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LANDESK Software

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  • The Biggest Mistakes Companies Make With a Software Vendor Audit
    The Biggest Mistakes Companies Make With a Software Vendor Audit
    Patricia Adam Recorded: Mar 21 2017 59 mins
    Patricia Adams will talk you through the biggest mistakes companies make with a software audit and how to avoid them
  • What, Why & How of CMDB – Practical guidance on managing config & assets
    What, Why & How of CMDB – Practical guidance on managing config & assets
    Matt Hooper Recorded: Jan 31 2017 63 mins
    Why have so many organizations delayed, failed or neglected all together to implement a proper configuration management strategy? Frankly, it's just plain hard. In this bright talk we will walk you through how to approach a Configuration Management implementation, how to sell it as a business project and not an IT project, and what mistakes to avoid to establish an initial working phase that you can build on for success.
  • Preparing ITSM for Digital Business
    Preparing ITSM for Digital Business
    Matt Hooper Recorded: Nov 10 2016 56 mins
    All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative business processes. This will require new roles, new approaches to funding special projects, value-based metrics, and controls to ensure that the shifts aren't seismic. In this session we'll look at examples of businesses that used big data and analytics, mobile, social media, IoT, or other disruptive technologies to revolutionize their business model, and we'll provide steps that can assist your journey.
  • CONVERGED VALUE – ITAM & ITSM
    CONVERGED VALUE – ITAM & ITSM
    Ian Aitchison Recorded: Sep 23 2016 46 mins
    Historically IT asset management (ITAM) and IT service management (ITSM) have been managed as separate entities with separate teams and unconnected objectives. In reality they are highly dependent upon each other with intersecting processes and shared data. When processes, data and tools are combined, they bring considerable benefits - reflecting that the whole is considerably more effective than the sum of the parts. Ian Aitchison, ITSM&ITAM Product Director will explore the synergies between ITAM and ITSM, and the benefits an organisation can achieve with greater visibility into the assets that make up its business services.
  • DevOps ITSM vs ITIL ITSM
    DevOps ITSM vs ITIL ITSM
    Matt Hooper, ITSM Evangelist, LANDESK Recorded: Jul 5 2016 46 mins
    Organizations must create efficiencies, increase velocity, and at the same time reduce risk in their IT services.

    LANDESKs ITSM Evangelist, Matt Hooper, will breakdown the differences between a DevOps ITSM approach & ITIL ITSM approach in the areas of People, Process, Technology & Suppliers. Using scenarios, we will compare the two approaches and discuss the pros & cons of each.
  • The New You - What an ITSM professional will look like in 2020
    The New You - What an ITSM professional will look like in 2020
    Matt Hooper Recorded: Jun 23 2016 53 mins
    DevOps, ShadowIT, cloud and other disruptive movements mean that IT in 2020 will bear little resemblance to IT as we currently know it. The skills of the ITSM professional is also going to drastically change over the next 5 years. Will you be ready? This webinar describes the critical skills gap developing, and what opportunities this offers ITSM professionals in 2020.
  • SITS 2016: Matthew Hooper
    SITS 2016: Matthew Hooper
    SITS 2016: Matthew Hooper Recorded: Jun 17 2016 3 mins
    SITS 2016: Matthew Hooper
  • How to Improve the ITSM Customer Experience
    How to Improve the ITSM Customer Experience
    Marcel Shaw Recorded: Apr 29 2016 55 mins
    Improving the ITSM experience will improve customer satisfaction. In this session, we will take a user-centric approach to discuss methods for ensuring the customer experience is engaging, consistent, and memorable leading to higher customer satisfaction
  • Attain IT Asset Management Maturity
    Attain IT Asset Management Maturity
    Patricia Adams Recorded: Mar 30 2016 59 mins
    Join Patricia Adams, ITAM Evangelist, for this live one-hour webinar to learn how you can transform or refine your approach to increasing ITAM maturity. During the webinar we will provide characteristics of ITAM/SAM maturity from a people, process, and technology and business impact perspective.
  • Three Keys to an Efficient Self-Service Portal
    Three Keys to an Efficient Self-Service Portal
    Marcel Shaw, Technical Blogger at MARCELSHAW.COM Recorded: Mar 15 2016 37 mins
    Learn how you can improve your IT Service Management solution by adding or upgrading the self-service portal. Understand how three ITSM components will improve productivity while reducing ITSM costs in addition to creating a better customer experience. In this session, we will discuss how Knowledge, Automation, and Asset Management are key ingredients to providing efficient request fulfillment from a self-service portal.

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