What are the current dilemmas CIOs are facing from CEO’s perspective? How CIOs need to mirror IT related issues against enterprise services?
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ITSM and ITIL have traditionally focused on managing information technology assets and incidents. Emerging frameworks such as SIAM broaden the enterprise services world to look at service integration, governance and transparency rather than assets.
Enterprise Services Management solutions are increasingly providing, not only IT-based services, but also HR, health, and financial services; all of them managing sensitive data related to your employees. As suggested by SIAM, multi-vendor management creates new requirements for orchestrating the efficient Identity and Access Governance to an enterprise’s infrastructure.
Key takeaway of this webinar is to understand how Identity and Access Governance changes the design of Enterprise Service Management solutions – even in Cloud.