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Sales Management

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  • Beyond the hype: How to transform B2B sales with AI
    Beyond the hype: How to transform B2B sales with AI Rick Winslow, VP Head of Digital Innovation and Transformation, Capital One Commercial Banking Recorded: Jun 14 2018 61 mins
    Let’s push past the hype and the BS and look at the facts: Artificial intelligence has evolved to the point where any sales organization that leverages AI will see measurable improvements in customer engagement, LTV, and overall sales.

    AI can take on the simplest tasks, like automation of admin work such as activity logging, flagging high-priority emails, and managing contacts in your CRM. It can swiftly and accurately sift through leads, deals, and accounts to identify what’s actually worth your time, and dynamically identify which leads are ready to convert. It’ll help you ditch the sandbagging with accurate quarterly forecasting — and more.

    To learn more about how to sell smarter, harder, and more with AI, how to seamlessly integrate the technology into your organization, and to learn of real-world results from leading brands, don’t miss this VB Live event!

    Register now for free!

    Attend this webinar and learn:
    * AI fact versus fiction when it comes to sales
    * How to build a data- and AI-friendly sales organization
    * How leading brands build real results and how they do it
    * Which AI tools actually bring results and which are still in development
    * What's next for AI and sales?

    Speakers:
    * Rick Winslow, VP, Head of Digital Innovation & Transformation, Capital One Commercial Banking
    * Jenny Lin, Data Scientist, Yelp
    * Ksenia Kouchnirenko, Head of Business Systems, SurveyMonkey
    * Marlene Jia, COO & CoFounder, TopBots
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Drift
  • Can AI and chatbots really transform customer support?
    Can AI and chatbots really transform customer support? Stanley Yung, Chief Customer Experience Officer, Western Union Recorded: May 30 2018 61 mins
    The most accessible way to leverage the explosion in artificial intelligence is chatbots. Big brands like Western Union have implemented them to streamline customer service and increase positive engagement. The Booking.com chatbot resolves half of the company's thousands of daily customer support questions in five minutes or less.

    Chatbots are changing the way companies and customers interact, as consumers grow more and more comfortable with messaging -- look at the two billion-plus conversations consumers have with companies via Facebook messenger every month.

    Find out how to create a powerful, engaging human-to-AI agent experience that customers expect -- as well as implement the seamless handoff to a human customer service agent when the issue turns out to be complex, with this VB Live event. You’ll dive right into the chatbot phenomenon, and leave with actionable ideas on implementing AI-powered customer support.

    Attend this webinar to learn:
    * The real truth about AI and customer service
    * How big brands are using AI and chatbots to resolve customer issues more quickly and effectively
    * How bots and humans can work together to optimize customer support
    * How to assess whether your organization is bot-ready

    Speakers:
    * Stanley Yung, Chief Customer Experience Officer, Western Union
    * Jaime Gilliam-Swartz, Senior Director, Voice of the Customer and Shared Services, Lyft
    * Jessica Groopman, Industry Analyst & Founding Partner, Kaleido Insights
    * Rachael Brownell, Moderator, VentureBeat

    Sponsored by Chatkit
  • Where's Waldo: Finding Top Sales People in the Crowd
    Where's Waldo: Finding Top Sales People in the Crowd Lori Kleiman Recorded: Mar 8 2018 29 mins
    The way we attract, develop and retain top talent today is far more strategic than ever before. Why evaluating sales people for your team, you must look beyond the skills on paper and understand how they fit into the big picture – today and in the future. This program will give tips for building the candidate pipeline in a large scale strategic way and engaging sales teams to align with your business with every sale.
  • How Sales Professionals Accelerate Sales Using Proven Principles of Neuroscience
    How Sales Professionals Accelerate Sales Using Proven Principles of Neuroscience Fred Diamond with guest, John Asher Recorded: Mar 8 2018 45 mins
    Fred Diamond and John Asher discuss latest updates on the explosion of neuroscience studies on human communications and decision making.  All of these research and study results have a direct application to sales.
    Attendees will have specific implementable action items that will make an immediate impact on their closing rates.
  • Customer Success: Way beyond Customer Service!
    Customer Success: Way beyond Customer Service! DebCalvert - Moderator; Tim Hurson, Guy Nirpaz and Katie Christian Recorded: Mar 8 2018 49 mins
    Customer Success is not the same as Customer Service or CX. Customer Success is about getting ROI and value for your customers, at every touch point with your organization. It's a tall order, but leading companies are committed to customer obsession. Learn more about Customer Success from the CEO of Totango in this panel discussion moderated by Deb Calvert and with innovative ideas from Sales Expert Tim Hurson. You'll see post-sale processes and customer relationships in a whole new way!
  • Involving Customer Success Early in the Sales Process
    Involving Customer Success Early in the Sales Process Chris Beall and James Townsend Recorded: Mar 7 2018 41 mins
    ConnectAndSell applies three principles to align customer success and sales:
    - Our customer success managers are all former sales reps.
    - Customer success managers lead our product test drives.
    - We are our own customer: our customer success team owns our sales team’s successful use of our own product.
  • How a Systems Approach to Sales Enablement Radically Improves Sales Productivity
    How a Systems Approach to Sales Enablement Radically Improves Sales Productivity Mike Kunkle, VP, Sales Transformation Services Recorded: Mar 7 2018 48 mins
    Everyone wants to improve Sales Productivity or "Revenue Per Rep." It's often a struggle, because the way we approach training and enabling reps is ineffective and doesn't support behavior change. In this webinar, Mike Kunkle will share how a new systems approach to Sales Enablement will radically improve your results.

    Sales Enablement, Sales, Marketing, Sales Productivity
  • Planning a Successful Inbound Strategy that Keeps Marketing & Sales Teams Happy
    Planning a Successful Inbound Strategy that Keeps Marketing & Sales Teams Happy Josh Curcio, Sam Balter, James Walters & Craig Cook Recorded: Mar 7 2018 45 mins
    Inbound marketing works, inbound sales works…but independently they can only go so far. Learn how to plan an inbound strategy that keeps your sales & marketing teams on the same page, working towards the same objectives, and most importantly setting them both up for success.
  • Leveraging LinkedIn for Business Development
    Leveraging LinkedIn for Business Development Brynne Tillman Recorded: Mar 6 2018 46 mins
    LinkedIn is a powerful and underutilized tool for sales professionals.
    In this webinar you will learn how to:
    - Convert your profile from a resume to a resource
    - Leverage LinkedIn to get warm introductions
    - Find, share and engage on relevant content to be seen as a thought leader
  • Strategic Sales Development Trends for 2018 & Beyond
    Strategic Sales Development Trends for 2018 & Beyond Laurie Page Recorded: Mar 6 2018 34 mins
    The B2B market is shifting, and your approach to growing pipeline with sales development needs to shift along with it. Industry experts agree that playbooks from early 2010s won't cut it today.  Laurie Page, Managing Partner for the Bridge Group, will cover the top four strategic sales development trends happening today and how to leverage them for success.

    Join us for this session to gain higher growth in 2018 and beyond!


    Sales Development, Sales, ABM, Marketing, Sales Trends, Customers

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