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eG Innovations. Get IT Performance Answers.

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  • How Performance Management can Drive Growth & Loyalty: An Allscripts Case Study
    How Performance Management can Drive Growth & Loyalty: An Allscripts Case Study John Worthington, Director of Product Management at eG Innovations and Mike Montano, CDO of Strategy at Allscripts Recorded: Oct 11 2017 61 mins
    In a fast-moving, 24/7 healthcare environment, doctors and nurses cannot afford any impediments to delivering the best possible patient care. To ensure that the hospitals, physicians, nurses and other care providers it serves receive the best client experience possible, Allscripts offers a proactive application monitoring service that checks for potential problems that could slow down or disrupt the use of its mission-critical healthcare IT systems.

    Initially launched in 2006, the proactive support offering monitors clients’ IT infrastructure and use of Allscripts solutions. Since its introduction, Allscripts has been able to improve client experiences in a way that has had a significant impact on business growth and client retention.
  • Why You Should Monitor IT Service Performance in Pre-Production Environments
    Why You Should Monitor IT Service Performance in Pre-Production Environments John Worthington, Director of Product Management at eG Innovations Recorded: Sep 27 2017 41 mins
    A converged APM/IPM solution can facilitate true root-cause analysis from an end-to-end IT service management (ITSM) perspective, inclusive of both supporting and customer-facing IT services, as well as across multiple service lifecycle stages. In addition, by having all service team members share an easy-to-use interface that is tailored to each of their requirements minimizes learning curves, enhances operational efficiency and ensures user satisfaction by providing a production-grade monitor to IT staff that are working in staging environments.

    Attend this webinar to discover how a converged APM/IPM solution can be leveraged effectively in pre-production to eliminate bottlenecks in testing, delays, re-work or increased deployment risk.
  • How to Achieve Converged, Integrated Application & Infrastructure Monitoring
    How to Achieve Converged, Integrated Application & Infrastructure Monitoring Srinivas Ramanathan, CEO, eG Innovations Recorded: Aug 8 2017 60 mins
    Troubleshooting slow application problems is one of the toughest challenges that IT organizations face in today's web-based, cloud-driven and dynamic environments. Given the distributed and inter-dependent nature of application frameworks, tracking just the application up/down status and basic CPU and memory utilization metrics is not sufficient anymore. IT administrators need visibility of the real user experience, code-level insights into transaction processing and real-time analysis of the health of the supporting infrastructure.
    Historically, IT organizations have been using different tools for monitoring the application and infrastructure tiers. Lack of integration, need for manual analysis, and expert-intensive troubleshooting have been some of the drawbacks of such a multi-tool strategy. Join us for this webinar to discover how converged application and infrastructure performance monitoring can be achieved to:

    -Provide a one-stop solution for unified and integrated performance visibility of the application and infrastructure tiers
    -Proactively detect user experience issues before online business is impacted
    -Trace business transactions and isolate the exact cause of application slowness
    -Get code-level visibility to identify inefficient application code and slow database queries
    -Automatically map application dependencies within the infrastructure to pinpoint the root cause of the problem
  • The Importance of Monitoring for ITSM and DevOps
    The Importance of Monitoring for ITSM and DevOps John Worthington, Product Management Director at eG Innovations Recorded: Jul 25 2017 47 mins
    IT transformation is less about going from one point to another than it is about making the whole greater than the sum of its parts. The historical fragmentation of IT monitoring limits visibility and transparency, often at critical times during a transformation journey.

    Join us for this ITSM Academy webinar where John Worthington, Product Management Director at eG Innovations will outline what IT transformation is all about, what IT monitoring is and why it's important to ITSM and DevOps as well as how you can leverage monitoring as part of a successful IT transformation program.
  • Best Practices for Delivering a Great Citrix User Experience
    Best Practices for Delivering a Great Citrix User Experience Bala Vaidhinathan,CTO of eG Innovations, Giri Sonty, EUC Evangelist& CUGC NY/NJ Metro Leader, Manjunatha Gali of Citrix Ready Recorded: Jul 19 2017 72 mins
    Today, there are a multitude of ways to deliver applications to end users – traditionally via on-premise infrastructures, on mobile devices and from the cloud. With the growing diversity of services delivered comes increased complexity of interconnected platforms and their management.

    Join us for the webinar where Manjunatha Gali, Technical Marketing Manager at Citrix Ready, Bala Vaidhinathan, CTO of eG Innovations, and Giri Sonty, EUC Evangelist & CUGC NY/NJ Metro Leader, will discuss real-world performance management scenarios, how traditional troubleshooting and problem isolation are no longer sufficient in a multi-delivery, multi-client virtualized Citrix delivery environment, and the methods and capabilities you need to stay ahead.
  • Citrix Monitoring Tools | What Are My Options & How Do I Choose
    Citrix Monitoring Tools | What Are My Options & How Do I Choose Rob Beekmans, Solutions Architect at PQR Recorded: Jul 11 2017 63 mins
    Organizations are looking for the right tools to monitor their Citrix farms. However, this is no easy task. There are several tools available in the market today - some from Citrix itself such as Director and NetScaler MAS, and others from third-party vendors like eG Innovations, Goliath Technologies, ControlUp, and more. Before investing in a Citrix monitoring tool, Citrix administration teams must be well-informed of what each of these tools is capable of, what use cases they serve, and their benefits and shortcomings.

    View (or join us for) this webinar as Rob Beekmans, Solutions Architect at PQR gives a vendor-neutral analysis of various monitoring tools with the objective of making you aware of the available options, and helping you choose the best monitoring tool for your Citrix deployment. Be informed, choose wisely!
  • Realize Unified Cloud Monitoring | The Devil's in the Details
    Realize Unified Cloud Monitoring | The Devil's in the Details John Worthington, Director of Product Marketing of eG Innovations Recorded: Jun 28 2017 46 mins
    While there are many products that claim to provide cloud monitoring, the level of granularity provided by different solutions can vary significantly. But the devil’s in the details; the granularity provided by your performance monitoring solution will directly impact your ability to automatically diagnose performance issues before users are impacted.

    Join us for this webinar where John Worthington, Director of Product Marketing at eG Innovations discusses how managing private, public, and traditional data centers all together is no longer possible with multiple disparate monitors. Organizations must find a way to unify monitoring to successfully migrate digital business services to tomorrow’s hybrid cloud environments.

    You will discover how to:

    - Determine the critical requirements for assuring the performance of your digital business services as you migrate to the cloud
    - Learn the difference between universal and unified monitoring and how it can help you assure cross-cloud delivery of critical IT services
    - Validate a solid unified cloud monitoring solution with a demonstration and best practice features/functionality
  • How to Avoid the Top 7 Mistakes Made When  Managing Citrix Performance
    How to Avoid the Top 7 Mistakes Made When Managing Citrix Performance Raymond Otero, Manager of End-User Computing, Anexinet; Srinivas Ramanathan, CEO, eG Innovations Recorded: Jun 6 2017 67 mins
    With Citrix XenApp and XenDesktop being two of the most critical and performance-sensitive applications used in enterprise networks today, Citrix performance management is of vital importance for a positive user experience and business continuity.

    Join us for this webinar where we will discuss the top seven mistakes that IT professional make when managing their Citrix-based services as well as the best practices to address and avoid these mistakes to ensure positive user experiences and business operations.

    You will discover how:

    - Performance management is no longer just about monitoring CPU, memory and disk resources
    - When a user complains that "Citrix is slow", it is not always a Citrix issue
    - Built-in tools provided in the Citrix stack are useful, but not always sufficient for managing performance end-to-end
    - Virtual desktops are VMs, but you can't confidently use monitoring tools you've used for virtual servers to monitor virtual desktops
    - You don't always have to involve your experts in problem diagnosis
    - Performance management is more than just about troubleshooting problems
    - You shouldn’t worry about performance management just after you have deployed the Citrix infrastructure
  • How to Ensure Top Enterprise Application Performance & Service Management
    How to Ensure Top Enterprise Application Performance & Service Management Bala Vaidhinathan, CTO of eG Innovations and Simon Ritter, Deputy CTO of Azul Systems Recorded: May 17 2017 62 mins
    From pilot to production, eG Enterprise empowers enterprise organizations to deliver a better user experience and increased ROI by delivering comprehensive, converged performance management of Java application services. With optimized Java platforms delivered through Zing, Azul Systems enables Java-based businesses to focus on functionality and long-term lower operating costs rather than daily firefighting. Together, eG Enterprise and Azul Systems offer a proven Java environment designed to optimize the deployment, management, and scale of Java application services.

    Join us for this webinar where Bala Vaidhinathan, CTO of eG Innovations and Simon Ritter, Deputy CTO of Azul Systems will present how:

    - Java Application Service Management can be simplified and made more cost-effective, while delivering a better user experience
    - eG Enterprise enhancements provide insights into Java applications running on the Zing runtime
    - eG Enterprise and Azul Zing working together in a production Java installation can reduce costs, optimize deployments and deliver optimum user satisfaction
  • Application & Infrastructure Convergence: Meeting Demands from DevOps & ITSM
    Application & Infrastructure Convergence: Meeting Demands from DevOps & ITSM John Worthington, Product Director, eG Innovations Recorded: Apr 12 2017 51 mins
    What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both.

    Join us for this webinar, ‘Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ‘, the first of a ‘shift-left’ series that will highlight how you can meet the emerging requirements across both the ITSM and DevOps lifecycles.

    In it, you will discover how to:

    - Get a baseline of monitoring in an IT transformational context based on ITSM and DevOps
    - Find out how converged application and infrastructure visibility can help accelerate IT transformation efforts with ITSM, DevOps or both
    - Understand how monitoring can accelerate cultural change and accelerate IT value delivery to the business without flying blind

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