Using Lean CSI to enable fast-safe-reliable Change Management
David Smith President Micromation Inc. VeriSM, ITSM, ITIL, Lean, Kaizen, ISO, TCO. Author – Implementing Metrics
Listen to real-world examples of how Lean CSI is used to salvage customer relations and reduce costs by enabling fast-safe-reliable Change Management to decrease failed changes leading to outages.
Read more >
Hear voice of customer to learn what they value most; define goals, objectives, outcomes and measurements of success.
Use Kaizen methods with problem analysis to find your weakest links that matter most through root cause analysis.
Identify issues, gaps, risks and waste that cause errors, drain your resources and clog-up your work flow.
Develop a prioritized list of initiatives using Agile project management methods.
Fast-track the implementation and adoption of organizational changes using the principles and power of DevOps based team.
This session is about how to use proven Lean CSI method to deliver and optimize quality change management services to customers, identify waste and eliminate it, improve efficiency, speed of execution and the overall reliability of managing changes.
In 45 minutes we’ll cover:
What’s Lean CSI all about
How Lean CSI maximizes customer value by minimizing waste
Critical to quality measurement for change management
Value stream mapping technique
Kaizen & problem analysis technique
Agile SCRUM and DevOps technique
How to learn more
How to get started