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General Dynamics IT Channel

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  • Customer Experience Platform
    Customer Experience Platform
    General Dynamics IT Recorded: Sep 13 2017 2 mins
    General Dynamics IT’s Customer Experience Platform (CXP) is a cloud-based solution for customizing and operating scalable contact centers.
  • General Dynamics IT: 6 Steps to Implementing a Successful CX Program
    General Dynamics IT: 6 Steps to Implementing a Successful CX Program
    Tish Falco, Sr. Director, Customer Experience - General Dynamics IT Recorded: Jul 27 2017 37 mins
    As technology rapidly evolves, customers expect superior service, intuitive interactions with organizations and access to services in a way they prefer – at a time they are available and in a manner that fits their individual needs. More and more, organizations are adopting Customer Experience (CX) as a strategic initiative to better understand and deliver for their customers. Join us to learn how to successfully implement a customer experience program that will deliver an easy, effective and consistent experience for your customers and increase adoption internally.
  • A Digital Revolution in Government Customer Experience
    A Digital Revolution in Government Customer Experience
    General Dynamics IT, Genesys, Citizenship and Immigration Services, Department of Education Recorded: Jul 25 2017 63 mins
    Hear from General Dynamics IT, Genesys, Citizenship and Immigration Services and the Department of Education discuss how technology can help federal agencies improve the customer experience as well as future trends for CX technology.
  • Customer Experience Solutions Overview
    Customer Experience Solutions Overview
    General Dynamics IT Recorded: May 24 2017 2 mins
    Delivering end-to-end Customer Experience Solutions to help agencies keep up with growing citizen expectations and gain operational efficiencies.
  • General Dynamics IT: Integrating the Cloud into Your Security Program
    General Dynamics IT: Integrating the Cloud into Your Security Program
    Sallie Sweeney, Principal Cyber Solutions Architect, General Dynamics IT Recorded: Jan 19 2017 34 mins
    As more organizations migrate to the cloud, CISOs are faced with several challenges, such as: How do we securely migrate our mission-critical applications? What tools and methods are offered to secure our cloud? How will migrating to the cloud affect our overall security strategy? Learn how to effectively integrate the cloud into your security program and explore what role FedRAMP should play in your cloud security plan.
  • General Dynamics IT: Leveraging DevOps for Secure Cloud Migration
    General Dynamics IT: Leveraging DevOps for Secure Cloud Migration
    Chet Hayes, Chief Digital Strategist, General Dynamics IT Recorded: Dec 15 2016 36 mins
    As part of a cloud migration strategy organizations can apply DevOps best practices to reduce risk when moving mission-critical applications to the cloud. Learn how an integrated toolchain and security platform combined with DevOps best practices can increase your organization’s security posture while reducing risk.
  • General Dynamics IT: 5-Step Process to Secure Cloud Migration
    General Dynamics IT: 5-Step Process to Secure Cloud Migration
    Srinivas Singaraju, Chief Architect, Cloud Solutions, General Dynamics IT Recorded: Nov 17 2016 30 mins
    Cloud computing shares distributed resources at various levels (SaaS/PaaS/IaaS), and can present challenges in operating a secure environment, forcing CIO’s and agency heads to address questions about cloud migration, such as: What will be the impact on my agency’s legacy applications? What challenges do I need to overcome to be successful? What strategies will help my agency overcome those challenges? Learn how to migrate to the cloud through a 5-step process that embeds security at every stage, ensuring a successful cloud migration.
  • Immigration IT Solutions
    Immigration IT Solutions
    General Dynamics Information Technology Recorded: Sep 30 2016 2 mins
    General Dynamics Information Technology can provide end-to-end solutions and professional services for agencies that deliver immigration services. From case management to eligibility determination and security, we can assist agencies in executing their immigration services IT strategy with solutions that enhance systems, increase security and improve processes.
  • General Dynamics Health Solutions Overview
    General Dynamics Health Solutions Overview
    General Dynamics Health Solutions Recorded: Aug 22 2016 3 mins
    Today’s challenging healthcare environment demands that we find new ways to improve the quality of care, ensure efficiency and transform healthcare services. Learn how General Dynamics Health Solutions helps organizations successfully navigate this changing landscape and thrive in a new world committed to measuring outcomes and value.
  • Cloud Solutions and Services – AWS Partnership and Integration Experience
    Cloud Solutions and Services – AWS Partnership and Integration Experience
    Ken Georgi, Vice President, Healthcare Enterprise Systems, General Dynamics IT Recorded: May 18 2016 7 mins
    Based on our extensive integration experience and deep partnerships with a broad array of cloud service providers, General Dynamics IT supports customers in identifying the right solution to meet technical requirements, business functionality and budget. Whether you are moving to the cloud, already in the cloud or managing multiple clouds, we can guide your organization to the optimal solution for your unique mission and budget.

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