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Customer Success

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  • Location data: The secret to really knowing your customer
    Location data: The secret to really knowing your customer David Bairstow, SVP Product Management, Skyhook Recorded: Oct 3 2018 60 mins
    Where are your target customers going, and how are they spending their time and, more importantly, their dollars? Location data and intelligence – not just on how consumers are interacting with your brand but also with your competitors – is key to crafting a killer consumer experience and reaching them when and where their hearts and minds (and wallets) are ready to be captured.

    From foot traffic patterns and location visits to frequency analysis, custom venue visit analysis offers powerful, actionable insights to companies looking for a competitive edge in a crowded field. Learn how to capture new customer interest, keep older customers coming back, and boost your market share when you join this VB Live event!

    Register for free now!

    During this webinar you’ll learn how to:
    * Boost engagement with location-based consumer insights and competitive intelligence
    * Gain insight into the behavioral patterns of customers and prospects
    * Apply the best use of location data for your business

    Speakers:
    * David Bairstow, SVP Product Management, Skyhook
    * Sheryl Jacobson, Principal Consulting Strategy and Analytics, Deloitte Consulting LLP
    * Stewart Rogers, Analyst at Large, VentureBeat (Moderator)

    Sponsored by Skyhook
  • Why brands like Amazon are using “dumb” bots for smart service
    Why brands like Amazon are using “dumb” bots for smart service Abinash Tripathy Co-Founder and Chief Strategy Officer, Helpshift Recorded: Sep 20 2018 61 mins
    Reportedly, 44% of Americans would rather scrub a toilet than call customer support. And heeding that cry for help back in 2016 or so, companies across the land stepped up to the plate, taking customer service from the phone to texting and messaging with AI-powered, NLP-reliant smart chatbots that could tell jokes, offer small talk, place taco orders, and more.

    Where those messenger bots fell down, though, was in actually understanding customer intent and delivering on-point customer service. So companies were left with frustrated customers who’d still rather get a root canal than talk on the phone, but left with a broken messenger-based solution that only made the experience worse.

    The answer: Make bots "dumber," to make customer service smarter. Simpler rules-based chatbots are easy to implement, easy to use, 99-percent effective web and mobile-based messenger apps that don't try to hold conversations — they just solve customer service issues, fast.

    To learn more about why companies like Amazon are dumping the NLP bots and going all-in on a new generation of rules-based chatbots, don’t miss this VB Live event!

    You’ll learn:
    * The difference between NLP and rules-based bots and why it matters
    * Why companies like Amazon are turning away from natural language processing-driven bots to rules-based bots
    * How to deliver mobile and web-based customer service that works, using the right bots.
    * How rules-based bots make the customer journey more effective

    Speakers:
    * Abinash Tripathy, Co-Founder and Chief Strategy Officer, Helpshift
    * Mitch Lee, Manager, Credit Karma and Co-Founder, Penny
    * Leslie Joseph, Principal Analyst, Forrester Research
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Helpshift
  • Can AI and chatbots really transform customer support?
    Can AI and chatbots really transform customer support? Stanley Yung, Chief Customer Experience Officer, Western Union Recorded: May 30 2018 61 mins
    The most accessible way to leverage the explosion in artificial intelligence is chatbots. Big brands like Western Union have implemented them to streamline customer service and increase positive engagement. The Booking.com chatbot resolves half of the company's thousands of daily customer support questions in five minutes or less.

    Chatbots are changing the way companies and customers interact, as consumers grow more and more comfortable with messaging -- look at the two billion-plus conversations consumers have with companies via Facebook messenger every month.

    Find out how to create a powerful, engaging human-to-AI agent experience that customers expect -- as well as implement the seamless handoff to a human customer service agent when the issue turns out to be complex, with this VB Live event. You’ll dive right into the chatbot phenomenon, and leave with actionable ideas on implementing AI-powered customer support.

    Attend this webinar to learn:
    * The real truth about AI and customer service
    * How big brands are using AI and chatbots to resolve customer issues more quickly and effectively
    * How bots and humans can work together to optimize customer support
    * How to assess whether your organization is bot-ready

    Speakers:
    * Stanley Yung, Chief Customer Experience Officer, Western Union
    * Jaime Gilliam-Swartz, Senior Director, Voice of the Customer and Shared Services, Lyft
    * Jessica Groopman, Industry Analyst & Founding Partner, Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Chatkit
  • How to Protect your Organizations Confidential Data
    How to Protect your Organizations Confidential Data Scott Dallon, Lead Trainer, BrainStorm Recorded: Nov 10 2016 16 mins
    Every company has sensitive and confidential data. it's important that we maintain data security and compliance within our retail teams and handle that data properly. It's equally important to prevent malware from infecting servers and computers and to protect the information and data coming into your organization.

    Learn how to ensure privacy and security of sensitive production data by managing devices and channels within and outside your organization.
  • How to Improve Employee Performance Using Big Data
    How to Improve Employee Performance Using Big Data Scott Dallon, Lead Trainer, BrainStorm Recorded: Nov 8 2016 17 mins
    Discover how to improve employee performance with access to information anytime, anywhere.

    In this video you will learn how to share big data and collaborate with team members. We will also go over how to share documents or files without having to email colleagues back and forth.
  • Want to differentiate through Customer Experience? The Myths, Truths & Pitfalls
    Want to differentiate through Customer Experience? The Myths, Truths & Pitfalls Peter Strohkorb Recorded: Nov 1 2016 53 mins
    According to Gartner, 89 percent of CMOs want to differentiate their organizations through superior customer experience.
    But how do we get there ?
    What works, what doesn't ? How can we get there successfully ?
    This webinar will address these matters and others in plain, actionable English. Well worth watching.
  • Top Sales Enablement Tools that Accelerate the Sales Cycle
    Top Sales Enablement Tools that Accelerate the Sales Cycle Scott Dallon, BrainStorm, Inc. Recorded: Oct 27 2016 15 mins
    Sales enablement tools help increase sales and drive business growth. These tools help sales teams deliver the right message to their prospects at the right time.

    Join Microsoft as they discuss sales enablement tools that increase your sales team collaboration and productivity.
  • Tips on Anyalyzing and Modeling Complex Data Sets
    Tips on Anyalyzing and Modeling Complex Data Sets Scott Dallon, BrainStorm, Inc. Recorded: Oct 25 2016 20 mins
    Discover how businesses turn big data into meaningful insights to help make organizations work smarter, and make better decisions faster.

    Join Scott Dallon to learn tips on analyzing and modeling complex data sets!
  • How to Increase Sales Through Data Analysis
    How to Increase Sales Through Data Analysis Microsoft Recorded: Sep 20 2016 19 mins
    Discover how to zero in on the data and insights you need to make big-impact decisions quickly, without having to put in a request to the IT department.
  • Identifying Sales Priorities and Opportunities Quickly
    Identifying Sales Priorities and Opportunities Quickly Microsoft Recorded: Sep 13 2016 23 mins
    Explore how to leverage customer history and relationships to unblock opportunities and close deals quicker than ever.

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