The future of work is already here. Entire industries are facing nimble, new competitive threats. Organizations, using old-school processes that hamper their employees’ abilities to react, risk being displaced by web-based, crowd-sourced start-ups. We have to re-think the model and act with certainty and agility.
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There is significant opportunity to transform businesses through a new model. One that enables an ecosystem of agent / employee engagement to better meet the expectations of how customers want to connect to companies. One that enables employee engagement in a way they want to work within companies.
In this session, you’ll learn why:
• Cloud will be the basis of new business models
• Data analytics will be the source of competitive advantage
• Engagement (mobile/social) will be the way companies get and gain customers and employees
• Businesses need a new 3-layer program to help re-invent their systems of engagement
• Compliance is the necessary middleware to maintain control and make engagement possible