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The World BPO/ITO Forum

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  • If the data center was infinite and free, what could your business do?
    If the data center was infinite and free, what could your business do?
    Jim Noble, Co-Founder & CEO, The Advisory Council International Recorded: Apr 28 2016 35 mins
    Today, the 70/30 rule (run the business / innovate the business) is substantially unchanged. Surveys confirm that DC costs have stubbornly remained at around 28% of total IT budgets, and are forecast to remain steady as volumes offset unit cost declines.
    Is it possible to manage that down to a negligible level? Yes, by automating DCs (like the auto industry used robotics) and brokering suppliers (orchestrating among private and hybrid). This can already be done with storage, and it is achievable with MIPS and bandwidth.
    So what could your business do if your budget was inverted to 30/70 and DC services were virtually instantaneous and infinite?

    In this session, Jim will illustrate how DCA tools can help invert IT budgets, and how organizations can use that abundant/inexpensive utility to transform their core operations or adopt new business models.
  • Staying Relevant in a VUCA World (Volatile, Uncertain, Complex, Ambiguous)
    Staying Relevant in a VUCA World (Volatile, Uncertain, Complex, Ambiguous)
    Filippo Passerini, Executive Officer, Procter & Gamble Recorded: Apr 16 2015 44 mins
    In a world ever more complex and fast-paced, detecting and anticipating the need for business change is becoming increasingly important. The ability to stay “ahead of the curve” is more than ever a critical and differentiating attribute of successful Companies. Analytics (and Visualization) is proving a key, enabling capability to accomplish that. However, as always, it’s about the Business, not the Technology…. Meanwhile, and because of the inflection-point we are at, the “context” is becoming at least as important as the “content”...
  • Pillars of Cost Reduction: Reducing the Total Cost of Business
    Pillars of Cost Reduction: Reducing the Total Cost of Business
    Lee Coulter, CEO, Ascension Health Shared Services, Ascension Health Recorded: Feb 26 2015 42 mins
    About the Webinar:
    Whether you are a captive, provider or hybrid; there are a finite number of ways to control cost. Learn more about each lever you can pull, how to pull it, and how to engage your partners or customers.

    About The Speaker:
    Lee joined Ascension Health in September 2010 and is currently leading shared services for the Symphony transformation as CEO of the new Ministry Service Center based in Indianapolis. Lee has more than 24 years of experience in shared services. He spent 15 years as a commercial service provider with General Electric in healthcare and hospital services as well as IT services. In the last 9 years, he has built and led multi-function shared services internally for companies such as AON and Kraft. Lee also has been deeply involved with the emerging market regions for more than 15 years having lived in Asia and Latin America.
  • Discover What Your Board Members Think of the Cloud’s Impact on Global Sourcing
    Discover What Your Board Members Think of the Cloud’s Impact on Global Sourcing
    Jim Noble, Former CIO of GM, AOL Time Warner, Merrill Lynch, BP & Philip Morris; Principal, The Advisory Council Recorded: Feb 5 2015 42 mins
    You might be surprised to understand what the people steering your company know about the Cloud! Board directors are not millennials, and so they rely on received wisdom to shape their views on IT issues. Are you comfortable that they get their insight from an airline magazine? Board members often view the Cloud as a panacea to break free of inflexible IT sourcing contracts, and to shake up overweight IT departments by leveraging commodity services from third parties. But they are conscious of their fiduciary duty to manage business risk (the Director’s Legal Duty of Care) and they can be individually sued for a lack of adequate care over data privacy and security. Join this webinar to find out what your leaders are being told behind your back, and what their feedback is!
  • Efficiency Programme in an International-Global Landscape - How to Build Better
    Efficiency Programme in an International-Global Landscape - How to Build Better
    Beppe Urso, EVP & Global Director Client Compensation & Strategic Sourcing, Leo Burnett Worldwide Recorded: May 28 2014 38 mins
    Ultimately your partnership goal is to increase engagement, commitment and trust, resulting in improved effectiveness and sustainable benefits to both organizations. Strong leadership coupled with a clear vision will deliver value to stakeholders by building better organizations where "defy average performances/performers" is a common goal.

    In this webinar, you will learn:
    -How to engage and collaborate to gain efficiency in the way client and supplier work together
    - How to avoid to transform it in a cost cutting exercise only
    - What is the best approach within and international environment
    - What the lessons learned were during a 18-24 months journey
  • The Rapidly Changing Landscape of Global Sourcing
    The Rapidly Changing Landscape of Global Sourcing
    P.K. Agarwal, CEO, TiE Global & Arjun Malhotra, Co-founder, HCL Technologies Recorded: May 20 2014 40 mins
  • Tips to Build a Successful Shared Service Organization
    Tips to Build a Successful Shared Service Organization
    Lee Coulter, CEO, Shared Service Organization, Ascension health Recorded: May 13 2014 38 mins
  • Effectively Leveraging a Globally Distributed Development Team (The FIFA Street
    Effectively Leveraging a Globally Distributed Development Team (The FIFA Street
    Tina Merry, Group Development Director, Electronic Arts (EA SPORTS TM) Recorded: Apr 29 2014 38 mins
    Tina Merry from Electronic Arts (EA SPORTS TM) will share the key best practices recommended to achieve effective results when using a distributed development model. The audience will hear about the successes, challenges and lessons learned by the FIFA Street (Vancouver) team in their collaboration with an external partner team based in Russia to create FIFA Street (2012), a product which significantly exceeded sales and quality expectations. The presenter will also draw upon experiences working with game development teams in Spain, Argentina and Romania in collaboration with EA Canada’s FIFA Soccer franchise teams.
  • Making the Business Case for Impact Sourcing
    Making the Business Case for Impact Sourcing
    Nish Acharya, Most Recent Director of Innovation & Entrepreneurship, Obama Administration Recorded: Apr 15 2014 41 mins
    Impact Sourcing burst onto the scene several years ago as a promising tool for economic development, job creation and to bring technology to a broader swath of the world’s societies. Over the last few years, we have seen several companies and non-profits enter this space, and to various extents provide proof of concept that rural communities in the developing world can provide sourcing services to major corporate and government clients. These firms select and train their employees, and secure work that has traditionally gone to large IT companies to manage call centers, provide online customer support, provide back office functionality and quality assurance testing, to name a few tasks. But while the concept has been proven, we have seen very few of these organizations to scale beyond their initial geographic area. This webinar will address challenges that Impact Sourcing is facing and discuss ideas on creating a scalable model – which can significantly make a social and economic impact.
  • Fourth Generation Sourcing -- Staying One Step Ahead of the Cloud
    Fourth Generation Sourcing -- Staying One Step Ahead of the Cloud
    Jim Noble Recorded: Mar 19 2014 38 mins
    Business and IT leaders in companies have grudgingly embraced out-tasking, IT outsourcing and BPO as a necessary evil. Let's face it, they would prefer to have direct control rather than entrust their destiny (and bonus!) to a low wage economy. Cloud has made that situation worse, because the business leaders can end-run the internal IT folk. IT departments are viewed as "slow and no", and the Cloud suppliers promise faster / better / cheaper to the business leaders, with little concern for legacy integration, data sovereignty and security. But what if the IT department could get one step ahead of these Cloud suppliers, and establish their new role as orchestrators of a properly designed Services Oriented Architecture. Jim will describe several leading-edge use cases where the IT department has found a way to become the provider of choice.

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