Chaired by Zoë Schouten, Pre Sales Manager, MetaPack.
In this recorded panel session from TDC Global, we ask who should own the customer relationship: the brand, the retailer or the marketplace?
And what is the role of the carrier: should they be building direct customer relationships?
Philippe Hemard, Founder, PHC
Tim Jones, Director of Marketing, DPD
Martijn de Lange, CEO, Hermes
Klaus Goeldenbot, Chief Executive, Nisbets PLC
Alex Vassiliev, Chief International Officer, Yandex Market