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NTT DATA

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  • Design Great Customer Experiences: Inclusive Design And Why It Matters
    Design Great Customer Experiences: Inclusive Design And Why It Matters Kelly Price - Forrester, Vivekanand Rangaswamy - NTT DATA Services Recorded: Nov 9 2017 61 mins
    The world is changing rapidly. Inclusive design thinking is all about embracing that change, questioning established strategies and addressing the increasingly complex interactions between people and technology in today’s digital age. Join Kelly Price, Analyst serving customer experience (CX) professionals at Forrester and Vivekanand Rangaswamy, Technology Solutions Director, NTT Data Services in an interactive session moderated by Jamie Chambron, Vice President of the Customer Engagement Practice for NTT Data Services to learn why design is essential for superior customer experiences, and how to leverage inclusive design principles to create product lines that serve diverse audiences.

    This 45-minute webinar on Thursday, November 9, 2017, will help you question assumptions, rethink socially accepted norms and see how effective design can change customer experiences for a better emotional connect with your brand.
  • CRM as a Customer Relationship Intelligence Platform
    CRM as a Customer Relationship Intelligence Platform Liz Peters - NTT DATA, Denise Dowling - NTT DATA, Matt Gale - NTT DATA Recorded: Oct 5 2017 57 mins
    Join NTT DATA Services to learn how you can use a CRM system to move beyond a transactional and policy-centric organizational strategy towards making the one-on-one emotional and rational connections necessary for engagement.

    We will share our best practice strategies on how other health plans and other industries have aligned their CRM vision to their corporate customer engagement strategies for successful customer acquisition and retention results.

    This session will challenge you to:

    • Learn: Using the current demographic data from enrollment, member provided data through member completed surveys and health risk assessments, call center interactions, claims information and wearable device integrations.

    • Listen: Using analytics and AI to capture, measure, analyze and evaluate the quality of outcomes of each customers experience throughout all interactions including social media, website and mobile device interactions.

    • Engage: How to integrate a dynamic CMS tool, integrate virtual agents and interactive guides to enable even smarter customer service and a personalized customer experience.

    PRESENTERS:
    Liz Peters, Customer Relationship Management Practice Lead, Health Plans, NTT DATA
    Denise Dowling, Senior Director, Salesforce Consulting, NTT DATA Services
    Matt Gale, Director of CRM, Healthcare & Financial Services, NTT DATA
  • Are applications taking too long to implement?
    Are applications taking too long to implement? Simon Spence, Vice President, ERP Practice, NTT DATA Recorded: Sep 27 2017 35 mins
    Discover next-gen services built for speed.

    Gone are the days of multi-year application projects with the promise of vague business transformation. Join us as we unveil the next-generation of application services that are built for the speed of today’s digital enterprise.
  • Mangesh Kulkarni, discusses the various Automation initiatives being Undertaken
    Mangesh Kulkarni, discusses the various Automation initiatives being Undertaken Mangesh Kulkarni, Head of Automation and Integration, EMEA, NTT DATA Servcies Recorded: Sep 19 2017 3 mins
    Mangesh as a pratitioner working with multiple customers, talks about the initiatives being undertaken, the types of tools, process fits and assessments depending on where customers are at on their RPA Journey.
    To request attendance to the Event on the 28th September register here: http://bit.ly/2wKdNlL
  • Arnaud Lagarde, Explains the Automation Journey & What Companies Start With
    Arnaud Lagarde, Explains the Automation Journey & What Companies Start With Arnaud Lagarde Strategic Account Manager, Automation Anywhere Recorded: Sep 19 2017 4 mins
    Arnaud Lagarde Strategic Account Manager, Automation Anywhere describes the content to be covered in the upcoming automation event on the 28th September at the CBR Dining Club with NTT DATA Services,relationship with man and machine,where companies are automating and the adjustments companies are making with software robots taking on the human tasks.
    Interested in Attending the event on the 28th September - visit http://bit.ly/2wKdNlL
  • Durvesh Ganveer discusses Success learnings and how best to Harness RPA and AI
    Durvesh Ganveer discusses Success learnings and how best to Harness RPA and AI Durvesh Ganveer, Chief Architect and Global Head of Solution Consulting Recorded: Sep 15 2017 4 mins
    CBR and NTT DATA Services Are hosting a dinner on the 28th September at the Ivy Restaurant in London.To bring RPA, IoT and AI to life, NTT Data is assembling a panel of experts including speakers from Banks and Insurance companies, AXA and AIG.
    This industry gathering is designed to address the Automation Conundrum. Discuss these techniques and present practical examples of how they are being applied in today’s digital environment. Attendees included senior leaders from Zurich Insurance, HSBC, Deutsche Bank, RSA and Experian to name but a few. To request attendance register here: http://bit.ly/2wKdNlL
  • Five Customer Friction Challenges Every CPG Firm and Retailer Face
    Five Customer Friction Challenges Every CPG Firm and Retailer Face Lionel Pieterse, VP, Commercial Industry - NTT DATA; Matthew Leach, VP, Digital and Application Services - NTT DATA Recorded: Aug 17 2017 28 mins
    See how market leaders rank and what you can do to quantify the customer experience.

    Discussion Topics:
    • What traditional customer experience (CX) measurements miss
    • A quantitative way to evaluate friction within the customer’s experience
    • Detailed findings from Consumer Packaged Goods and Retail studies
    • Best practices to apply to your business

    We all recognize bad customer experiences in the moment (think long hold times, non-mobile websites and repetitive questions), but can you quantify these experiences and tie them back to business measures? This webinar will cover a unique approach for identifying, quantifying and mitigating the experiences of your customers, partners and employees – the Customer Friction Factor service.

    We’ll share the results of a recent Customer Friction Factor study on 15 leading Consumer Packaged Goods (CPG) organizations and discuss how online retailers measured up as well. Gain insight on common causes of customer friction and learn best practices to apply to your own business.
  • NTT DATA’s Intelligent QA Approach
    NTT DATA’s Intelligent QA Approach Nikhil Joshi - VP QAT Practice, Katsutoshi Imai - QAT Global R&D Lead Recorded: Aug 10 2017 36 mins
    Join this informative webinar to see how we achieve superior test acceleration using NTT DATA's ML/AI based Intelligent QA solution. Our Software Test Acceleration Toolkit forays into Intelligent Automation space with its in-house built analysis driven testing engine, helping organizations improve their testing quality by taking better decisions.
  • Provider Data Evolution
    Provider Data Evolution John Hurd (NTT DATA), Liz Peters (NTT DATA), Karen Way (NTT DATA), Jeff Rivkin (IDC Health Insights) Recorded: Aug 2 2017 55 mins
    Turn your provider directory into an asset, not a liability.

    Comprehensive provider data combined with analytics can yield actionable business insights to help you improve member satisfaction and financial performance. You can track patients’ health, physician performance towards shared savings goals and understand network and attribution patterns. You can also see referral patterns and practice variations, benchmark physicians’ performance on cost and quality measures to help you improve member health and your financial performance.

    This session will explore the evolving use of consumerism practices and using advanced analytics to understand provider data and to impact satisfaction, retention, and outcomes.

    Participants will learn how to:

    - Link your provider directory to your CRM, allowing you to expand members’ profiles and provide more personalized experiences
    - Use an intuitive and user-friendly member portal and dynamic content to enhance the user experience when searching for providers and educational material, which will encourage members to share additional details for better resource alignment
    - Integrate an online scheduling tool and telehealth virtual visits for greater member convenience and to improve outcomes
    - Identify high-performing providers using a combination of provider data and other data sources (e.g., claims)
    - Enable monitoring and prediction of provider performance via cost/quality metrics to ensure adherence to value-based agreements.
    - Ensure network adequacy by comparing provider locations to population distribution

    Speakers
    John Hurd - Go to Market Lead, Provider Data Management Solutions, NTT DATA Services

    Liz Peters - Go to Market Lead, Customer Relationship Management Solutions, NTT DATA Services

    Karen Way - Go to Market Lead, Business Intelligence & Analytics Solutions, NTT DATA Services

    Jeff Rivkin - Research Director, Payer IT Strategies, IDC Health Insights
  • NTT Security - Advanced Analytics
    NTT Security - Advanced Analytics NTT Security Recorded: Jul 8 2017 3 mins
    This video discusses how to find a critical threat, advanced analytics and a skilled set of people are needed with the time, right expertise and skill set to fully understand the context and impact of a security threat.

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