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Chartered Banker Institute

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  • The Ownership Effect Inquiry - Commitment or Engagement?
    The Ownership Effect Inquiry - Commitment or Engagement?
    Deb Oxley Recorded: Nov 27 2018 40 mins
    The UK must secure a stable and prosperous future for itself in the world, seizing every promising opportunity to boost economic strength. To that end, The Ownership Effect Inquiry – led by an independent panel of senior business leaders and industry experts – has gathered and examined evidence from around the country on the benefits that flow from employees owning a stake in the companies for which they work. The panel’s conclusion is clear: there is a significant dividend to be had by growing employee ownership in our economy. At the core of these findings however is the impact of employee ownership on individual employees. Through high levels of empowerment and meaningful influence, it is their additional discretional effort and commitment that is the stimulant for employee ownership delivering improved UK productivity, supporting more resilient regional economies and increasing employee engagement.

    Deb Oxley is the CEO of the Employee Ownership Association (EOA), the UKs leading voice on employee ownership, representing a sector that contributes between £30-40bn a year to UK GDP as well as a membership organisation for UK businesses of private or public sector origin, that are wholly or partially owned by their employees.
  • Professionalism and long-term value: helping banks to build mature cultures
    Professionalism and long-term value: helping banks to build mature cultures
    Stuart Woollard and Paul Kearns Recorded: Aug 29 2018 60 mins
    This webinar will use Maturity Institute research evidence from a recent ground breaking study sponsored by Hermes Investment Management to show how banking culture has a direct and measurable impact on bank value. It will identify specific aspects of banking governance and culture that link with financial performance and wider societal value outcomes. As a banking professional, this webinar will show how you can effect positive cultural change within your own team, division or business; to add value and improve risk management within your own organisation.


    Stuart Woollard is Managing Partner of OMS LLP and co-founder and Council member at the Maturity Institute (MI). Stuart is leading pioneering work using MI’s OMINDEX to show how the very best organisations are able to serve society, build effective human value systems and provide the greatest benefit for all stakeholders. With the investment community, corporations, policy makers and academia, Stuart advises on improving Total Stakeholder Value through OMINDEX’s whole system diagnosis of organisational health.

    Paul Kearns is a founder and Chair of the Maturity Institute (MI); a new, multi-disciplinary, professional development body established in 2012 to address the professional development needs of leaders and managers for a reinvigorated capitalist system focused on creating maximum societal value. He is also a Senior Partner in UK-based advisory firm, OMS LLP (Organizational Maturity Services) which developed OMINDEX for adoption by MI as its main measure of Total Stakeholder Value. Previously, Paul had a long career in human resource management with over 20 years as a consultant specialising in people management strategies; with a particular emphasis on measuring the ‘unmeasurable’ and producing clear evidence of the value of progressive management practice.
  • The Senior Managers and Certification Regime: Reflections on the first two years
    The Senior Managers and Certification Regime: Reflections on the first two years
    Robbie Sinclair & Sarah Hitchins Recorded: Jul 3 2018 59 mins
    The Senior Managers and Certification Regime (SMCR) has been in force for just over two years. Within that period, firms have experienced a number of risks and challenges, especially in relation to assessing breaches of the Code of Conduct and fitness and propriety issues.

    In this webcast, Robbie Sinclair and Sarah Hitchins, Senior Associates of Allen & Overy, will highlight some of the key risks and challenges that firms have encountered over the past two years in relation to the SMCR, as well as how these risks and challenges have been managed in practice.
  • Career Development Live Q&A
    Career Development Live Q&A
    Teresa Robertson & Colette Reilly Recorded: Jun 19 2018 58 mins
    Create a career that works for you by bringing your questions to this interactive session with two highly experienced career coaches.

    Submit your questions during the live webcast and/or prior to the Career Development Live Q&A; email comms@charteredbanker.com

    Teresa and Colette look forward to receiving and answering your questions.
  • Banks, Businesses and Brexit: Issues of trust, priorities and challenges
    Banks, Businesses and Brexit: Issues of trust, priorities and challenges
    Roger Mullin & Michelle Thomson Recorded: May 22 2018 52 mins
    The aim of this webinar is to identify key issues of trust and priorities for banking professionals in the context of Brexit and wider cultural challenges.

    It is primarily based on recent research conducted by Roger & Michelle into Brexit & Business where 236 business leaders were interviewed. It also draws upon the wider experience of the speakers in investigations of cultural issues surrounding the finance sector.

    Some aspects of the issues to be discussed will be highly topical and even controversial. For example, we will discuss the extent to which banks are trusted by business customers facing the challenge of Brexit. Participants should be willing therefore to engage in critical reflection regarding business behaviour and ethical responsibility.

    The overall intent of the webinar is not to provide definitive solutions, but to raise different perspectives on very challenging issues for the finance sector.


    Roger Mullin has worked internationally for agencies such as the World Bank, many United Nations agencies and directly with governments. He is an Honorary Professor at Stirling University Management School.

    He has addressed many audiences including a United Nations conference in Geneva. He is a former Member of Parliament, where he was a treasury spokesman and leader of a number of parliamentary campaigns relating to ethics and culture in the finance sector.

    Michelle Thomson is also a former Member of Parliament where she was a member of the Business, Energy and Industrial Strategy Select Committee, in which capacity she led the interrogation of Sir Philip Green following the collapse of BHS. After leaving parliament she was appointed Ambassador for the All Party Parliamentary Group for Fair Business Banking. She is one of only a few western politicians to have spoken to an audience of politicians and business leaders at The Great Hall of the People at Tiananmen Square, Beijing.

    Roger & Michelle are founding directors of Momentous Change.
  • Diversity: Pay, Progression and Gender
    Diversity: Pay, Progression and Gender
    Hilary Cooper Recorded: May 2 2018 47 mins
    In this webcast Hilary Cooper from the Finance Foundation will introduce and discuss our recent survey on diversity in the workplace which covered issues surrounding pay, progression and gender.
    She will also provide some context on these issues and why ​they ​persist, and ​offer some reflections on what more might be done ​going forward to help our female membership.

    Hilary Cooper - Associate Director, The Finance Foundation
     - after a short period as a banking intern​ at the start of her career​, Hilary​ joined the civil service, working for more than 20 years as a government economist and senior policy maker, also acting as an adviser and trustee for the youth charity Theatre Is...from 2008-12.  ​After leaving to begin her freelance career she published  'Putting Customers First'  a report on retail finance regulation for Demos​ ​Finance in 2014, followed in 2016 by​ a major report for the Finance Foundation:​  “When I’m 84” Locking the door on the older old: the challenge facing Britain’s banks looking at financial exclusion in older age.
  • Coaching Tools to Empower Performance
    Coaching Tools to Empower Performance
    Gillian Jones-Williams & Ro Gorell Recorded: Apr 17 2018 59 mins
    How are your coaching skills? Do you feel you genuinely empower people to come up with ideas and improve performance or could your coaching toolbox do with a bit of brushing up?

    If you are an existing coach, this webinar will refresh your skills and introduce you to some new tools. If you are new to coaching you will find this a useful introduction to some of the skills that will help you to get the best from people.

    Gillian Jones-Williams and Ro Gorell, authors of 50 Top Tools for Coaching and How to Create a Coaching Culture will be sharing with you some key concepts and tools from their newly published 4th edition of 50 Top Tools for Coaching and answer all your questions on coaching. Gillian and Ro have over 30 years coaching experience between them and will be helping you to develop a coaching mindset.
  • Real Integrity: Promoting integrity in organisations
    Real Integrity: Promoting integrity in organisations
    Dr Jim Baxter Recorded: Mar 15 2018 64 mins
    In this webcast, Dr Jim Baxter from the Inter-Disciplinary Ethics Applied (IDEA) Centre at the University of Leeds discusses how organisations can build a culture of integrity. In the first part of the presentation, Jim will address what it means to have integrity, both for an individual and for an organisation. From here, Jim will go on to consider some barriers to the successful promotion of integrity, and finally will discuss a number of ways in which employees can contribute to an ethical culture within their own organisation. The webcast will draw on insights from academic ethics, and also on a substantial piece of research, involving 92 interviews in 15 different UK organisations, which Jim carried out in 2012. The webcast will be interactive and practically focused, concentrating on methods which participants can use in their own organisation.

    Dr Jim Baxter is an academic consultant working at the Inter-Disciplinary Ethics Applied (IDEA) Centre at the University of Leeds. Jim manages the IDEA Centre’s training, consultancy and applied research portfolio, providing ethical review and consultancy services, training and continuing professional development, as well as applied research, to a wide range of organisations including professional bodies, public bodies and private sector businesses. He recently completed his PhD on the moral responsibility of psychopaths.

    Jim is the main researcher and author of the report Real Integrity: Practical solutions for organisations seeking to promote and encourage integrity.
  • Ouch! Is our customer experience that bad?
    Ouch! Is our customer experience that bad?
    Paul Hague Recorded: Feb 28 2018 50 mins
    Producing a customer experience isn’t hard. It is extremely easy. However, most customer experiences we are subjected to are either unmemorable or dreadful. We remember the terrible experiences. Fortunately we also remember excellent customer experiences. The problem is that the good ones are few and far between; at least they are amongst large organisations. Small companies think nothing of going the extra mile for their customers. They know they have to in order to win their loyalty. Large companies find this more difficult. They are scared of empowerment in case their staff does something untoward.

    In this webcast Paul Hague will offer a model for delivering excellent customer experience. He will share the 6 pillars that are essential in a company dedicated to customer experience and provide tips on how you can achieve excellence in your organisation.

    Paul founded B2B International Ltd in 1998 alongside Nick Hague. Over 20 years the company has carried out more b2b research studies, in more languages, in more markets, than any other b2b firm. It has an unrivaled understanding of the questions to ask, the people to talk to, and the decisions that need to be taken to enable their clients to deliver excellent customer experience. Later this year Paul and Nick will see the publication of B2B Customer Experience: A practical guide to delivering exceptional CX (publisher Kogan Page).
  • How to lead and coach your team to create superior value for all stakeholders
    How to lead and coach your team to create superior value for all stakeholders
    Professor Peter Hawkins Recorded: Feb 7 2018 59 mins
    In this webinar Professor Peter Hawkins, will show how in today’s world of hyper-change and hyper-connectivity, it is essential to have highly effective leadership teams, that function at more than the sum of their parts, and that take collective responsibility for both leading the business and connecting with stakeholders.

    He will introduce the five disciplines model of highly effective teams, and the steps on the journey from being a team manager, to a team leader, then a team orchestrator and then a team coach. He will show how both models have been applied internationally in many successful global firms including those in the Finance Sector.

    Professor Peter Hawkins

    Peter Hawkins is Professor of Leadership at Henley Business School and Founder and Chairman of Renewal Associates. He is a leading consultant, writer and researcher in leadership and leadership development and an international thought leader in executive teams, and systemic team coaching. He has just led a major global research project on Tomorrow’s Leadership and the Necessary Revolution in Today’s Leadership Development.

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