In this rapidly changing regulatory environment, housing associations are scrambling to maintain their HCA grading by looking for ways to improve operational efficiency and governance.
An effective way to demonstrate this is by ensuring sensitive data is well-managed. From tenants’ perspectives, a housing association with a well-governed data source can enable them to view all of their maintenance and billing schedules in one place, rather than forcing them to contact electricity, telephony, broadband, facilities management and other service providers individually.
Focusing on data management provides the added benefit of reassuring tenants that their data is respected, well-managed, secure and accurately updated.
Listen Ian Matthews, Global BDM from NG Data and Clinton Etheridge, Senior Pre-Sales Consultant from Information Builders to gain valuable insight into proven approaches that can impact tenant experience.