AI-power your service desks to cut costs, scale output and boost service experience. Augment your service desk agents with AI; support agents with real-time answer recommendations and empower them to respond faster and more accurately, with less effort. Reduce the burden on your agents and automate simple cases and processes entirely in your IT and HR service desks. In this webinar, delivered to you by Efecte Plc. in collaboration with our AI partner ultimate.ai, learn answers to the following questions:
- What is the role of AI in great customer service experiences of the future?
- Conversational process automation: what does the fourth generation of process automation look like?
- What real-life examples are there of service management and delivery enhanced by AI?
- What do Super Agents look and feel like – in real life?
Get to know the presenters
Peter Schneider, VP Products, Efecte Plc
Peter has been leading the Products Unit of Efecte since June 2014 and is responsible for product management and engineering. Earlier in his career, he has been holding various product management roles for enterprise and communication service provider solutions in Nokia and Siemens. In recent years, Peter has written various expert articles on IT and Enterprise Service Management in publications such as Computerwoche and the itsmf magazine in Germany.
Reetu Kainulainen-1Reetu Kainulainen,
CEO & Founder, Ultimate.ai
Reetu is the CEO and Founder of Ultimate.ai. Based across Helsinki/Berlin, Ultimate.ai provides AI solutions to help enterprises scale their customer service. Ultimate.ai is one of the fastest growing AI companies in Finland and has been named a Top 50 Startup by the European Union. The Ultimate.ai platform AI powers the customer service operations of leading enterprises across the Nordics, Germany and UK.