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NCR Financial Services

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  • Omni-channel consumer experiences, connecting physical and digital channels.
    Omni-channel consumer experiences, connecting physical and digital channels. Alex Borthwick Recorded: Jun 6 2017 22 mins
    Are you able to deliver a consistent messaging approach to your customers across both digital and physical channels?

    NCR CxMarketing software enables banks to seamlessly create, manage, distribute and measure their marketing communication strategy across ATMs, mobiles, web, email, electronic receipts, SMS, digital signage and Kiosks.

    •Are your ATMs part of your digital experience today?
    •Are you looking for an opportunity to target customers of the competition in a relevant way?
    •How important is overall user experience to your customer retention?
    •Are you considering the following issues:
    -Attract customers to adopt further channels
    -Are customer contact details an issue for the bank?
    -Retain customers through personalization and more joined up experiences?

    What if you
    -Were able to market directly to people who aren’t your customers?
    -Had the ability to reuse marketing assets from digital channels at the ATM
    -Could deliver a connected experience across channels
    -Can build your databank of customers and key contact details
    -Had seamless management of leads from one channel to another

    What if you could deliver a more personalized and interactive service that has direct benefit to you and your customer?
  • Omni-channel consumer experiences, connecting physical and digital channels
    Omni-channel consumer experiences, connecting physical and digital channels Alex Borthwick Recorded: Jun 6 2017 17 mins
    Are you able to deliver a consistent messaging approach to your customers across both digital and physical channels?

    NCR CxMarketing software enables banks to seamlessly create, manage, distribute and measure their marketing communication strategy across ATMs, mobiles, web, email, electronic receipts, SMS, digital signage and Kiosks.

    •Are your ATMs part of your digital experience today?
    •Are you looking for an opportunity to target customers of the competition in a relevant way?
    •How important is overall user experience to your customer retention?
    •Are you considering the following issues:
    -Attract customers to adopt further channels
    -Are customer contact details an issue for the bank?
    -Retain customers through personalization and more joined up experiences?

    What if you
    -Were able to market directly to people who aren’t your customers?
    -Had the ability to reuse marketing assets from digital channels at the ATM
    -Could deliver a connected experience across channels
    -Can build your databank of customers and key contact details
    -Had seamless management of leads from one channel to another

    What if you could deliver a more personalized and interactive service that has direct benefit to you and your customer?
  • Using Behavioral Insights to Aid in Financial Decision-making
    Using Behavioral Insights to Aid in Financial Decision-making DI Labs, NCR Financial Services & Common Cents Lab, Duke University Recorded: Apr 25 2017 57 mins
    Does your financial institution’s mission include helping consumers achieve their financial goals, recover their financial health or otherwise benefit their financial lives?

    Occasional classes on financial literacy are simply not enough to accomplish this! – but we can help. NCR’s Digital Insight Labs is partnering with Duke University’s Common Cents Lab to give volunteering financial institutions the opportunity to take part in cutting-edge behavioral economics research experiments.

    In this webinar, you will:
    •Hear about groundbreaking experiments that help people get ahead with their goals
    •Learn innovative practices you can replicate in your financial institution
    •Sign up to be a pilot financial institution for new experiments to help improve your members’ and customers’ financial lives
  • Embracing the future - ISO20022 and Web services
    Embracing the future - ISO20022 and Web services Andy Brown Recorded: Apr 11 2017 35 mins
    ISO20022 is designed to be a single, common ‘language’ for global financial institutions – but will the reality live up to the promise?

    Hear from Andy Brown, Marketing Director for Payments at NCR, in a webinar focusing on ISO20022 and its use in the payments processing world. You will learn about the development of ISO20020 message standards, the variations that exist covering card transaction and how this could replace the ubiquitous ISO8583 standard as well as other regional standards as well as what role ISO20022 will have for faster payments schemes. Plus there will be advice about coping with the inevitable period where multiple standards co-exist.

    Mark your calendar now and join us for this informative and interactive webinar on Tuesday 11th April
  • Can ATMs keep up with the move to contactless at POS?
    Can ATMs keep up with the move to contactless at POS? Paola Araco and Andy Brown Recorded: Dec 13 2016 43 mins
    Consumers are getting used to using contactless at the POS.

    Can they do the same at ATM?

    What about when the contactless device is a mobile phone with ApplePay or SamsungPay?

    This webinar will explore the benefits of using contactless at the ATM, how to implement contactless on the ATM, the impact on other aspects such as fraud and the potential to grow this into other services such as prestaged transactions.

    This webinar will be presented by Paola Araco, who is an expert in the EMV processes and has been involved in many implementations of contactless at the ATM, and Andy Brown, who covers the wider payments processing technology.
  • ATM Global Logical Attacks - Updates and Defenses
    ATM Global Logical Attacks - Updates and Defenses Avril Kidd Global Software Security Solution Manager at NCR Recorded: Dec 6 2016 51 mins
    Recent reports and media coverage have reinforced the message and danger around Logical Attacks on ATMs. These attacks are increasing in frequency and sophistication. Further, the attacks are now seen in every region.

    Join this informational webinar where NCR experts will provide more details on these attacks and provide you with the strategies for reducing your risks.
  • ATM Security
    ATM Security Vincent Wong Recorded: Dec 5 2016 20 mins
    Join us for a free live webinar where experts will share the various kinds of global logical attacks taking place on ATMs and how you can protect against them. This is also an opportunity to learn some of the latest security features and how you can get them for your existing network of ATMs.
  • Connect Branch and Consumers across the Omni-channel
    Connect Branch and Consumers across the Omni-channel Martin Shires Recorded: Nov 23 2016 56 mins
    Part of Branch Transformation webinar series by Printec, featuring NCR
  • Games People Play - Loyalty Rewards Pilot - Surprising Results
    Games People Play - Loyalty Rewards Pilot - Surprising Results Suzan Zollar - NCR, Danielle Juarez – SAFE, Jorge Saenz – MCEFCU Digital Banking Director Recorded: Nov 8 2016 49 mins
    Day to day banking is pretty boring. But it doesn’t have to be! A little fun can make a big difference.

    Loyalty Rewards - 70% of consumers modify their spending behavior for loyalty rewards programs, can we influence other behavior?

    Our hypothesis was that turning transactional interactions into engaging experiences would increase banking activity and ROI. Using design for delight methodology, we developed a multi-experience platform in mobile banking and launched a Pilot with Montgomery County Federal Credit Union and SAFE Credit Union. Find out what we learned and the surprising results.

    Join us for a free, one-hour webinar in which Suzan Szollar, Senior Product Manager from DI Labs will be joined by Digital Insight financial institutions MCEFCU and SAFE CU to talk about the Pilot experience and results.
  • ATM Security
    ATM Security Ashok Shankar Recorded: Sep 27 2016 47 mins
    Learn about the different categories of logical attacks and how you can protect against them.

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