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ServiceNow

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  • See ServiceNow Project & Portfolio Management in Action
    See ServiceNow Project & Portfolio Management in Action Lauren McManamon Recorded: Sep 24 2018 56 mins
    Discover firsthand how Project & Portfolio Management can help you break down silos by connecting the teams, projects, and resources that matter most. We’ll explore:

    Project execution, reporting, and status
    Current real-life projects
    Action items like risks and issues, status reporting updates, and using visuals to understand outstanding or overdue tasks

    Register now to see for yourself how easy it can be to work smarter, align your efforts with corporate strategy, and enhance resource allocation across every project.
  • Run IT like a business with ITAM best practices
    Run IT like a business with ITAM best practices Ryan Wood-Taylor, Jerome Bomengo Recorded: Sep 17 2018 58 mins
    Imagine what’s possible when you run IT Asset Management from the same place that you manage the rest of your IT. In this webinar, you’ll learn from ITAM career practitioners on the people, processes, and technology required to achieve successful business outcomes. Knowing what doesn’t work is just as important as knowing what does. Tune in to hear the best practices in ITAM, become aware of the pitfalls, and conquer building a successful ITAM program at your company.

    Topics Include:
    • Overview of ITAM Best Practices
    • Interdependencies with Procurement, Discovery and IT Service Management processes
    • Review benefits and outcomes insight into the entire IT asset lifecycle provides
  • Drive IT Portfolio to Business Innovation with Raymond James Financial
    Drive IT Portfolio to Business Innovation with Raymond James Financial Anthony, Sue Desiderio, Mark Bodman Recorded: Sep 11 2018 58 mins
    IT4IT and the Now Platform—a real-life transformation story

    How does a company transition from impossible-to-integrate vendor solutions to an integrated platform that delivers on the promise of IT4IT? Find out in this webinar, where Sue Desiderio of Raymond James Financial shares how she is successfully re-shaping IT and enabling them to better run IT like a business.

    Join us to discover:

    The baseline foundation you need to run IT like a business

    How the IT4IT reference architecture can be realized with the Now Platform

    Why integrating ITBM with ITSM and ITOM is critical for building an IT4IT operating model

    The real value of an integrated platform for your plan, build, deliver, and run activities
  • Streamlining Workflows to Improve Internal and External Service Delivery (Howard
    Streamlining Workflows to Improve Internal and External Service Delivery (Howard Sheila Pickett, Deputy CIO Howard County Recorded: Aug 24 2018 64 mins
    Like many state and local jurisdictions, Howard County, Md., has hundreds of IT applications and systems it relies on to run an efficient government. And like many governments, Howard County found it difficult to obtain an accurate view of its IT environment to better streamline and automate processes. Until now. On March 29th at 11AM PST, Howard County’s deputy CIO is joining us for an hour-long, informative webinar on how the county uses an innovative IT management platform to streamline its workflows and ultimately provide better service both internally and externally.


    Don’t miss this webinar where you will learn:

    -Why you should be thinking about service automation to improve workflows
    -How IT automation can be easily replicated to streamline business and citizen-facing processes
    -Best practices for ensuring success as you start down the service automation path
  • Supporting Your Epic Application and Infrastructure: A Roadmap to Operational Ex
    Supporting Your Epic Application and Infrastructure: A Roadmap to Operational Ex Christopher Killion, Brad Wright, Chris Smith, Wade Bellon Recorded: Aug 22 2018 58 mins
    Your Electronic Health Record (EHR) is mission-critical for delivering timely, high-quality patient care. Any downtime, be it as a result of a planned change or an outage, can put your patients and hospital systems at risk.


    How do you ensure that you have complete visibility into the impact of EHR outages on critical hospital business services? How do you rapidly prioritize and respond to issues so your patients receive the best possible care at the point of service?


    Join UNC Health Care and UnityPoint Health as they detail how they’ve successfully integrated their Epic EHR solution with ServiceNow to improve support services, simplify work for their staff, and increase the quality of patient care.


    During this webinar, you’ll learn:

    -How UNC Health Care’s rapid growth led them to invest in a solution that lets them rapidly zero in on the root cause of service issues and quickly understand the impact of planned changes or EHR outages

    -How UnityPoint Health created their own “Epic Help Button” that rapidly routes EHR-related issues to the right support teams for quick resolution

    -How to proactively identify, prioritize and respond to outages that impact critical EHR-based clinical and administrative services
  • Customer panel: Populate and maintain your CMDB with Discovery
    Customer panel: Populate and maintain your CMDB with Discovery Usman Sindhu, Jake McKenna, Stephen Phayre Recorded: Aug 8 2018 58 mins
    Achieving complete visibility into your enterprise infrastructure requires reliable configuration data. However, manually populating and updating your CMDB can be costly and time consuming. Join us for this webinar to learn how Expedia Group and ServiceNow’s IT organization are using ServiceNow Discovery to keep their CMDB up-to-date.

    Discussion will include best practices for deploying Discovery, such as:
    •Setting up goals and strategy for your Discovery project
    •Configuring and deploying MID Servers
    •Developing a robust credentials strategy from the start
    •Automating the discovery process with defined schedules
  • Customer Panel: Planning a Successful CMDB Deployment
    Customer Panel: Planning a Successful CMDB Deployment Usman Sindhu, Tracy Wiseman, David Stefferud Recorded: Aug 1 2018 55 mins
    Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Join us for this webinar and hear how Walmart and our IT team have created successful plans using ServiceNow solutions.

    Learn about four critical stages for plan development and the results:
    ·Setting direction with clear goals, objectives, and the desired outcome of utilizing a CMDB
    ·Establishing a proper team and governance model
    ·Designing a configuration plan by starting with simple configuration items
    ·Showing value to other organizations in your business by demonstrating how the CMDB benefits their projects
  • Using ServiceNow as your Enterprise Architecture Platform
    Using ServiceNow as your Enterprise Architecture Platform Mark Bodman (Sr. Product Marketing Manager, ServiceNow) Recorded: Jun 25 2018 55 mins
    In typical IT organizations, there many separate practices and disparate repositories used to manage IT, from strategic planning through operations. Join Mark Bodman, ServiceNow Senior Product Manager, as he reviews how leading companies are leveraging the ServiceNow common platform as the foundation for Enterprise Architecture practices. See how features such as Application Portfolio Management, Technology Portfolio Management, and Capability-based Planning and Modeling can help Enterprise Architects to accelerate their work, to be more integrated, and to deliver greater value to their organizations.
  • See ServiceNow IT Service Management in Action
    See ServiceNow IT Service Management in Action Marc Scott (Advisory Solution Consultant, ServiceNow) Recorded: Jun 22 2018 60 mins
    Get inspired to take the next steps in modernizing your IT service management. You’re invited to join us for a live demo of how ServiceNow can help you transform work for the better.

    Attend this live demo to learn about:

    •Incident, problem, and change management, knowledge base, workflow and service catalog
    •How ServiceNow consolidates fragmented tools and legacy systems, and automates work processes on a single cloud platform
    •How ServiceNow improves the speed, visibility, and agility of IT
  • Transform ServiceNow Data into Business Insights
    Transform ServiceNow Data into Business Insights Arjen Pront (Analytics & Reporting Program Director, ServiceNow), Dan Kane (Analytics Solution Advisor, ServiceNow) Recorded: Jun 22 2018 61 mins
    ServiceNow Performance Analytics brings the power of data to stakeholders and subject matter experts at all levels of your business – delivering actionable insights where they can make the most impact. It can help your organization make better decisions, improve business services, and help align with your organization’s goals.

    But how do you get started on this journey? How can you optimize business processes and deliver outcomes, such as 10% reduction in IT spend?

    We will provide you with the resources you need to get started with Performance Analytics and drive adoption within your organization.

    By listening to this webinar, you’ll learn:

    •The importance of trusted data to drive business decisions
    •How to align stakeholders with overall company goals
    •How to drive adoption of Performance Analytics

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