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Government Executive

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  • Customer Experience Summit 2016 Livestream: Living in the Age of the Customer Customer Experience Summit 2016 Livestream: Living in the Age of the Customer Presented by: Government Executive | Nextgov Recorded: Sep 20 2016 213 mins
    We live in a customer-centric world in which business decisions, products to develop and services to provide are all driven by consumers, citizens and customers. Every day brings with it new examples of innovative ways industry retains and attracts new customers and improves the overall experience for those it serves.

    The coming months will be critical for continuing the momentum developed in improving federal customer service under the Obama administration. While much has been achieved, the experience of federal customers remains woefully behind those found in industries such as retail, hospitality, tourism and the financial sector. Those industries have learned that today's reliance upon technology, social mobility and connectivity has moved us into the age of the customer. Can the government tag along?
  • Customer Experience Summit 2016 Livestream: The Road Ahead Customer Experience Summit 2016 Livestream: The Road Ahead Presented by: Government Executive | Nextgov Recorded: Jun 7 2016 220 mins
    Improving customer experience across the federal government continues to be a priority for the Obama administration. While the road to success is full of challenges, agencies are starting to plan and deliver mission services by putting customers and citizens at the forefront of their decision-making.

    Customer service champions are helping to deliver better services through the intelligent use of technology and improved management and governance, and agencies are beginning to map their many interactions with citizens to provide an improved customer service for the American public.

    This continued emphasis on customer experience has the potential to transform the way people interact with government in myriad ways, from paying taxes and receiving benefits to simply navigating its many services. But developing customer-focused strategies is still a major challenge for most agencies accustomed to the bureaucracy of government, and it needs to remain an emphasis for progress to continue through to the next presidential administration.
  • Getting Ready for Retirement Getting Ready for Retirement Presented by: Government Executive | Underwritten by: FLTC Recorded: May 12 2016 61 mins
    More and more federal employees are making the transition to life after government. Regardless of where you are in your career, it pays to plan carefully for this life-changing event. Join us for a discussion of benefits available to federal retirees, pitfalls to avoid and key tips for making the most of your retirement.
  • Building the Next-Generation Federal Workforce Building the Next-Generation Federal Workforce Presented by: Government Executive | Underwritten by: Cornerstone OnDemand Recorded: Oct 15 2015 62 mins
    Hiring and employee engagement strategies today will shape the federal workforce of tomorrow, and those policies are beginning to modernize.

    The government’s newly-announced “REDI” (recruitment, engagement, diversity and inclusion) roadmap aims to reshape agency hiring and engagement efforts, and the administration’s top-down push includes an emphasis on agencies using digital tools to refine recruiting efforts and targeting next-generation talent to fill gaps amid significant turnover.

    Management, engagement and retention strategies must change for agencies to capitalize on both the skill-set and experience of existing federal employees and an influx of new talent from the millennial ranks.

    Join Government Executive for this viewcast as our panelists will discuss:

    How the government is planning to reshape hiring and employee engagement efforts through the “REDI” (recruitment, engagement, diversity and inclusion) roadmap

    How digital tools are refining recruiting efforts across government

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