarily the safe or easy choice, and whether a migration to 100% UCaaS can be a better option.

    Join industry experts & a seasoned IT VP as they explain and debate:
    Hybrid vs. UCaaS (Unified Communications as a Service)
    Potential issues and trade-offs of a hybrid approach
    Best practices for moving 100% to a UCaaS solution
    Real-world feedback from an IT executive on moving to UCaaS
  • UCaaS: Skipping Hybrid and Moving Directly to the Cloud UCaaS: Skipping Hybrid and Moving Directly to the Cloud Bryan Martin, 8X8 - CTO, Diane Myers, IHS - Senior Principal Analyst, Paul Patti, RPM Performance Coating Group - Recorded: Jul 25 2016 64 mins
    This webinar explores moving UC to the cloud, the advantages of a full UC-as-a-service (UCaaS) deployment, and the issues a hybrid approach injects into the mix. Join us and learn how companies that have moved 100% to UCaaS have benefited.

    Key Topics for Discussion
    -Business drivers for migrating to the cloud for telephony, UC, and contact centers
    -Why a hybrid cloud approach isn't necessarily the answer for alleviating security, reliability, and control concerns
    -Best practices for moving 100% to a UCaaS solution
    -Hear directly from an enterprise that went directly from on-premises to cloud UC, as well as the benefits it gained by going all in
  • 8 Criteria for Enterprise-Grade Cloud Communications 8 Criteria for Enterprise-Grade Cloud Communications Max Ball Recorded: Jun 6 2016 56 mins
    What does it mean to have an enterprise-grade cloud communications solution? Many providers may claim to offer it, but not all can deliver. And if always-on, reliable and global communications are mission-critical for your business, you need to ensure your cloud provider is making the "grade".

    In this complimentary webinar, we will discuss 8 standard elements that all companies should look out for when exploring a cloud communications solution, including:

    The flexibility to extend international services and global reach
    Potential risks of downtime and non-compliance when solutions are not enterprise-grade
    The ability to integrate with contact center, CRM and productivity applications

    Who should attend:
    CIOs, Directors of IT or Infrastructure
    Anyone interested in unifying their communications and collaboration infrastructure onto a single, secure, reliable platform – simply
    Those seeking a way to replace outdated or disparate legacy systems across multiple locations.
  • Where the Customer Journey Meets the Agent Journey Where the Customer Journey Meets the Agent Journey Max Ball, Sr. Product Marketing Manager, 8x8 & Aphrodite Brinsmead, Ovum Research Recorded: Mar 17 2016 62 mins
    Your customer’s experience with your support organization has a huge impact on their impression of your brand, their loyalty, and on how much they will spend with you through the years. Most companies are aware of the need to improve their customer journeys but they don’t have the information they need to know what to do.

    In addition, your agent’s journey impacts your customers as well. How efficient is your agent? How much time do they spend looking at the wrong screens, trying to keep the customer busy while he scrambles to find the right information? What is the mindset of your agent when they talk to a customer? Are the focused on helping the customer or scrambling in the background to get to the information they need?

    Businesses should be tracking and managing both journeys in order to become more successful. But this is easier said than done.

    Join Aphrodite Brinsmead of Ovum Research while she share insights into the customer journey from her new research looking into the customer journey, what causes trouble and what has less of an impact. Max Ball from 8x8 will join to share some new innovations that make it easier to track the customer journey and to help ensure your agents are as efficient as possible.