Hi [[ session.user.profile.firstName ]]

Gainsight

  • Date
  • Rating
  • Views
  • 4 Customer Success Hacks to Identify your Ideal Customer Profile
    4 Customer Success Hacks to Identify your Ideal Customer Profile
    Lincoln Murphy, Customer Success Evangelist, Gainsight Recorded: Sep 10 2014 46 mins
    Focusing on the wrong customer types and segments makes acquiring customers expensive and time-consuming and greatly increases churn. Conversely, having a clearly defined Ideal Customer profile is critical to rapidly scaling your SaaS or Subscription business. This webinar will show you four Customer Success hacks that you can use to easily identify your ideal customers, reducing your sales cycle and expense, while improving retention and growing Customer Lifetime Value (LTV).
  • Top 10 Customer Success Growth Hacks
    Top 10 Customer Success Growth Hacks
    Lincoln Murphy, Customer Success Evangelist, Gainsight Recorded: Jul 23 2014 45 mins
    Growth hackers have an obsessive focus on user growth. The best growth hackers realize that customer acquisition is only the first step to success. Finding creative growth opportunities that develop lifelong customers is growth hacker gold.

    Our top 10 practical Customer Success growth hacks in this webinar helped:
    - Adobe EchoSign identify and mobilize fans to become bigger, better fans
    - LevelEleven create a sales pitch for their Customer Success program
    - Gild establish and report on a success goals kick-off meeting

    Sign up today and walk away with 10 proven, actionable, growth hacks that will generate a positive ROI for your Customer Success team.

Embed in website or blog