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Chartered Banker Institute

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  • Young Banker of the Year 2019
    Young Banker of the Year 2019
    Margot Rayner Recorded: Mar 14 2019 33 mins
    Learn more about the Institute's flagship event, the Young Banker of the Year competition. The competition aims to showcase tomorrow’s leaders in UK banking and challenges entrants to generate new ideas, drive innovation and deliver sustainable growth.

    Margot Rayner, Marketing and Events Manager, at the Chartered Banker Institute will talk through the competition process and answer any questions you may have. You will also hear from previous winners about their experience and how it has helped their careers.
  • Why does psychological safety matter in banking and what can we do about it?
    Why does psychological safety matter in banking and what can we do about it?
    Abigail Freeman, Founder, Brink, and Nicole Brigandi, Leadership Coach and Organisational Psychologist Recorded: Mar 12 2019 60 mins
    There’s a leading predictor of high-performing, healthy teams and organisations, and it’s probably not what you think. It’s helping some banks consistently outperform the market, whilst others not addressing it crash and burn.

    Called ‘psychological safety’, it’s the ability to challenge, speak up and most importantly, listen up.

    In this interactive webcast, we explore the concept of psychological safety. What is it and how do you know when it’s present in your organisation? We’ll discuss what it means for banking and how are firms using it well vs. what happens when teams don’t give it attention, and we’ll equip you with tools to start cultivating it, today, in your teams and organisations.
  • Banking Insights: Operational Resilience
    Banking Insights: Operational Resilience
    Stuart Birnie, Lewis McKenzie and Peter Jack Recorded: Mar 7 2019 51 mins
    The Bank of England, PRA and FCA jointly published a joint paper in July 2018 entitled 'Building the UK financial sector's operational resilience'. The joint paper stressed the importance of operational resilience and how it should be afforded the same priority as financial resilience. Chartered Banker Institute and PwC will be hosting a webinar where they will:

    - Provide a brief overview of the key points from the joint paper
    - Outline key trends and challenges are facing
    - Discuss several case studies to provide attendees with good practice and lessons others have learned
    - Answer any questions the audience may have

    PwC speakers will include Stuart Birnie who leads the Scottish Technology Risk and Resilience Team, Lewis McKenzie who works in the PwC Resilience Centre of Excellence and Peter Jack who works with financial services clients on managing third party risk
  • Culture and Conduct
    Culture and Conduct
    Ruth Steinholtz and Shona Matthews Recorded: Feb 25 2019 61 mins
    Culture and Conduct: The many reasons why things go wrong and what can you do about it

    For most of us, compliance might seem something that happens to us, only about interpretations of what legislation and regulation requires of us; necessary but boring – a nuisance even. But what if doing the right thing was actually good for business? What if we looked beyond the processes to the basis of ethical behaviour? Wouldn’t we care a little more about “compliance” if we thought about the outcome and not just the process? Ruth Steinholtz a leading practitioner in value-based business ethics and co-author of Ethical Business Practice and Regulation: A Behavioural and Values-based Approach to Compliance and Enforcement joins us to stimulate our thinking and personal awareness of why conduct and culture are so important and how each of us can improve the industry and benefit from it at the same time.
  • Career Development – Nudge your way to a mentor network
    Career Development – Nudge your way to a mentor network
    Darryl Howes MSc Recorded: Feb 21 2019 51 mins
    Success takes teamwork. No one can do it all on their own and interacting with new people is important. We never know who we might meet and the effect they may have on our professional life and career.

    Nurturing key relationships that can facilitate career and personal development is what all successful people do. And they build this network continually and consistently.

    How can you build a network of mentors, advisors and contacts and what’s the best way to go about doing this? Business psychologist Darryl Howes MSc will provide practical tips and advice, with insight drawn from social science and a 30-year career in financial services.

    Darryl Howes MSc
    Darryl helps professionals develop networking and career management strategies. He holds a First Class Honours undergraduate degree and a Masters in Organisational Psychology from the University of Surrey, UK. A visiting lecturer and speaker for City University, the University of Surrey Careers Service and Aston Business School, he has also worked extensively with organisations such as The Institute of Leadership and Management and The Institute of Directors. He has written for a range of publications including People Management (CIPD), Financial Management (CIMA) and the ILM publication, ‘Edge’.

    A past National Executive Committee member of The Division of Occupational Psychology of the British Psychological Society, Darryl was nominated for the 2016 CIPD/People Management Power List for Learning & Development professionals, naming the top 20 bloggers, tweeters and all-round social media powerhouses. In 2017/2018, he was selected as a Personal Mentor under Her Majesty Queen Elizabeth’s QYL initiative, one of only 60 worldwide.
  • The Ownership Effect Inquiry - Commitment or Engagement?
    The Ownership Effect Inquiry - Commitment or Engagement?
    Deb Oxley Recorded: Nov 27 2018 40 mins
    The UK must secure a stable and prosperous future for itself in the world, seizing every promising opportunity to boost economic strength. To that end, The Ownership Effect Inquiry – led by an independent panel of senior business leaders and industry experts – has gathered and examined evidence from around the country on the benefits that flow from employees owning a stake in the companies for which they work. The panel’s conclusion is clear: there is a significant dividend to be had by growing employee ownership in our economy. At the core of these findings however is the impact of employee ownership on individual employees. Through high levels of empowerment and meaningful influence, it is their additional discretional effort and commitment that is the stimulant for employee ownership delivering improved UK productivity, supporting more resilient regional economies and increasing employee engagement.

    Deb Oxley is the CEO of the Employee Ownership Association (EOA), the UKs leading voice on employee ownership, representing a sector that contributes between £30-40bn a year to UK GDP as well as a membership organisation for UK businesses of private or public sector origin, that are wholly or partially owned by their employees.
  • Professionalism and long-term value: helping banks to build mature cultures
    Professionalism and long-term value: helping banks to build mature cultures
    Stuart Woollard and Paul Kearns Recorded: Aug 29 2018 60 mins
    This webinar will use Maturity Institute research evidence from a recent ground breaking study sponsored by Hermes Investment Management to show how banking culture has a direct and measurable impact on bank value. It will identify specific aspects of banking governance and culture that link with financial performance and wider societal value outcomes. As a banking professional, this webinar will show how you can effect positive cultural change within your own team, division or business; to add value and improve risk management within your own organisation.


    Stuart Woollard is Managing Partner of OMS LLP and co-founder and Council member at the Maturity Institute (MI). Stuart is leading pioneering work using MI’s OMINDEX to show how the very best organisations are able to serve society, build effective human value systems and provide the greatest benefit for all stakeholders. With the investment community, corporations, policy makers and academia, Stuart advises on improving Total Stakeholder Value through OMINDEX’s whole system diagnosis of organisational health.

    Paul Kearns is a founder and Chair of the Maturity Institute (MI); a new, multi-disciplinary, professional development body established in 2012 to address the professional development needs of leaders and managers for a reinvigorated capitalist system focused on creating maximum societal value. He is also a Senior Partner in UK-based advisory firm, OMS LLP (Organizational Maturity Services) which developed OMINDEX for adoption by MI as its main measure of Total Stakeholder Value. Previously, Paul had a long career in human resource management with over 20 years as a consultant specialising in people management strategies; with a particular emphasis on measuring the ‘unmeasurable’ and producing clear evidence of the value of progressive management practice.
  • The Senior Managers and Certification Regime: Reflections on the first two years
    The Senior Managers and Certification Regime: Reflections on the first two years
    Robbie Sinclair & Sarah Hitchins Recorded: Jul 3 2018 59 mins
    The Senior Managers and Certification Regime (SMCR) has been in force for just over two years. Within that period, firms have experienced a number of risks and challenges, especially in relation to assessing breaches of the Code of Conduct and fitness and propriety issues.

    In this webcast, Robbie Sinclair and Sarah Hitchins, Senior Associates of Allen & Overy, will highlight some of the key risks and challenges that firms have encountered over the past two years in relation to the SMCR, as well as how these risks and challenges have been managed in practice.
  • Career Development Live Q&A
    Career Development Live Q&A
    Teresa Robertson & Colette Reilly Recorded: Jun 19 2018 58 mins
    Create a career that works for you by bringing your questions to this interactive session with two highly experienced career coaches.

    Submit your questions during the live webcast and/or prior to the Career Development Live Q&A; email comms@charteredbanker.com

    Teresa and Colette look forward to receiving and answering your questions.
  • Banks, Businesses and Brexit: Issues of trust, priorities and challenges
    Banks, Businesses and Brexit: Issues of trust, priorities and challenges
    Roger Mullin & Michelle Thomson Recorded: May 22 2018 52 mins
    The aim of this webinar is to identify key issues of trust and priorities for banking professionals in the context of Brexit and wider cultural challenges.

    It is primarily based on recent research conducted by Roger & Michelle into Brexit & Business where 236 business leaders were interviewed. It also draws upon the wider experience of the speakers in investigations of cultural issues surrounding the finance sector.

    Some aspects of the issues to be discussed will be highly topical and even controversial. For example, we will discuss the extent to which banks are trusted by business customers facing the challenge of Brexit. Participants should be willing therefore to engage in critical reflection regarding business behaviour and ethical responsibility.

    The overall intent of the webinar is not to provide definitive solutions, but to raise different perspectives on very challenging issues for the finance sector.


    Roger Mullin has worked internationally for agencies such as the World Bank, many United Nations agencies and directly with governments. He is an Honorary Professor at Stirling University Management School.

    He has addressed many audiences including a United Nations conference in Geneva. He is a former Member of Parliament, where he was a treasury spokesman and leader of a number of parliamentary campaigns relating to ethics and culture in the finance sector.

    Michelle Thomson is also a former Member of Parliament where she was a member of the Business, Energy and Industrial Strategy Select Committee, in which capacity she led the interrogation of Sir Philip Green following the collapse of BHS. After leaving parliament she was appointed Ambassador for the All Party Parliamentary Group for Fair Business Banking. She is one of only a few western politicians to have spoken to an audience of politicians and business leaders at The Great Hall of the People at Tiananmen Square, Beijing.

    Roger & Michelle are founding directors of Momentous Change.

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