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ServiceNow

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  • Maximize IT Efficiency with SAM on a Single Platform
    Maximize IT Efficiency with SAM on a Single Platform
    Ryan Wood-Taylor, Martijn Braamskamp Recorded: Dec 13 2018 63 mins
    Join this webinar to learn how you can enable end-to-end software life cycle management from a true single platform to optimize software spend and reduce license compliance risk. You will hear from Softline, a ServiceNow SAM partner, about the critical functions and processes that can make your SAM program successful. See a demo of how embedding SAM into everyday IT management such as IT infrastructure changes and Application Portfolio Management are industry game changers.

    Imagine what’s possible when you run SAM from the same place you manage IT.

    In this webinar, you’ll learn:

    How to reduce your software spend
    Where to mitigate license compliance risk
    To drive action natively on the Now platform with intelligent IT operations
  • See how to scale agile across the enterprise
    See how to scale agile across the enterprise
    Troy DuMoulin, Thom Gray Recorded: Dec 6 2018 58 mins
    Join Troy DuMoulin, VP of R&D at Pink Elephant, and Thom Gray, Senior Staff Product Manager at ServiceNow, as they discuss how to close the gap between enterprise strategy and team-based backlogs using integrated planning processes, key stakeholder roles, and visual management tools.

    In this webinar, you’ll learn:

    How to connect the strategic planning process with team backlogs
    How to create visibility for both planned and unplanned work
    The role of product owner in bridging strategy with team work
    Learning visual management tools such as Kanban boards, Shared Backlog, and Big Room Planning for easier collaboration.
  • Unify Portfolio Planning with Lean Thinking
    Unify Portfolio Planning with Lean Thinking
    Anthony Okumura, Doug Page Recorded: Nov 29 2018 44 mins
    In this webinar, you’ll learn about optimizing your business while starting to shape the future.

    Here’s how to invest your money in all the right places:

    Learn how application portfolio management is changing in a “cloud-first” world
    See how ITBM does this via application portfolio management by mapping business capabilities to strategy
    Learn how to unify all the planning that occurs in an organization between business owners, application portfolio professionals, finance, and the PMO
  • Demo Center - See ServiceNow Software Asset Management in Action
    Demo Center - See ServiceNow Software Asset Management in Action
    Pat Herbert Recorded: Oct 30 2018 56 mins
    Discover firsthand how ServiceNow® Software Asset Management (SAM) and Discovery helps clients reduce software spend with automated detection, consolidation and reclamation of Software Assets.

    We’ll explore:

    How Discovery enables you to create an accurate, up to date, single system of record for IT infrastructure, both on premises and in public clouds
    How to identify IP enabled configuration items (CIs), maps your interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB)
    Register now to see for yourself how SAM uses a single system of action that helps seamlessly transform operations from reactive software asset management practices to a proactive culture that is audit ready and optimizes license spend.
  • Expedia Group makes a great Discovery
    Expedia Group makes a great Discovery
    Gerald Beaulieau, Stephen Phayre Recorded: Oct 22 2018 59 mins
    Expedia Group is the world’s travel platform, instantly connecting travelers to hotels, vacation and car rentals, airlines, and unique activities around the globe. And this multi-channel, multi-platform global marketplace has no time for downtime—which is why it was critical to understand the state of their data center at all times.

    Join Senior IT Service Management Lead at Expedia Group Stephen Phayre as he shares his experience using infrastructure monitoring for improved Discovery troubleshooting and building a “self-healing” CMDB. The Expedia Group IT Team has successfully delivered a single system of record across IT, using Discovery and monitoring to identify system outages, expedite service failures to IT, route work to the right team members, and provide insight to IT leaders.

    You’ll learn first-hand how the operations and service teams at Expedia Group were able to remove department silos and bridge the gap between ITSM and ITOM to achieve:

    Significant reduction in troubleshooting time
    Speedy identification of status conflicts
    A reduction of manual steps
  • Transform ServiceNow Data into Business Insights
    Transform ServiceNow Data into Business Insights
    Arjen Pront (Analytics & Reporting Program Director, ServiceNow), Dan Kane (Analytics Solution Advisor, ServiceNow) Recorded: Oct 18 2018 61 mins
    ServiceNow Performance Analytics brings the power of data to stakeholders and subject matter experts at all levels of your business – delivering actionable insights where they can make the most impact. It can help your organization make better decisions, improve business services, and help align with your organization’s goals.

    But how do you get started on this journey? How can you optimize business processes and deliver outcomes, such as 10% reduction in IT spend?

    We will provide you with the resources you need to get started with Performance Analytics and drive adoption within your organization.

    By listening to this webinar, you’ll learn:

    •The importance of trusted data to drive business decisions
    •How to align stakeholders with overall company goals
    •How to drive adoption of Performance Analytics
  • Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Lawrence Krajewski, Carolyn Bradfield, Mike Vilimek Recorded: Oct 18 2018 58 mins
    The journeyfrom manual processes to modern experiencesJoin HR Director of NAR Operations Carolyn Bradfield,and HR Project Manager LorenKrajewski as they share what it took to truly transform Whirlpool’s employee experience. You’ll learn how they were ableto successfully:•Eliminatelegacy HR technologyto meet the needs ofanever-changing workforce•Deliveron their strategic HR Excellence initiative•Gainvisibility into the volume and types of employee inquiries and requests•Providea consistent employeeservice experience with HRacross the globe•Usechat to help drive digital change and improve their service levels
  • Modernizing HR and the New Hire Onboarding Experience at ServiceNow
    Modernizing HR and the New Hire Onboarding Experience at ServiceNow
    Jefferey Gore, Danielle Lulley Recorded: Oct 18 2018 57 mins
    Like many organizations, ServiceNow began its employee onboarding journey with a myriad of custom and point HR solutions that resulted in broken cross-departmental processes, lack of personalization, frustrating upgrades, and an inflexible model that could no longer scale. For us to create the workplace of the future we needed to go on our own HR Transformation journey and re-design the New Hire Onboarding experience to support our rapid growth and today’s consumer-driven workforce.

    In this webinar, you’ll learn how we’re “drinking our own champagne” by successfully replacing our legacy onboarding application with ServiceNow’s out-of-the-box Enterprise Onboarding and Transitions solution. Discover how ServiceNow is building the workplace of the future by making it easy for employees to get the services they need.

    The key learnings will include:

    Best practices of successfully implementing a new enterprise onboarding solution
    How to accelerate the time to provision IT resources for new hires by 94%
    How HR is saving 4,000 hours annually by automating onboarding activities
    Using real-time dashboards to monitor onboarding activities and continuously improve service delivery
  • The Future of Work: Why the Digital Employee Experience Matters
    The Future of Work: Why the Digital Employee Experience Matters
    Pat Wadors Chief Talent Officer of ServiceNow, Jason Averbook CEO and co-founder of Leapgen Recorded: Oct 18 2018 63 mins
    Discover why the employee experience is shaping up to be one of the most top-of-mind topics for HR leaders this year. We brought together industry experts Pat Wadors, Chief Talent Officer at ServiceNow, and Jason Averbook, CEO & Co-founder of Leapgen, to discuss why the digital employee experience matters so much and what the future of work looks like for forward-thinking organizations.

    Don’t miss this opportunity to ask industry thought leaders Pat and Jason your burning questions on how to:

    • Design new employee experiences

    • Identify digital moments that matter

    • Serve your employees better across the enterprise
  • Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Modernizing How HR Work Gets Done for a Better Employee Experience at Whirlpool
    Lawrence Krajewski, Carolyn Bradfield, Mike Vilimek Recorded: Oct 16 2018 58 mins
    The journeyfrom manual processes to modern experiencesJoin HR Director of NAR Operations Carolyn Bradfield,and HR Project Manager LorenKrajewski as they share what it took to truly transform Whirlpool’s employee experience. You’ll learn how they were ableto successfully:•Eliminatelegacy HR technologyto meet the needs ofanever-changing workforce•Deliveron their strategic HR Excellence initiative•Gainvisibility into the volume and types of employee inquiries and requests•Providea consistent employeeservice experience with HRacross the globe•Usechat to help drive digital change and improve their service levels

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