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MetaPack

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  • How Delivery Options Can Differentiate Your Business
    How Delivery Options Can Differentiate Your Business
    Duncan Licence Recorded: Jun 3 2019 32 mins
    Consumers today expect their purchases to be delivered when and where they want them. By providing up-to-date, available delivery options at the point of purchase, retailers are able to build brand differentiation and loyalty with targeted and personalised delivery choices.

    In this webinar, we will highlight the importance of providing flexible and varied customer delivery options, and look at MetaPack’s new Delivery Options Benchmark report, which gives insight into the range of delivery options provided by 52 global retailers and brands in the UK, US, France, Germany, Spain and Canada.
  • Delivering to Europe: A Guide for U.S. Retailers and Brands
    Delivering to Europe: A Guide for U.S. Retailers and Brands
    Duncan Licence Recorded: May 9 2019 36 mins
    For U.S. retailers and brands looking to expand globally and grow their revenue, the European market is attractive. Entering and expanding in Europe is challenging, but with the right guidance and preparation, it can be both achievable and lucrative. Cross-border retailers who can provide a superior delivery experience will be able to succeed in building customer loyalty and benefit from consumers with an appetite for e-commerce.

    In this webinar we’ll look at MetaPack’s recently published guide which provides insight into the European market, highlighting the complexities and offering guidance for U.S. retailers and brands.

    This is a must-attend webinar for retailers and brands interested in their cross-delivery strategy.
  • TDC Global - John Clem (MetaPack) - Closing Remarks
    TDC Global - John Clem (MetaPack) - Closing Remarks
    John Clem (MetaPack) Recorded: Mar 25 2019 10 mins
    In this recorded session from TDC Global, you can hear the closing remarks from John Clem, General Manager, MetaPack and Chief Product & Strategy Officer, Stamps.com.
  • TDC Global - Panel Discussion - Who Owns the Relationship with the Customer?
    TDC Global - Panel Discussion - Who Owns the Relationship with the Customer?
    Various Recorded: Mar 25 2019 29 mins
    Chaired by Zoë Schouten, Pre Sales Manager, MetaPack.

    In this recorded panel session from TDC Global, we ask who should own the customer relationship: the brand, the retailer or the marketplace?

    And what is the role of the carrier: should they be building direct customer relationships?

    Panellists:

    Philippe Hemard, Founder, PHC
    Tim Jones, Director of Marketing, DPD
    Martijn de Lange, CEO, Hermes
    Klaus Goeldenbot, Chief Executive, Nisbets PLC
    Alex Vassiliev, Chief International Officer, Yandex Market
  • TDC Global - Julia Bindley (NOTHS) - Connecting Small Business with the World
    TDC Global - Julia Bindley (NOTHS) - Connecting Small Business with the World
    Julia Bindley (Not on the High Street) Recorded: Mar 25 2019 18 mins
    Not on the High Street is the leading curated marketplace, connecting the best small creative businesses with the world, offering customers unique designs, high-quality craftsmanship and inspiring stories about the people who make them.

    In her talk from TDC Global, Julia invites you to learn more about the challenges of smaller shippers - as well as ways the industry can overcome those.
  • TDC Global - Duncan Licence (MetaPack) - Keep Your Customers Coming Back
    TDC Global - Duncan Licence (MetaPack) - Keep Your Customers Coming Back
    Duncan Licence (MetaPack) Recorded: Mar 25 2019 31 mins
    Retailers and brands need to reconsider the transactional relationships they have with their customers if they are to keep those customers coming back. Figuring out how to use post-purchase engagement to meet customers expectations and to create loyal customers is critical for creating a sustainable business.

    In this recorded session from TDC Global, Join Duncan Licence for insight into post-purchase loyalty, original research on consumer expectations and MetaPack’s plans in this space.
  • TDC Global - Steve Oliver (musicMagpie) - From the Converted Garage to...
    TDC Global - Steve Oliver (musicMagpie) - From the Converted Garage to...
    Steve Oliver (musicMagpie) Recorded: Mar 25 2019 23 mins
    Steve Oliver, the co-Founder and Group CEO of musicMagpie (UK) and Decluttr (US) shares his story of how a business that was started in his garage, trading a few boxes of old CD’s and DVD’s, became the biggest seller in the world on both of the major global platforms of Amazon Marketplace and eBay.com and the focus that has been required on providing the consumer with world-class logistics, both inbound as they buy product from consumers and outbound as they resell it.

    In this recorded session from TDC Global, Steve also discusses the reinvention of the business from purely trading in CD’s and DVD’s to now being the UK’s biggest and best mobile phone recycler (which is now more than 50% of the business), the growth of the direct online musicMagpie store and the rapid growth of the group’s US brand, Decluttr.com, which in less than 5 years has become a $50m turnover business and the different challenges that operating consumer logistics in the US has presented to the ones faced in the UK.
  • TDC Global - Neil McLauchlan (eBay) - Empowering British Business
    TDC Global - Neil McLauchlan (eBay) - Empowering British Business
    Neil McLauchlan (eBay) Recorded: Mar 25 2019 16 mins
    The UK retail landscape is going through a radical shift, driven by customer behaviour and the changing role of technology. As further consolidation occurs across the retail landscape, there will be fewer but larger shopping destinations that will be customer-centric, technology-forward and global in nature.

    In this recorded session from TDC Global, Neil McLauchlan explains how eBay will continue to be one of those destinations by embracing disruptive technology, innovating on behalf of customers and driving business growth around the world.
  • TDC Global - Emma Mead (Holland and Barrett) - Customer Delivery Experience
    TDC Global - Emma Mead (Holland and Barrett) - Customer Delivery Experience
    Emma Mead (Holland and Barrett) Recorded: Mar 25 2019 20 mins
    In this recorded session from TDC Global, Holland and Barrett’s Emma Mead talked us through their approach to the customer delivery experience. Emma described the retailer’s approach to segmenting customers to ensure the customer journey and delivery is suitable for all.

    Finally, Emma gives some useful insights into providing a consistent customer delivery experience across different geographies.
  • TDC Global - Bruce Harryman (John Lewis) - Online Demand Planning
    TDC Global - Bruce Harryman (John Lewis) - Online Demand Planning
    Bruce Harryman (John Lewis) Recorded: Mar 25 2019 20 mins
    When planning fulfilment there is no such thing as a typical day. The type of product, day of the week or year, the purchasing device used and even the weather can all influence the shape of customer purchasing decisions, and some are also factors in the returns journey.

    In this recorded session from TDC Global, Bruce Harryman from John Lewis takes a look behind the average in-day profile, explores the impact that these various components have on the pattern of online demand and considers what this means from a planning perspective.

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