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NewVoiceMedia - Sales

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  • Using Salesforce Gamification to Improve Sales Performance Using Salesforce Gamification to Improve Sales Performance Richard Dumas Regional VP, NewVoiceMedia Recorded: Aug 31 2016 46 mins
    Would you like to improve sales performance, grow your active pipeline, increase calls made and meetings booked? Would you like to increase logging of new contact information and improve the overall usage of your CRM?

    Gamification for Salesforce can help you do just that by fostering teamwork, collaboration, and a healthy level of competition within your sales organization that will ultimately boost the performance of your sales team.

    During this webinar you will see a live demonstration of NewVoiceMedia Motivate working alongside Salesforce Sales Cloud and NewVoiceMedia ContactWorld for Sales.

    You will learn how to:

    - Analyze personality types and design incentives that will reward sales reps in a way that will energize them most
    - Run team competitions with incentives to drive performance
    - Increase sales performance through interactive, real-time leaderboards, alerts, recognition and comparisons
    - Use gamification techniques to encourage your inside sales team to make more calls and engage more prospects over the phone
  • NewVoiceMedia’s Summer Release - Have More Successful Customer Conversations NewVoiceMedia’s Summer Release - Have More Successful Customer Conversations Clare Wenham, RVP Product Marketing & Scott Effler -VP Product NewVoiceMedia Recorded: Jul 19 2016 36 mins
    As part of our Summer Release, we’re unveiling several major product enhancements that will help sales and service teams have more personal phone conversations using the information they have stored in Salesforce. We are also introducing new features that will help you improve your team’s performance while enhancing the experience your customers and prospects have when they engage with your sales and service teams.
    Sign up for our Summer Release webinar to see an overview of the new features and to learn the benefits of our enhancements to ContactWorld. During the webinar your will:


    o Discover enhancements to the way administrators can create call flows, manage skills and easily access data in Salesforce to inform and resolve customer contacts.

    o Learn how integration with Salesforce Omni-Channel Presence enables the two platforms to work together to prioritize the delivery of multichannel interactions.

    o Find out how we’ve automated the process of presenting the correct local number, speed up outbound calling and significantly increasing the call answer rate. It will also be easier than ever to set up and maintain dial lists in ContactWorld.

    o See how ContactPad now aligns with the Salesforce Lightning aesthetic, giving it a modern, refreshed design.

    o Find out how we’ve improved the user experience in the dialer, putting frequently used features at the agent’s fingertips.

    o Learn how we are enhancing WebRTC, enabling calls to be delivered in EMEA as well as in North America.

    And more...
  • NewVoiceMedia’s Summer Release - Have More Successful Customer Conversations NewVoiceMedia’s Summer Release - Have More Successful Customer Conversations Clare Wenham, RVP Product Marketing & Scott Effler -VP Product NewVoiceMedia Recorded: Jul 19 2016 36 mins
    As part of our Summer Release, we’re unveiling several major product enhancements that will help sales and service teams have more personal phone conversations using the information they have stored in Salesforce. We are also introducing new features that will help you improve your team’s performance while enhancing the experience your customers and prospects have when they engage with your sales and service teams.
    Sign up for our Summer Release webinar to see an overview of the new features and to learn the benefits of our enhancements to ContactWorld. During the webinar your will:


    o Discover enhancements to the way administrators can create call flows, manage skills and easily access data in Salesforce to inform and resolve customer contacts.

    o Learn how integration with Salesforce Omni-Channel Presence enables the two platforms to work together to prioritize the delivery of multichannel interactions.

    o Find out how we’ve automated the process of presenting the correct local number, speed up outbound calling and significantly increasing the call answer rate. It will also be easier than ever to set up and maintain dial lists in ContactWorld.

    o See how ContactPad now aligns with the Salesforce Lightning aesthetic, giving it a modern, refreshed design.

    o Find out how we’ve improved the user experience in the dialer, putting frequently used features at the agent’s fingertips.

    o Learn how we are enhancing WebRTC, enabling calls to be delivered in EMEA as well as in North America.

    And more...
  • Leverage the Salesforce AppExchange to Accelerate Sales Productivity Leverage the Salesforce AppExchange to Accelerate Sales Productivity Scott Effler-VP Product NVM, Sarah Houlihan-Sr. Manager Product Salesforce, Rob Nieset-Sr. Manager Product, SteelBrick Recorded: Jun 7 2016 32 mins
    Is Sales Productivity a top initiative for your team this year? You’re not alone. Many companies are turning to Salesforce for this reason to consolidate systems and accelerate the deal process. While Salesforce can definitely help your team sell smarter and faster there are huge productivity benefits for integrating two solutions with Salesforce: Telephony and Configure, Price, Quote (CPQ) technology.
  • 6 Ways Integrating Telephony with Salesforce Can Drive Sales 6 Ways Integrating Telephony with Salesforce Can Drive Sales Jason Fowler, RVP Sales Engineering, NewVoiceMedia Recorded: Apr 15 2016 55 mins
    By integrating your phone system with your Salesforce CRM, your sales organization can benefit from a considerable surge in the number of prospects they connect with each hour of every day. But it’s not just about getting a prospect on the phone, it’s also about how effective they are at turning a conversation into a sales opportunity. By using the information you already have in Salesforce to personalize each interaction, your reps will be able to develop your sales pipeline more rapidly and ultimately book more revenue.

    During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Sales and learn six ways a cloud-based inside sales software solution will help you drive sales. Learn more about the benefits of using:

    - Click-to-call to avoid slow manual dialing
    - Automatic call logging to improve quality
    - Voicemail drops to improve outreach
    - Local presence to improve pickup rates
    - Automated Dialing to reach more prospects
    - Integrated Salesforce reporting to track inside sales performance
  • 6 Ways Integrating Telephony with Salesforce Can Drive Sales 6 Ways Integrating Telephony with Salesforce Can Drive Sales Jason Fowler, RVP Sales Engineering, NewVoiceMedia Recorded: Apr 14 2016 53 mins
    By integrating your phone system with your Salesforce CRM, your sales organization can benefit from a considerable surge in the number of prospects they connect with each hour of every day. But it’s not just about getting a prospect on the phone, it’s also about how effective they are at turning a conversation into a sales opportunity. By using the information you already have in Salesforce to personalize each interaction, your reps will be able to develop your sales pipeline more rapidly and ultimately book more revenue.

    During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Sales and learn six ways a cloud-based inside sales software solution will help you drive sales. Learn more about the benefits of using:

    Click-to-call to avoid slow manual dialing
    Automatic call logging to improve quality
    Voicemail drops to improve outreach
    Local presence to improve pickup rates
    Automated Dialing to reach more prospects
    Integrated Salesforce reporting to track inside sales performance
  • 5 Tips for Building a Killer Sales Team and Streamlining your Business Growth 5 Tips for Building a Killer Sales Team and Streamlining your Business Growth Chad Wilbourn, Inside Sales Manager, Six Pack Shortcuts Recorded: Feb 18 2016 44 mins
    Join Chad Wilbourn, Senior Sales Manager at Six Pack Shortcuts, as he discusses 5 tips to building a killer sales team and streamlining your business in 2016.

    Chad will specifically define how to solve your sales challenges through effective processes, technology, and systems. You will leave this webcast with practical and proven tips to improve your inside sales team’s performance.
  • 7 Reasons Why Inside Sales Reps Aren’t Making Quota 7 Reasons Why Inside Sales Reps Aren’t Making Quota Matt Heinz, President & Founder of Heinz Marketing; Monica Girolami, RVP Marketing, NewVoiceMedia Recorded: Jul 16 2015 47 mins
    You’re invited to join Matt Heinz, a nationally accredited Sales and Marketing leader and award-winning blogger, on July 16th at 8:30am PDT/11:30am EDT for an engaging presentation on “7 Reasons Why Inside Sales Reps Aren’t Making Quota”

    Matt will specifically define how to solve your quota challenges through effective process, technology, systems and discipline. You will leave this webcast with practical and proven tips to improve your inside sales team’s performance.

    Following his presentation there will be an interactive QA discussion around common sales challenges and solutions, enabling an enlightened peer-to-peer knowledge share.
  • State of the Union on Inside Sales State of the Union on Inside Sales Bob Perkins, Founder and Chairman, AA-ISP; Monica Girolami, Head of North America Marketing, NewVoiceMedia Recorded: Feb 24 2015 47 mins
    Join Bob Perkins, Founder and Chairman for AA-ISP as we discuss the “State of the Union on Inside Sales”. Bob will share findings from the 2015 AA-ISP Top Challenges Research along with his observations from hundreds of meetings and benchmarking visits with senior inside sales leaders. Several key inside sales trends will be discussed including the following:

    · How selling continues to shift towards a virtual/digital process
    · The explosive growth of inside sales and the challenges that this presents
    · The latest trends around selling models and why companies are shifting sales resources from the field to inside
    · The next “Tech Boom” and how these new solutions are accelerating an already efficient virtual selling process

    After reviewing the AA-ISP research and discussing several key trends, we will open the webcast up for Q&A to allow you to share your own findings and ask questions on the topic covered or questions related to your own inside selling concerns and challenges.
  • The Intimate Relationship between ACD and CRM The Intimate Relationship between ACD and CRM Donna Fluss, President, DMG Consulting; Eric Coyle, VP of Product Strategy, NewVoiceMedia Recorded: Nov 11 2014 63 mins
    The customer relationship management (CRM) system and automatic call distributor (ACD) or dialer (if you’re doing outbound), are the two most essential applications in your contact center. The ACD or dialer manages the flow of incoming and outgoing interactions. The CRM system tracks the customer relationship and everything done to build and enhance it. For years, these solutions existed side by side, each performing its own function, mostly independently of one another. This is finally changing. The worlds of CRM and ACD are coming together, enabling companies to deliver a personalized and highly differentiated service experience. Join this webinar to learn:

    •The definition of adaptive and intelligent routing
    •How it should be used to improve the customer journey
    •Case studies of applying adaptive and intelligent routing to sales, service and collections

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