You have to listen to what people are saying about your brand, products, services… and more importantly you should react and respond. But is it possible for you to manually look at every single customer feedback available in emails, social media et al and respond appropriately? Certainly, a tall task. Smart automation is necessary.
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Take action on customer feedback and reach closer to your business goals.
Understand the dynamics of Customer Sentiment Analysis in just under 30 mins.
Key takeaways of this webinar:
An overview of customer sentiment analysis and its applications in selective industries
Learn how Aspire captures the sentiments behind customer responses using NLP techniques
How to Identify products and services that are craved for and those that need improvement?
Ideas for minimizing Customer Churn and strategizing targeted campaigns using the results of Sentiment Analysis