The cloud offers a multitude of options for integrating systems but successful integrations hinge on having smart, thorough business processes in place. Fortunately for today’s contact centers, process and technology are more connected than ever which can do wonders for productivity, training, customer service and more.
In this webinar, you’ll learn:
• Why re-evaluating processes before implementing new technology makes all the difference
• How to know if your sales or service processes need a facelift
• The past, present and future of managing workflows
• How cloud integrations are transforming workflow
• Tips to ensure your integrations are a success