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Corvisa

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  • 5 Integration Tools You're Probably Not Taking Advantage Of
    5 Integration Tools You're Probably Not Taking Advantage Of
    Tom Martin, Business Development Manager - Salesforce Recorded: Nov 18 2015 43 mins
    Today’s customers expect fast, personalized service. But how do you meet customer expectations when you’re clicking through multiple screens to find the correct information, manually combining reports and managing a distributed workforce? Cloud integration can help. Register for our webinar to learn which integration tools you should be leveraging to take your customer experience to new heights and give your business a competitive edge.

    In this webinar you’ll learn:
    - The difference between patchwork and seamless integrations
    - Tips to wow customers and streamline your customer service processes
    - Ways to gain a holistic view of your daily operations
    - How to create consistency between your different locations and departments
  • How SMS Can Up Your Service Game
    How SMS Can Up Your Service Game
    Aaron Shepler, Development Community Manager Recorded: Sep 24 2015 33 mins
    Are you communicating with your customers the same way you did 5 years ago? As technology evolves, so do your customers’ communication preferences. The customer service industry has seen a significant increase in SMS (aka texting) due to its ability to deliver convenient, proactive service for today’s on-the-go customer. Register for our webinar to learn how SMS technology can help you lower wait times and keep your customers informed.

    In this webinar you’ll learn how SMS can:
    - Reduce wait times and lower call volumes
    - Help you stay proactive with your customers
    - Mitigate risks for your business or customers
    - Pair well with other communications solutions
  • Create Your Perfect Phone System with SaaS + PaaS
    Create Your Perfect Phone System with SaaS + PaaS
    Brandon Knight, VP Contact Center Optimization, Corvisa Recorded: Jul 21 2015 42 mins
    With multiple options for communication solutions and providers, it’s hard to determine the right one for your business. Many times, businesses end up conforming their processes based on the limitations of their software, making management and user adoption a challenge. So, how can you find the right phone solution for your business and ensure that it will last?

    Learn how Platform as a Service (PaaS) offerings can pair with cloud communications solutions to help put you back in control of how your processes work with your software.

    In this session we’ll discuss:

    ● What is PaaS
    ● How PaaS and SaaS can work together to create your ideal communications solutions
    ● Key benefits for your internal teams and your bottom line
  • Top 5 Ways to Reduce Your IT Footprint
    Top 5 Ways to Reduce Your IT Footprint
    Brandon Knight, VP Consulting Services Recorded: Jun 10 2015 44 mins
    Dealing with multiple vendors is a huge drain on time for business owners and managers. Finger-pointing between vendors, patchworking systems together only to have functionality still fall short and diluted strategic visions are some of the downfalls companies experience when they work with multiple vendors.

    In this webinar we’ll discuss how reducing your IT footprint is critical for your business success, along with:

    - How cloud solutions can help
    - Tips for consolidating vendors and systems
    - Patchworking vs seamless integrations
  • Not All Contact Center Solutions are Created Equal
    Not All Contact Center Solutions are Created Equal
    Stuart Bailey, VP Enterprise Sales - CorvisaCloud Recorded: Dec 19 2014 25 mins
    In today’s business environment we talk about “the cloud” so loosely that cloud contact center systems begin to all seem the same - but the reality is not all solutions are created equal. This session will offer guidance to help ensure you’re getting the best for your company as we cover:

    > Why you should be thinking about moving to the cloud if you haven’t already
    > Common misconceptions about the cloud and how to prevent them from steering you wrong
    > Key factors to consider
  • New trends in PBX – what should be on your must have list and what you can ditch
    New trends in PBX – what should be on your must have list and what you can ditch
    Brandon Knight, VP Solutions Engineering, CorvisaCloud Recorded: Dec 4 2014 43 mins
    Deciding on a cloud PBX solution can be an overwhelming and daunting task. It’s easy to be lured by “feature overload,” but many times you’ll end up losing money by paying for features you don’t need. So, how do you determine which PBX solution is right for your business? In this webinar, you’ll learn:
    •PBX essentials and modern new features to consider
    •How to identify which features are right for you and what to skip
    •Integration options to streamline your calling efforts
    •Best practices for rolling out a new PBX solution
  • Staying Ahead of Changing Customer Demands
    Staying Ahead of Changing Customer Demands
    Brandon Knight Recorded: Nov 6 2014 26 mins
    Predicting and quickly adjusting to changing customer needs and service expectations is challenging for many businesses. Join us as we share insights on identifying common hurdles businesses face when predicting their customers’ needs, proactively keeping your business ahead of the curve, and determining the right technologies for your business.
  • Transform Contact Center Productivity with Integrated Workflow Automation
    Transform Contact Center Productivity with Integrated Workflow Automation
    Paul Gregory, Chief Revenue Officer, CorvisaCloud; Steve Wood, CEO & Co-founder, ManyWho Recorded: Oct 22 2014 48 mins
    The cloud offers a multitude of options for integrating systems but successful integrations hinge on having smart, thorough business processes in place. Fortunately for today’s contact centers, process and technology are more connected than ever which can do wonders for productivity, training, customer service and more.

    In this webinar, you’ll learn:

    • Why re-evaluating processes before implementing new technology makes all the difference

    • How to know if your sales or service processes need a facelift

    • The past, present and future of managing workflows

    • How cloud integrations are transforming workflow

    • Tips to ensure your integrations are a success
  • Why Your Phone System is Holding You Back and How You Can Fix It
    Why Your Phone System is Holding You Back and How You Can Fix It
    Matt Lautz, President & CIO, CorvisaCloud Recorded: Jul 24 2014 45 mins
    Customer expectations are higher than ever and if your phone systems aren’t setting you up to meet and exceed those expectations, you’re likely losing out on key opportunities.

    In this webinar, we’ll help you to identify:
    • Common communication challenges that hinder success
    • Key things to evaluate about your current phone system and potential vendors
    • Options to help increase productivity while cutting costs
    • Simple ways to delight customers like never before

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