7 Steps to Launching a Self-Service Knowledge Solution
Per Strand,Executive Vice President, and Therese Walve, ComAround
Is it possible to transform a Service Desk into a team of heroes? This 7 step presentation will guide you through the process of implementing a self-service knowledge tool that will evolve your Service Desk into a proactive and business oriented team driving value in your organization 24-7.
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Level zero support or self-service, gives the Service Desk a chance to add bandwidth and begin orienting their work toward business priorities, and this will make them a team of heroes.