Hi [[ session.user.profile.firstName ]]

ServiceNow

  • Date
  • Rating
  • Views
  • Best Practices for Automating Asset Discovery & Management
    Best Practices for Automating Asset Discovery & Management
    Usman Sindu, Ryan Wood-Taylor, Sree Subramaniam Recorded: Mar 14 2019 57 mins
    Companies don’t often measure their software usage or have visibility into what is deployed against what has been procured. This challenge can lead to risks such as unknown compliance audits, excessive spending, and manual work. Companies can incur revenue loss in millions of dollars due to unknown software license costs.

    ServiceNow is the only platform that runs Software Asset Management (SAM) natively in the same place you manage IT. With ServiceNow SAM and IT Operations Management (ITOM), companies can now have complete visibility of IT infrastructure as well as software usage and license costs.

    Join us for this best practice webinar to learn:

    How to get greater value when you combine ServiceNow SAM with Discovery
    How companies can automate IT infrastructure visibility, pass audits, cut software spends, and reduce time to procure software all from one platform
    What other successful companies are doing to automate infrastructure discovery and license visibility
  • Leveraging AIOps to Reduce Service Outages
    Leveraging AIOps to Reduce Service Outages
    Steve Anderson Recorded: Mar 7 2019 57 mins
    As enterprises are getting modernized with digital transformation, IT has moved away from static or monolithic infrastructure to continuous delivery models, involving dynamic environments that span across multiple clouds.

    Join this session to hear Steve Anderson, Sr. Manager in Product Management for ServiceNow ITOM, detail how to employ an AIOPS approach to help your organization reduce service outages including topics on:

    Alert Correlation to focus expert efforts
    Anomaly detection to identify significant patterns
    Identification of similar past issues to reuse successful solutions
    Learn how AIOPS is evolving the IT Operations role from reactive (firefighting) mode to proactive remediation.
  • Cultivating a DevOps Culture in a ServiceNow World
    Cultivating a DevOps Culture in a ServiceNow World
    Robert Peerenboom, Tameem Hourani Recorded: Feb 28 2019 55 mins
    Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their production operations.

    Learning how to integrate multiple ServiceNow modules into the CI/CD pipeline and aggregate operations with deployments was key to getting a holistic view of how business services are performing. Having a single hub for all of the data allowed Wayfair to build KPI’s that are much more relevant to a DevOps world—focused around agility and failing fast.

    Join Tameem Hourani, Head of Production Operations at Wayfair, as he showcases how to:

    Maximize your DevOps journey by moving fast, iterating faster, and bypassing gatekeepers
    Accelerate your digital adoption by integrating ServiceNow with existing open source toolsets and frameworks
    Leverage existing tools to be able to extend and create applications onto the ServiceNow platform
    Participate in this session to learn how you can get support for all phases of your DevOps process lifecycle.
  • Enterprise service management transforms employee productivity
    Enterprise service management transforms employee productivity
    Troy DuMoulin, Bruce Randall Recorded: Feb 21 2019 59 mins
    Organizations are recognizing that adopting a service-oriented operating model, underpinned by system-based automation, can address many of the core challenges of competing in a digital economy. At the same time, defining value-based outcomes in the form of products and services, and optimizing shared processes with automation, have been proven to increase productivity, foster collaboration, lower costs and improve speed, no matter the business department or function. The sum of these capabilities and outcomes are often referred to as Enterprise Service Management.

    Join Troy DuMoulin from Pink Elephant and Bruce Randall from ServiceNow as they provide an overview of the many dimensions of Enterprise Service Management.

    In this webinar you’ll learn:

    How to increase employee productivity and creativity with ESM
    How to focus on service management capabilities like service definition, publishing, and knowledge management
    How to transform workflow automation related to incident and request fulfillment
  • Best Practices For IT Service Delivery with Intelligent Operations
    Best Practices For IT Service Delivery with Intelligent Operations
    Gerald Beaulieu, Joe Corpion Recorded: Feb 12 2019 57 mins
    IT is the engine that delivers service reliability and agility for your business. Watch this webinar to see how ServiceNow practices what we preach. By bringing together the power of IT Operations Management (ITOM) with IT Service Management (ITSM), ServiceNow proactively identifies issues, eliminates service outages and accelerates time-to-resolution.

    By automating IT operations, we transformed our Network Operations Center (NOC) into a service reliability team that can quickly and accurately respond to the needs of the business.

    Hear best practices from Joe Corpion, Director of IT Operations, and Michael Prouty, Senior Manager of IT Operations on how to combine the power of ITOM + ITSM.

    Learn how ServiceNow:

    Decreased P1 and P2 incidents by a whopping 67%
    Eliminated 9,600 hours of work in the NOC annually
    Achieved a 50% reduction in MTTR
  • Transform IT to deliver more growth-oriented innovation
    Transform IT to deliver more growth-oriented innovation
    Darren Haway (Tiffany), Bruce Randall Recorded: Feb 5 2019 58 mins
    Digital transformation means transforming IT. Whether increasing productivity, driving insights, delivering innovation, or simply providing a consumer-like experience for employees, IT has proven to be an indispensable element in your business success.

    Join Darren Hamway, Portfolio Manager/IT Project Management Office, Tiffany & Co., and Bruce Randall, Director Product Marketing, ServiceNow to learn how to deliver innovation without negative employee impact, or breaking the bank on infrastructure and resources.

    In this webinar you’ll learn:

    How Tiffany & Co. has successfully merged their processes and procedures with ServiceNow to increase portfolio visibility and data output
    How ITSM and ITBM can be used together to automate gaps in the service lifecycle
    How combining ITSM and ITBM helps to deliver new innovations
    How to transition from successful IT service management to successful IT business management
  • Now on Now: How Performance Analytics is enabling service excellence
    Now on Now: How Performance Analytics is enabling service excellence
    Archana Penukonde, Satish Mallavolu Recorded: Jan 29 2019 56 mins
    Curious how using Spotlight and Word Clouds can make work better all the time? Join ServiceNow experts – Satish Mallavolu, Senior Manager, Business Intelligence, and Vivek Ambekar, Senior IT Business Intelligence Analyst – as they discuss how Performance Analytics can transform your IT experience.

    At ServiceNow, we use our own IT Service Management solution, coupled with Performance Analytics. A critical element in our journey is the ability to continually improve operations by setting clear goals and measuring Key Performance Indicators (KPIs) against our goals. Performance Analytics offers unique capabilities and advantages in providing actionable insight and real-time trends of KPI performance. It also enables persona-based views of the information to all stakeholders in our organization – from our operations staff to our CIO.

    In this webinar, you’ll learn:

    How we use Performance Analytics to increase operational visibility
    How we are improving service performance and elevating our own IT service experience
    Best practices and recommendations from ServiceNow experts, based on our own learnings
  • ITSM Series: Achieve insights and visibility for continual innovation and improv
    ITSM Series: Achieve insights and visibility for continual innovation and improv
    Bill Hansey, George Rubio Recorded: Jan 22 2019 34 mins
    In this final episode, you’ll find out how to make sure your IT services are performing optimally with smart strategies to:

    Get full visibility with built-in dashboards and Performance Analytics providing real-time, actionable information to continually improve services
    Learn how a single data model can eliminate information silos with one data source for your enterprise
    Learn how Continual Improvement Management can align data, people, and business goals in one place and empower strategic planning and execution
  • ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3)
    ITSM Series: Deliver amazing IT service while increasing productivity (2 of 3)
    Bill Hansey, George Rubio Recorded: Jan 15 2019 58 mins
    Part two will help you deliver an IT service experience everyone loves. Topics include:

    How to deliver a consumer-like employee experience through a self-service portal
    Providing a modern experience with personalized mobile apps, self service portals, and contextual collaboration
    Using machine learning and AI-powered chatbots to automate common requests, making work easier and more efficient
  • ITSM Series: Kick start your ITSM implementation (1/3)
    ITSM Series: Kick start your ITSM implementation (1/3)
    Bill Hansey, George Rubio Recorded: Jan 8 2019 54 mins
    Join us for the first of our three-part webinar series. You’ll learn new ways to consolidate disjointed services and applications, including:

    How built-in best practices can rapidly consolidate your inefficient tools (CMDB, and Incident, Problem, Change) to a single, cloud-based system of action
    How integrated service management with a single CMDB can help your team deliver timely IT services that make employees happy
    How to help your organization be “better, faster, cheaper” and accelerate value delivery

Embed in website or blog