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  • Prognosis for UC Live Demo [May 2019]
    Prognosis for UC Live Demo [May 2019]
    Chuck Geisler, Senior Solutions Engineer Recorded: May 15 2019 35 mins
    Join one of our Senior Solutions Engineers for a live demo of Prognosis for Unified Communications
  • The Journey to Microsoft Teams - Part II
    The Journey to Microsoft Teams - Part II
    Jason Schwendinger, Global Head of IT | Dave Bottomley, Senior Solutions Engineer Recorded: Apr 25 2019 60 mins
    Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.

    Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
  • Prognosis for UC Live Demo [April 2019]
    Prognosis for UC Live Demo [April 2019]
    Stefan Rottbeck, Senior Solutions Engineer Recorded: Apr 10 2019 41 mins
    Join this session for a monthly demo of Prognosis for UC.
  • The Journey to Microsoft Teams
    The Journey to Microsoft Teams
    Richard Smith, Global Microsoft Alliance Director | Dave Bottomley, Senior Solutions Engineer Recorded: Mar 28 2019 46 mins
    When Microsoft Teams was announced in March 2017, it left organizations grappling with the challenge of how they might integrate Microsoft's new collaboration tool in to their environment. This was accelerated when later that year, Microsoft advised Skype for Business would eventually be replaced by Teams.

    Many organizations were left with fundamental questions on how to manage their unified communications and collaboration environment moving forward. What to move from on-premises and when? How to ensure the network can manage the transition? What investment was required? What measures to put in place to ensure adoption of the new technology?

    To assist organizations deploying or considering Microsoft Teams we have developed a three part webinar series, to tell the story of one organizations journey to adopting Teams in their environment.

    Part one will take an in-depth look at the planning phase of the project:

    - Planning for success
    - Envisioning stage
    - Assessment stage
    - Design stage
  • Prognosis for UC Live Demo [March 2019]
    Prognosis for UC Live Demo [March 2019]
    IR Senior Solutions Engineer Recorded: Mar 13 2019 36 mins
    A live demo of Prognosis for Unified Communications, hosted by one of our Senior Solutions Engineers.
  • Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze
    Optimize Contact Centre Performance: Monitor > Troubleshoot > Analyze
    Alex Bahar, Senior Solutions Engineer Recorded: Feb 27 2019 60 mins
    The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover:

    - From PSTN to CC inbound call monitoring & testing
    - Monitoring the infrastructure performance and availability of Avaya & Cisco UCC
    - Monitoring & quickly troubleshooting the call quality
    - Long term analytics reporting for the performance, quality and availability of your CC
  • Prognosis for UC Live Demo [February 2019]
    Prognosis for UC Live Demo [February 2019]
    Chuck Geisler, Senior Solutions Engineer Recorded: Feb 13 2019 35 mins
    A live demo hosted by one of IR's Senior Solution Engineers.
  • Prognosis for UC Live Demo [December 2018]
    Prognosis for UC Live Demo [December 2018]
    Chuck Geisler, Senior Solutions Engineer Recorded: Dec 20 2018 36 mins
    Join us for a live demo of Prognosis for UC, hosted by a Senior Solutions Engineer.
  • Manage Your Voice Environment with Confidence
    Manage Your Voice Environment with Confidence
    Mike Burke | Director, Product Marketing, Testing Solutions Recorded: Dec 18 2018 41 mins
    IR’s Prognosis suite of software & services gives you everything you need to be confident your multi-vendor UC and contact center solutions are working as expected. Join our webinar to learn about some key elements of Prognosis that will help manage your voice environment.

    StressTest exercises capacity & performance prior to go-live or after changes. Use cases include TDM-SIP transition, HA architecture resilience, peak traffic health checks.

    HeartBeat dials in regularly 24/7 to test customer experience & generates alerts when issues are identified. Use cases: IVR operation, branch connectivity, carrier SLA compliance.

    UC Assessor is a cloud-based network assessment tool that measures QOS metrics and identifies problem areas. Use cases: testing from site to cloud or between two sites.

    Prognosis Performance Management enables real-time visibility & control for multi-vendor UC & CC environments, reducing troubleshooting time & improving productivity.
  • Managing Microsoft Collaboration Environment
    Managing Microsoft Collaboration Environment
    Dave Bottomley, Senior Solutions Engineer Recorded: Dec 18 2018 61 mins
    Managing a Microsoft collaboration environment can be challenging. With multiple technology vendors, across various sites - it can be tough for a team to stay on top. Join this session to learn best tips on how to manage and optimize your Microsoft collaboration environment, focusing on deep troubleshooting for your Skype for Business and Skype for Business Online environments.

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