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Government Executive

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  • Reskilling, Automating and Hiring the Future Federal Workforce Livestream
    Reskilling, Automating and Hiring the Future Federal Workforce Livestream
    Government Executive | Underwritten by: Grant Thornton Recorded: Dec 6 2018 139 mins
    Register Now!
  • Future Feds: Finding and Hiring the Right Workforce to Innovate Government
    Future Feds: Finding and Hiring the Right Workforce to Innovate Government
    Government Executive | Underwritten by: Monster Recorded: Oct 10 2018 45 mins
    Register Now!
  • Beyond the Great Society
    Beyond the Great Society
    Government Executive + Nextgov | Underwritten by: Mathematica Recorded: Oct 2 2018 189 mins
    Register Now!
  • GovExecLIVE: The Administration's Management Agenda
    GovExecLIVE: The Administration's Management Agenda
    Presented by: Government Executive | Underwritten by: Grant Thornton Recorded: Jun 6 2018 135 mins
    Register Now!
  • Digital Citizen Summit
    Digital Citizen Summit
    Presented by: Government Executive | Underwritten by: Adobe Recorded: Jan 31 2018 173 mins
    Click "Attend" to confirm your registration.
  • Customer Experience Summit 2017: Building a Citizen-Centric Government
    Customer Experience Summit 2017: Building a Citizen-Centric Government
    Government Executive | Nextgov Recorded: Mar 9 2017 205 mins
    In the private sector, customer satisfaction is a hallmark and requisite for business success. Meanwhile the federal government, despite having the largest customer base in the country serving millions of American citizens everyday, had traditionally focused its efforts on ensuring the mission success rather than customer satisfaction. A majority of citizens are dissatisfied with how well the government works, frequently citing a lack of trust between the government and public, difficulty in seeking relevant services or information from federal agencies delivered on their own terms and a slew of other complaints that could be addressed through improved customer service. How can the government influence customer-focused change within their organizations and boost citizen satisfaction in the services they provide while continuing to meet mission needs.

    At Government Executive and Nextgov's 2017 Customer Experience Summit, we'll explore the strategies and success stories behind citizen-centric government. Through case studies and conversations with those in government and industry, we'll learn why focusing on what matters to citizens can make your agency more efficient, effective and prepared to achieve mission success.
  • Digital Citizen Summit Livestream
    Digital Citizen Summit Livestream
    Government Executive | Underwritten by: Accenture Recorded: Nov 30 2016 218 mins
    Technology is changing the way government interacts with the citizens it serves, offering new tools, techniques, and frameworks. We'll explore these changing dynamics and take a look at the case studies from agencies and teams who have transformed the way their services are designed, delivered and perceived, all with an eye towards championing their customers - the citizens and people who use their services.

    Join Government Executive on November 30 and tune in to hear panels discuss:
    - Where UX is winning government
    - Government: Engaging the citizen
    - Digital government in america and abroad
  • Customer Experience Summit 2016 Livestream: Living in the Age of the Customer
    Customer Experience Summit 2016 Livestream: Living in the Age of the Customer
    Presented by: Government Executive | Nextgov Recorded: Sep 20 2016 213 mins
    We live in a customer-centric world in which business decisions, products to develop and services to provide are all driven by consumers, citizens and customers. Every day brings with it new examples of innovative ways industry retains and attracts new customers and improves the overall experience for those it serves.

    The coming months will be critical for continuing the momentum developed in improving federal customer service under the Obama administration. While much has been achieved, the experience of federal customers remains woefully behind those found in industries such as retail, hospitality, tourism and the financial sector. Those industries have learned that today's reliance upon technology, social mobility and connectivity has moved us into the age of the customer. Can the government tag along?
  • Customer Experience Summit 2016 Livestream: The Road Ahead
    Customer Experience Summit 2016 Livestream: The Road Ahead
    Presented by: Government Executive | Nextgov Recorded: Jun 7 2016 220 mins
    Improving customer experience across the federal government continues to be a priority for the Obama administration. While the road to success is full of challenges, agencies are starting to plan and deliver mission services by putting customers and citizens at the forefront of their decision-making.

    Customer service champions are helping to deliver better services through the intelligent use of technology and improved management and governance, and agencies are beginning to map their many interactions with citizens to provide an improved customer service for the American public.

    This continued emphasis on customer experience has the potential to transform the way people interact with government in myriad ways, from paying taxes and receiving benefits to simply navigating its many services. But developing customer-focused strategies is still a major challenge for most agencies accustomed to the bureaucracy of government, and it needs to remain an emphasis for progress to continue through to the next presidential administration.
  • Getting Ready for Retirement
    Getting Ready for Retirement
    Presented by: Government Executive | Underwritten by: FLTC Recorded: May 12 2016 61 mins
    More and more federal employees are making the transition to life after government. Regardless of where you are in your career, it pays to plan carefully for this life-changing event. Join us for a discussion of benefits available to federal retirees, pitfalls to avoid and key tips for making the most of your retirement.

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