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End User Computing

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  • Virtual Desktop & Citrix Infrastructure: A Performance Management Toolkit Virtual Desktop & Citrix Infrastructure: A Performance Management Toolkit Bala Vaidhinathan, CTO of eG Innovations Recorded: Oct 19 2016 69 mins
    Citrix and Virtual Desktop infrastructures (VDI) are highly performance sensitive. Slow logons, session disconnects and screen freezes are just some of the performance issues that Citrix administrators have to deal with. To deliver the best user experience, administrators must be able to proactively detect and resolve performance issues, before they become business impacting. And when problems do occur, Citrix administrators must be able to quickly determine where the root-cause lies: Is it in the storage, hypervisor, network, delivery controller, provisioning servers, XenApp and/or XenDesktop VDAs, database, or StoreFront? Diverse back-end applications, remote network connections, client capabilities can also add to the challenge of desktop virtualization.

    What are the 5 ‘Must Haves’ you need in your Citrix Performance Management Toolkit, so you can proactively manage your Citrix infrastructure, detect and resolve performance issues quickly and deliver the best end-user experience? Join this presentation by Bala Vaidhinathan, CTO of eG Innovations for these 5 ‘Must Have’ tools for Citrix performance management:

    1) Citrix logon tracker and simulator
    2) Pro-active problem detector
    3) End-to-end performance correlator
    4) Help Desk assistant
    5) Real-time performance and capacity aggregator
  • Managing the End User Experience with GPU-Powered Insights Managing the End User Experience with GPU-Powered Insights Sumanta Chakraborty, GRID Product Manager, NVIDIA and Bala Vaidhinathan, CTO, eG Innovations Recorded: Sep 29 2016 70 mins
    GPU technology improves Citrix virtual desktops and applications, but to truly deliver an immersive user experience that scales, organizations need to manage the complete GPU deployment lifecycle – from designing the infrastructure, to managing and optimizing a production environment, to responding to user issues dynamically, in real-time.

    eG Innovations in partnership with NVIDIA is delivering comprehensive monitoring capabilities that enable IT to better manage all aspects of the user experience, tapping into new GPU-sourced insights that aid in design right-sizing, proactive infrastructure optimization and help desk issue remediation. This new joint solution integrates eG Enterprise with NVIDIA GRID software to provide actionable insights through host-level, guest-level, and application-level analytics.

    Attend this webinar to learn how to deliver complete lifecycle management of the end user experience for GPU-powered applications and desktops.
  • Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise Bala Vaidhinathan, CTO of eG Innovations; Trond Eirik Haavarstein of xenappblog.com Recorded: Aug 23 2016 72 mins
    Performance management of Citrix technologies has always been a challenge. Determining if user complaints of Citrix logon slowness, session disconnects, screen freezes, etc. are caused by the Citrix stack or by one of the supporting tiers has often been a time consuming and knowledge intensive process. Virtualization of Citrix applications has only added to the challenge.

    Join this webinar "A Deep Dive Into Comprehensive Citrix & VDI Monitoring with eG Enterprise" to learn how eG Innovations, one of the earliest Citrix-focused monitoring software vendors, has been adapting its eG Enterprise solution to keep pace with Citrix technology evolution.

    In this webinar, Bala Vaidhinathan, CTO of eG Innovations will join Trond Eirik Haavarstein (aka Eric) of xenappblog.com to discuss how eG Enterprise provides:

    – Proactive monitoring of the Citrix user experience, to discover problems before users complain;
    – Embedded best practices for end-to-end visibility in the Citrix XenApp & XenDesktop 7.x stack;
    – End-to-end performance visibility combined with automated root-cause diagnosis that helps answer even the toughest of Citrix performance questions;
    – Performance optimization and right-sizing so you can get the most of your Citrix investments;
    – Integration with built-in Citrix monitoring solutions - Citrix Director, Citrix – NetScaler Insight and Citrix SCOM management packs;
    – The discussion will also cover new capabilities in the latest eG Enterprise 6.1 release.
  • Choosing a Citrix Monitoring Strategy | Key Capabilities & Pitfalls to Avoid Choosing a Citrix Monitoring Strategy | Key Capabilities & Pitfalls to Avoid Rob Beekmans, Citrix Certified Expert & Senior Consultant with PQR and Srinivas Ramanathan, CEO of eG Innovations Recorded: Aug 3 2016 62 mins
    93% of respondents to the 2016 Citrix Performance Survey see Citrix XenApp and XenDesktop as two of the most performance sensitive technologies in use in enterprise networks today. Slow logins, frequent session disconnects and slow screen refreshes are just some of common complaints that Citrix administrators have to deal with these days. Furthermore, often when a user complains that their desktop is slow or an application is slow to launch, the issue is not in the Citrix tiers – but instead in the network, the virtualization platform, or storage tiers. End-to-end visibility, root-cause diagnosis and proactive alerting are therefore key requirements for Citrix administrators.

    Join us for this webinar, ‘Choosing a Citrix Monitoring Strategy: Key Capabilities and Pitfalls to Avoid‘, where Citrix Certified Expert Rob Beekmans, Senior Consultant with PQR, a Citrix Platinum Advisor, and Srinivas Ramanathan, CEO of eG Innovations, will discuss the key requirements of effective Citrix performance monitoring as well as common pitfalls you need to avoid.
  • How to Monitor the Real User Experience for Your Web Applications How to Monitor the Real User Experience for Your Web Applications Srinivas Ramanathan, CEO, eG Innovations and Arun Aravamudhan, Sr Product Architect, eG Innovations Recorded: Apr 20 2016 65 mins
    Today, poor user experience is a business problem, not just an IT problem. If the performance of your web applications is consistently poor, your users will take their business to a competitor.

    Traditionally, IT managers have been “data center” focused, looking at system resource metrics rather than the end user experience. Even when performance is considered at the application level, the metrics are based on individual elements (SQL response time, application heap usage, etc.) and are not focused on what is really happening from the users’ perspective. The data center-centric approach is insufficient for effective application performance management. Performance could be perfectly fine on the server-side, but be horrible when viewed from the end user perspective.

    Watch this webinar to learn how to monitor, diagnose and report on the real user experience for your business-critical web applications.
  • Monitoring Citrix in 3D: A Must for Delivering Great User Experience Monitoring Citrix in 3D: A Must for Delivering Great User Experience Manjunatha Gali, Technical Marketing Manager, Citrix Ready and Bala Vaidhinathan, CTO, eG Innovations Recorded: Apr 19 2016 58 mins
    Citrix XenApp and XenDesktop are among the most performance-critical technologies being used in enterprise networks today. Just a small glitch - anywhere in your infrastructure - can result in a poor user experience. The growing number of tiers in the Citrix stack and the increased use of virtualization technologies and cloud-based services all make Citrix performance management even more challenging.

    In this webinar, you will discover why enterprises utilizing Citrix technologies must look to adopt a monitoring strategy that is focused on three key dimensions - reach, depth and speed. You will learn why:

    - Reach of performance monitoring to cover every layer of every tier of the Citrix infrastructure is important to help identify and remediate slowdowns - regardless of their origin
    - Depth of visibility into the Citrix stack and the other tiers matters for ensuring truly preventive performance management
    - Speed of problem resolution is critical for ensuring user satisfaction and how it can be achieved through automatic analysis, baselining and root-cause diagnosis

    In addition, we will address how a comprehensive performance monitoring solution goes well beyond routine troubleshooting and problem isolation by helping to optimize and right-size the infrastructure as well as deliver maximum value for the organization's IT investment.
  • Leveraging Unified IT Performance Management for Patient Care & Satisfaction Leveraging Unified IT Performance Management for Patient Care & Satisfaction Wendy Howard, Infrastructure Engineer, St. Charles Healthcare and Bala Vaidhinathan, CTO, eG Innovations Recorded: Mar 23 2016 54 mins
    Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens, what is the cause: Citrix? VMware? Storage? Windows? A Specific Application?

    Join us for this webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, will discuss how implementing unified performance management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.
  • Identity: The Key to Managing Mobile Users Identity: The Key to Managing Mobile Users Scott Villinski, National Director, State and Local Government Enterprise Mobility Sales Recorded: Feb 25 2016 56 mins
    More and more of the business and communications of government agencies are now conducted via mobile devices, including tablets and smartphones. While this can enhance productivity, it also poses security and policy challenges. In this webcast you'll learn some of your options for managing mobile users.
  • My Application is Slow | Best Practices for Troubleshooting and Prevention My Application is Slow | Best Practices for Troubleshooting and Prevention Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations Recorded: Feb 23 2016 59 mins
    IT performance management isn’t about monitoring CPU, memory or disk space any more. One of the toughest application performance challenges for any IT administrator is when a user says "my application is slow". You have to be able to quickly determine what the real cause of the problem is - is it in the network, the database, the application, storage? The fact that applications are using multi-tier architectures and being deployed in cloud and virtualized infrastructures only adds to the challenge.

    Join us for this webinar where Frank Ohlhorst, Enterprise IT Analyst & Consultant and Srinivas Ramanathan, CEO of eG Innovations, will discuss the best practices for troubleshooting and prevention so even before a user complains their application is slow, you can pinpoint exactly where the cause of a problem lies – ensuring quick resolution and a positive user experience.
  • Monitor & Manage Citrix Application Performance Using Microsoft SCOM Monitor & Manage Citrix Application Performance Using Microsoft SCOM Bala Vaidhinathan, CTO of eG Innovations Recorded: Jan 26 2016 65 mins
    Citrix application infrastructures are very performance sensitive. A small problem anywhere in your infrastructure can quickly lead to frustrated users complaining to the help desk that “Citrix is slow” or “Citrix is not working”. You then have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.?

    In this webinar, Bala Vaidhinathan, CTO of eG Innovations, will discuss how you can extend Microsoft System Center Operations Manager (SCOM) to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click.