In this lively webinar we are pleased to welcome Claire Agutter of ITSM Zone and Jayne Groll from the DevOps institute to talk about Agile Service Delivery and answer the following questions:
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1. Why are ITSM organizations looking to be more agile?
2. What does it mean for existing frameworks like ITIL?
3. What are organizations adopting? (agile ITSM, DevOps)
4. What is the role of tools and techniques such as process hacking to achieving agile service delivery?
5. What are the business benefits and value?
The webinar will cover topics that bridge Delivery Agility and Business Agility in The Agility Series.
About our presenters:
Claire Agutter is the lead tutor for ITSM Zone (www.itsm.zone), providers of high quality, accredited online training for IT professionals. Claire uses her background in service management operations and consultancy to blend old and new best practice to give organizations the toolkit they need to deliver business value. From ITIL to DevOps, OBASHI and Agile Service Management, Claire believes in sharing knowledge and experience between organizations, and hosts the popular ITSM Crowd hangouts that provide practical advice to professionals around the world.
Jayne Groll is a Board Member of the DevOps Institute (DOI). She is also President of ITSM Academy. Jayne carries many IT credentials including ITIL Expert™, Certified ScrumMaster, Certified Agile Service Manager, DevOps Foundation and is a Certified Process Design Engineer (CPDE)™ . Her IT management career spans over 25 years roles across a wide range of industries. Jayne is very active in the ITSM, Agile and DevOps communities and is the author of the Agile Service Management Guide. She is a frequent presenter at local, national and virtual events.