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OpenText EIM Transformation

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  • Managing Enterprise Information Management in the OpenText Cloud
    Managing Enterprise Information Management in the OpenText Cloud
    Greg Horton, Dir. Product Mkting; Marci Maddox, Sr. Dir. CEM Solutions; Stephen Ludlow, Dir. Enterprise Product Mkting Recorded: Jul 7 2015 2 mins
    The cloud has changed from an option to a business imperative. What used to be considered a potential option for controlling budgets has become a strategic direction that drives competitive positioning, product innovation, business agility, and cost management. Discover why organizations are looking to the OpenText Cloud to provide the agility to accelerate their organizations. Whether you need a hybrid model, subscription services, private or public solution, the OpenText Cloud offers flexibility.
  • Not All Clouds Are Created Equal
    Not All Clouds Are Created Equal
    Informational Video Recorded: Jul 6 2015 2 mins
    According to Gartner, 60 percent of organizations plan to increase their cloud investments over the next two to five years. This migration stems from the power that the cloud can bring to business. Leading organizations are realizing how enterprise cloud services can help them simplify their business and stay competitive, agile, and innovative. Learn why over 60,000 customers trust the OpenText Cloud to manage their critical business processes, taking advantage of the benefits of a cloud infrastructure while ensuring their information is governed and compliant.
  • Demo Video: SAP Document Access by OpenText and SAP Archiving by OpenText
    Demo Video: SAP Document Access by OpenText and SAP Archiving by OpenText
    OpenText SAP DEMO Recorded: Jul 2 2015 5 mins
    It's easy to ensure compliance and boost efficiency with SAP data and document archiving. Regardless if paper, email or office document, all business documents are securely archived and attached to SAP transactions and processes. Your business content can be stored in any format, guaranteeing long-term access and full readability. Together, OpenText and SAP allow users to access all business documents regardless of time or where they are in the world.
  • The Power of the OpenText Cloud
    The Power of the OpenText Cloud
    Lynn Elwood, VP of Cloud Solutions, OpenText Recorded: Jul 2 2015 2 mins
    The cloud empowers organizations to move information quickly anywhere in the world, to anyone, enabling new business models and driving agility and new opportunities. To stay competitive, leading organizations are looking to the OpenText Cloud: a global cloud built to run the applications that OpenText brings to market.
  • Expert Speed Round: 7 CEM Trends in 40 Minutes
    Expert Speed Round: 7 CEM Trends in 40 Minutes
    Marci Maddox, OpenText, Kim Celestre, Forrester and a panel of experts Recorded: Jun 30 2015 58 mins
    If you’re not engaging your customers, you could be losing them. Last year alone, 66 percent of global customers switched service providers due to poor customer experience—up 4 percent from the previous year, according to Accenture. They estimate that this “switching economy” puts $5.9 trillion up for grabs globally every year. That’s a large sum to leave up to chance!

    Register for the virtual roundtable, Expert Speed Round: 7 CEM Trends in 40 Minutes, to hear experts discuss Walters’s observations and answer pressing questions around how to succeed in Customer Experience Management.

    Panelists:
    Marci Maddox, OpenText
    Kim Celestre, Forrester
    Scott Marshall, Amerisource Bergen
    Roopesh Nair, Sapient Nitro
    Leo Mindel, Sotic Digital Sports Agency
  • 8 Steps to Transforming your Communications to a Digital Customer Journey
    8 Steps to Transforming your Communications to a Digital Customer Journey
    Forrester analyst Craig Le Clair and OpenText product marketing director, Jonathan Agger Recorded: Jun 29 2015 64 mins
    Best-in-class companies are gaining a competitive edge by going digital with Customer Communications Management (CCM) and creating a more interactive experience. With a strong digital CCM strategy, you can improve efficiency and service, increase customer loyalty and revenue, and ensure accuracy, compliance and brand consistency, across all communications.

    View the replay of the webinar to learn the key steps to transforming your communications to a digital customer journey, making every interaction more personal and efficient. Guest speaker, Forrester analyst Craig Le Clair and OpenText product marketing director, Jonathan Agger, will discuss the challenges companies face and how to overcome them by taking your customer experiences from multi-channel to omni-channel.
  • Connecting Information to Business with OpenText Cloud
    Connecting Information to Business with OpenText Cloud
    OpenText Cloud Recorded: Jun 1 2015 2 mins
    According to Gartner, 60 percent of organizations plan to increase their cloud investments over the next two to five years. This migration stems from the power that cloud can bring to business. Leading organizations are realizing how enterprise cloud services can help them simplify their business and stay competitive, agile, and innovative. OpenText Cloud is the world's leading business network that is trusted by more than 60,000 customers to drive over $6.5 trillion in commerce annually. OpenText Cloud is a purpose-built cloud environment for enterprise information management solutions that is supported by a global, scalable, and secure infrastructure.
  • Real Customer Successes: Business Transformation through Information Governance
    Real Customer Successes: Business Transformation through Information Governance
    Barclay T. Blair, Executive Director and Founder, Information Governance Initiative; Stephen Ludlow, Director, Product Market Recorded: May 26 2015 61 mins
    Successful Information Governance enables organizations to take control of their information, ensure compliance, reduce costs, and ultimately achieve greater profitability. Watch the webinar on demand, Real Customer Successes: Business Transformation through Information Governance, to hear expert insights on how real-world customers have successfully leveraged Information Governance programs.
    Barclay Blair of the Information Governance Initiative and OpenText's Stephen Ludlow discuss how customers have successfully implemented Information Governance programs that streamline processes, increase productivity, and reduce costs to transform their businesses. You’ll learn:
    •How leading organizations have been able to amplify the value in their information
    •How to measure the success of an Information Governance implementation
    •What drivers lead customers to implement an Information Governance program
  • Content Suite 10.5 Innovations Webinar
    Content Suite 10.5 Innovations Webinar
    Nicholas Carter, Senior Director of Product Management, OpenText Recorded: May 25 2015 48 mins
    OpenText Content Suite 10.5 helps you tap into the opportunities in your information, while ensuring your system is compliant and reducing the total cost of ownership. The latest edition of Content Suite comes with over 600 new user-requested features. Watch the webinar on demand, Content Suite 10.5 Innovations, to learn about the latest iteration of Content Suite and how it supports comprehensive information governance.
  • How to Reshape Customer Conversations through Real-Time Customer Engagement
    How to Reshape Customer Conversations through Real-Time Customer Engagement
    Omer Minkara, Research Analyst, Aberdeen Group; Robert Thiele, Senior Director of SAP Corporate Alliance, OpenText Recorded: May 25 2015 50 mins
    According to Aberdeen, 50% of businesses say managing consistent customer experiences continues to be a top challenge. Today’s buyers demand higher levels of personalization with each interaction they have with a company. Customer Communications Management (CCM) can help personalize communications by capturing customer requirements on-the-go.

    Watch the webinar on demand, Reshape Customer Conversations through Real-time Customer Information, to learn about:
    - Business value of managing consistent and timely customer interactions
    - Best practices to ensure consistency of customer messages across your business
    - The growing role of content in delivering personalized customer experiences

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