Hi [[ session.user.profile.firstName ]]


  • Date
  • Rating
  • Views
  • How to Provide a Winning Customer Delivery Experience
    How to Provide a Winning Customer Delivery Experience Duncan Licence Recorded: May 24 2018 61 mins
    With the growth of online retail, the internet is fast becoming the shopping destination of choice for consumers. As a result, leading retailers and e-commerce brands must work harder to meet rising consumer expectations and to differentiate their offer in an important area.

    Personalised delivery, loyalty programmes, and increased customer expectations show that when it comes to winning and retaining customers, delivery can make or break the online shopping experience.

    Join us for this free webinar as we take a deep dive into the practicalities of providing a seamless delivery experience.

    With our expert panel, you’ll receive the latest insights into customer expectations, as well as practical advice on:

    -How delivery influences purchasing decisions
    -The new era of delivery through personalisation
    -The growth of delivery loyalty programmes
    -10 areas of innovation for brands & retailers in 2018
    -Best practices in providing customer delivery
  • Introducing Delivery Intelligence
    Introducing Delivery Intelligence Duncan Licence Recorded: Mar 6 2018 57 mins
    Retailers, brands and shippers can use MetaPack Delivery Intelligence to navigate an increasingly complex delivery landscape and manage their customer promise on delivery choice and performance.

    Customer’s expectations on delivery choice and performance is becoming an increasingly important factor. In response to this, shippers are differentiating their offerings and contributing to an increasingly complex delivery landscape.

    Our 45-minute webinar will give you an overview of the product and the benefits and show you how you can leverage insights, allowing for data-driven decisions to ensure a consistent delivery experience for consumers.
  • Cross border returns – moving from a battleground towards a differentiator
    Cross border returns – moving from a battleground towards a differentiator Ton ter Laak (Vice President Sales Central & Northern Europe, MetaPack) & Patrick Haex (Managing Partner, BCI) Recorded: Mar 7 2017 61 mins
    Returns are seen as the next big obstacle to overcome in eCommerce delivery. Savvy consumers say that their decision to buy online is increasingly influenced by the returns options on offer. Therefore, returns need to be easy and as convenient as possible for consumers. But shopper frustrations are running high. Almost half (43%) complained that it is often difficult to find information on the returns process on an eCommerce website.

    MetaPack and Buck Consultants International are pleased to invite you to this 60-minute webinar on international returns, how they benefit your business goals and make a differentiator. Listen to industry experts Ton ter Laak (VP Sales Northern and Central Europe, MetaPack) and Patrick Haex (Managing Partner, BCI) as they present the latest insights of return preferences of online shoppers. How should you drive your returns to benefit your business? How important is tracking of returns for your customers’ experience? If so, how can you best implement this in your overall strategy? And what does it mean for owning the last mile/your carrier landscape?

    The session will also include an overview of how MetaPack and BCI can help your business keep up with consumer demand and to ensure a fluid returns process.

    What you will learn?
    •Recent trends and development in international returns
    •Impact of alternative service offerings
    •Current and future return models to support customers’ demands
    •Latest insight of customers’ expectations
    •Effective cross border return management
    •Returns influence on your carrier landscape
    •Best practice examples

Embed in website or blog