The Topline

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Live webcasts for technology professionals

The Topline is a series of live webcasts discussing ways to solve current business challenges through technology from Business & Decision, a global leader in Business Intelligence (BI), Customer Relationship Management (CRM), e-Business, Enterprise Information Management (EIM), Enterprise Resource Planning (ERP), enterprise solutions, management consulting and managed services & hosting. The Topline frequently features webcasts with topics specific to the Life Sciences industry as well topics that are relevant to all industries.

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Improving the Customer Experience with Digital Transformation & CCM Jim Marzola, Vice President - Digital Business Transformation, Business & Decision Learn How to leverage Digital Transformation & Customer Capital Management (CCM) to improve your Customers Experience

Join us for a complimentary webinar and discover how you can transform your company’s Customer Experience effectiveness.

Did you know…
•50% of top executives see Customer Experience Management as their #1 investment for the next five years
•A 5% increase in customer retention impacts profitability from 25%-100%
•You risk up to a 25% potential revenue loss without a Master Customer Data Management strategy
•CXM leaders have customers with greater loyalty who are:
o17.5% more likely to buy more
o13.3% more likely to forgive a mistake

Learn from the experts! Join us on Wednesday, May 27th at 3pm EDT and discover how you can Digitally Transform your Customer Experience effectiveness with the latest strategies, tools, and applications to leverage the return on investment through return on information.
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May 27 2015
47 mins
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  • Learn How to leverage Digital Transformation & Customer Capital Management (CCM) to improve your Customers Experience

    Join us for a complimentary webinar and discover how you can transform your company’s Customer Experience effectiveness.

    Did you know…
    •50% of top executives see Customer Experience Management as their #1 investment for the next five years
    •A 5% increase in customer retention impacts profitability from 25%-100%
    •You risk up to a 25% potential revenue loss without a Master Customer Data Management strategy
    •CXM leaders have customers with greater loyalty who are:
    o17.5% more likely to buy more
    o13.3% more likely to forgive a mistake

    Learn from the experts! Join us on Wednesday, May 27th at 3pm EDT and discover how you can Digitally Transform your Customer Experience effectiveness with the latest strategies, tools, and applications to leverage the return on investment through return on information.
  • Lync 2013 (soon to be Skype for Business) is commonly known as an instant messaging client that includes voice and video capabilities within the enterprise. However, its ability to cross enterprise network boundaries and reach colleagues, partners, and customers across the globe via mobile phones or traditional telephony systems is often overlooked. The natural progression in collaboration may start with a quick instant messaging conversation but often leads to picking up the phone and calling someone to attain resolution.

    Join us on Wednesday, March 25th at 2pm EST to learn about the capabilities of Lync Enterprise Voice, ways to implement it as a cost savings to your business, the impact of the launch of Skype for business and how the progression of enterprise voice collaborative tools are changing the way we run our businesses today.

    Key Takeaways:
    •What is Lync Enterprise Voice
    •How can Lync Enterprise Voice be implemented
    •Is Skype for Business different than Lync Enterprise Voice
  • oin us for this featured webcast and learn the Internet of Things is changing the way we leverage our ERP solutions to access Meaningful and Accurate data, measure and track results, help you stay ahead of the competition and take your business to the next level.

    Access your data Easier, Better, Faster! In this live webcast B&D will discuss the top 5 best practices that will make the biggest impact to your business in 2015. Join us and discover how to:

    •Create your 2015 ERP Strategy
    •Leverage New Technologies (Cloud, Mobility, Etc.) to better your ERP system
    •Evaluate Platform Strategies
    •Use KPI's, Dashboards and other tools to improve data accuracy
    •Apply Methodologies and Implementation Options
    •Uncover simple changes you can make right NOW

    Join our webcast on January 28, and discover how to get your ERP Solution ready for prime time in 2015 by employing new trends in Internet of Things Solutions for your business!
  • According to researchers, more mobile devices than desktop computers will be used to access the web by 2015. SharePoint 2013 offers several options to optimize public-facing websites for mobile devices. Which one you choose depends on the different factors that apply to your scenario.

    SharePoint 2013 device channels and responsive web design are similar approaches, but their capabilities differ and they have different impact when used for optimizing a website for mobile devices. Join us to learn about the advantages and disadvantages of Responsive Design vs. SharePoint 2013 device channels and how to choose the right method for your organization.
  • In part 4 of our Compliance Fundamentals series, Guy Wakefield discusses the fundamentals of change and configuration management, focusing on key concepts and examples for the IT personnel that support them.
  • Analytics 3.0 breaks through constraints that companies have faced around enabling any analytics, on any data, at any time. For many companies, the scope of data analysis has expanded from gathering operational business intelligence to performing product offering analysis using embedded data intelligence.

    Join our live webcast on May 15, 2014 at 12 PM EST and learn how analytics has evolved from business intelligence to the new era of data-enriched offerings, and how you can apply Analytics 3.0 to produce measurable business benefits and optimize internal decision processes for your organization.
  • Join us to learn how Office 365 archiving can help you to meet all of your archiving and eDiscovery needs.

    During this live webcast, Chris Day, Director of Cloud & Mobility at Business & Decision will answer the following questions:

    •What are Exchange Online archives?
    •What are the limitations of Exchange Online archives?
    •How does eDiscovery work with Exchange Online archives?
    •What do I need to consider before migrating from a traditional archive to Exchange Online archives?
  • SharePoint 2013 features a new app model that allows you create easy-to-use, lightweight web applications that integrate popular web standards and technologies to extend the capabilities of a SharePoint website. Join our live webcast for an overview of Microsoft’s new SharePoint app model and learn:

    • How to configure app development for SharePoint on-premises
    • How developers can kick-start app development using SharePoint Online
    • What the differences are between provider-hosted and autohosted apps for SharePoint
  • EXALEAD OnePart is an innovative application for locating and reusing 2D/3D legacy parts, designs, and associated documentation. The intuitive user experience allows designers, engineers, and R&D managers to shorten product development times, improve efficiencies, and lower lifecycle costs.

    Join us to learn how to:

    •Increase Engineering Capacity
    •Accelerate product design and development at lower cost
    •See side-by-side comparison of legacy information about design, component, project or product data
    •Reuse proven best-practice specs, design standards, and post new IP into PLM and ERPs
    OnePart provides cross-product meta-data, shape search, discovery, and visualization, with side-by-side compare of information about a design, part, or component for rapid and thorough investigations of reusable enterprise assets.

    OnePart is NOT an application inside the PLM system, but is a search based solution that can feed the PLM (or any system of record) with newly found IP.

    OnePart is browser-based and works without plugins, meaning no install on user machines and very efficient for new version rollouts.
  • Recap of "Who Needs to Be Compliant" and "SOX Compliance Fundamentals" with live Q&A session.

    In this live webcast, Guy Wakefield and Ashley Peacock will provide an overview of key takeaways and host a live Q&A session to address questions related to videos 1&2 in the series:

    Life Sciences: Who Needs to Be Compliant?
    SOX Compliance Fundamentals

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