Jon Bruford. Managing Editor of Casino International
The Gaming Standards Association President Peter DeRaedt joins Casino International’s Jon Bruford to discuss the organisation’s success within land-based gaming and how their approach can also assist the online sector.
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Standardised protocols now mean operators have greater choice and products are sold according to customer need, rather than buyers restricted by proprietary technology. Online gaming can benefit from a similar approach, says Peter DeRaedt – listen to the GSA’s intentions and be part of a very exciting, profitable future.
In the first of a series of free Casino International editorial webinars, Peter discusses:
• How companies can get on board with the GSA’s plans to improve customer service in the future
• How the GSA’s success in land-based gaming can translate to the online sector
• Why standardised protocols are vital for growth and future development
• How standardisation can affect both land-based and online casinos as they gradually merge, with customer retention in mind