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Syniad IT

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  • SITS 2016: Steve Morgan
    SITS 2016: Steve Morgan
    SITS 2016: Steve Morgan Recorded: Jun 17 2016 2 mins
    SITS 2016: Steve Morgan
  • SIAM isn’t just multi-vendor ITSM!
    SIAM isn’t just multi-vendor ITSM!
    Steve Morgan, Director, Syniad IT Recorded: May 10 2016 46 mins
    As more organisations look to adopt Service Integration & Management (SIAM) Operating Models, there is a tendency to focus solely on the IT Service Management processes, and a fixation on Incident, Problem, Change and Configuration Management. Whilst these areas are important, SIAM offers us the opportunity to deliver greater benefits to the organisation, in areas such as project management, commercial governance, contractual structures, organisation design and overall IT eco-system culture and behaviour.

    This webinar will consider these opportunities, and how your SIAM programme can benefit from them.
  • 11 Actions that will make your SIAM programme successful
    11 Actions that will make your SIAM programme successful
    Steve Morgan Recorded: Dec 16 2015 49 mins
    Based on real world implementation experience, this webinar will give you insights into the 11 key actions that you must perform for your Service Integration & Management (SIAM) programme to be successful
  • Is SIAM Delivering on its Promises?
    Is SIAM Delivering on its Promises?
    Steve Morgan, Director of Syniad IT & Daniel Breston, James Finister, Julian White Recorded: Nov 18 2015 55 mins
    This panel debate will put Service Integration & Management (SIAM) under the spotlight.
    - Is it really delivering upon its promises?
    - Are customers who retain it in-house realising the benefits they expect?
    - Are Service Providers meeting the challenges posed by SIAM
    - What does “good” SIAM look like?
    - What are the signs it’s going well / badly?
    - Do the business typically notice any difference in service quality?
    - How does SIAM complement existing frameworks such as ITIL, COBIT, etc, and can / should SIAM form a framework in its own right?
    - What have the ITSM tooling providers done to support SIAM organisations?
    - What are the most effective characteristics of successful SIAM governance models?
    - What does the future hold for SIAM?

    This panel debate, hosted by Steve Morgan, Director of Syniad IT, will seek to find some answers and determine whether SIAM is really delivering upon its promises. Steve will be joined by Daniel Breston,Chief of DevOps Transformations for Ranger4, James Finister, Global ITSM Strategist at Tata Consultancy Services and Julian White, Head of Change Management at Royal Mail.

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