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SysAid Help Desk & ITSM

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  • Uncompromisingly smart, beautifully simple - SysAid's new UI
    Uncompromisingly smart, beautifully simple - SysAid's new UI
    Oded Moshe, VP Product & Jade Kahn, VP Marketing Recorded: Mar 19 2019 28 mins
    SysAid launched a brand-new user interface (UI) with a fresher and simpler user experience that will speed up your IT service delivery.

    In this webinar, you'll learn:
    - What are the new features and functionalities?
    - How will this help you reduce effort and time to resolution?
    - What else is in store for 2019? (Hint: we’re talking automation, AI, and more.)
  • How ITIL 4 Can Help You Get Closer to Your Customers
    How ITIL 4 Can Help You Get Closer to Your Customers
    Stuart Rance Recorded: Mar 6 2019 61 mins
    ITIL 4 was released on February 18, 2019. This new version of ITIL builds on the success of ITIL V3 but has a much better focus on creating value for customers. This webinar will help you to understand the benefits, features, and architecture of ITIL 4, and will help you to understand how you could start using some of the new ideas to help create value for your customers. Topics covered will include:

    *How customers contribute to the delivery of services, it’s not just what you do
    *The four dimensions of service management, it’s not just about processes
    *ITIL guiding principles that can help you make the right decisions
    *The new and updated continual improvement model
    *The new ITIL architecture, focussed on the creation of value
    *ITIL practices, and how they differ from processes
    *The new ITIL exam system
  • Panel: Embracing Automation and Digital Transformation in ITSM
    Panel: Embracing Automation and Digital Transformation in ITSM
    Moderator: Elisabeth Thomas. Panelists: Oded Moshe - SysAid and Daniel Breston - Virtual Clarity Recorded: Jan 29 2019 44 mins
    Where will automation take IT Service Management in 2019? From AI to machine learning and process automation, there’s a whole host of new capabilities that will ensure customer satisfaction, robust IT security practices and flexible deployments in service management.


    Join leading experts in this open discussion to learn how to adopt modernized approaches and embrace innovative practices and technologies for an effective and profitable Digital Transformation.
  • Your 7-Point Checklist for Selecting the Right ITSM Tool
    Your 7-Point Checklist for Selecting the Right ITSM Tool
    Stephen Mann, Principal Analyst at ITSM.tools Recorded: Dec 13 2017 63 mins
    Organizations continue to regularly switch ITSM solutions, every 3-6 years according to industry analysts. It’s an unfortunate, unwanted, and expensive technology-investment cycle that needs to be broken by organizations.

    Watch our webinar with renowned ITSM analyst, Stephen Mann, as he reveals what you should be focusing on in order to make the right ITSM-tool investment decision.

    Webinar Takeaways:
    - Understand common issues that organizations encounter with ITSM selection, investment & use
    - Get industry statistics on how ITSM requirements are changing
    - Review ITSM selection & implementation issues that can hold organizations back
    - Free 7-point checklist, with associated best-practice tips, for investing in a new ITSM tool that will improve your IT service delivery & support
    - See first-hand how it all works on a real ITSM solution
  • Your Cybersecurity Challenges in ITSM - Ask the Experts!
    Your Cybersecurity Challenges in ITSM - Ask the Experts!
    Oded Moshe, SysAid VP Product + Stuart Rance, ITSM & Security Consultant + Ian Bugeja, Director Product Management, GFI Recorded: Sep 27 2017 55 mins
    Cybersecurity is fast becoming an ITSM challenge. Getting the upperhand takes understanding, resilience and the right tools.

    Oded Moshe, VP Product from SysAid, hosts expert guests, Stuart Rance (ITSM & security consultant) and Ian Bugeja (Director Product Management, GFI Software), to answer questions so you can start to increase your cyber defenses not only from external, perimeter threats but also from internal threats and unintentional exposures.
  • Introducing the New Self-Service Portal
    Introducing the New Self-Service Portal
    Oded Moshe, SysAid VP Product, and Tsahi Bengigi, SysAid Product Manager Recorded: Sep 14 2017 51 mins
    Allow your customers to control when and where they work with the benefit of 24/7 support. And since our self-service portal frees customers from the constraint of the support hours of a service desk — it also frees up your time!

    Find out how as we cover these topics:

    * New user experience
    * Customizable themes
    * Advanced search functionality
    * And much more!
  • Your Last Upgrade Ever - It’s Time to Move to Cloud
    Your Last Upgrade Ever - It’s Time to Move to Cloud
    Oded Moshe, SysAid VP Product Recorded: Apr 26 2017 16 mins
    Find out what to expect when moving from on-premise to cloud.
    - The benefits of living in the cloud
    - What to look for in a cloud vendor
    - Cloud history and stats at SysAid
    - All that goes into the cloud
    - All about the SysAid migration tool
    - Answers to common FAQs
  • Déjenos mostrarle SysAid (Spanish Webinar)
    Déjenos mostrarle SysAid (Spanish Webinar)
    Emanuel Benderman Recorded: Jul 19 2016 32 mins
    Este webinar les brinda una visita guiada a través de la solución de ITSM de SysAid, mostrándole cómo SysAid le puede ayudar en los desafíos a los que se enfrentan los profesionales de TI hoy día.
  • Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool
    Empower Your IT Manager with SysAid's Business Intelligence (BI) Analytics Tool
    Josh Phillips Recorded: Jul 19 2016 5 mins
    Are you a manager in an IT team? Do you have the challenge of running multiple reports, giving quality data back to your colleagues and the rest of the senior managers in your organization? In this 5 minute video we will present you with the tool to deal with these challenges.
  • A Practical Approach to Getting Started with Service Catalog
    A Practical Approach to Getting Started with Service Catalog
    Greg Sanker - IT Service Management blogger, speaker, and practitioner Recorded: Feb 10 2016 59 mins
    Know you need a service catalog, but not ready for a full IT service management (ITSM) program? This webinar will present a practical approach to "reverse engineer" the core elements of a service catalog. ITSM practitioner Greg Sanker will explain how every organization has 'services' whether they know it or not. He will show how to identify your services and create plain-language service descriptions, which help create clarity and form the basis of a functional service catalog.

    Greg will show how to bypasses cultural resistance to the "we need a service catalog" approach, and actually create demand (and buy in) for a basic service catalog.

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