Specially Selected Webcasts for CX and Marketing Professionals
Designed to help customer experience and marketing professionals create the perfect customer love story. This channel hosts webcasts which discuss best practices for understanding the voice of the customer, mapping customer journeys and personalizing the customer experience.
Celebrate CX Day with us, and learn how you can be the CX change agent within your organization. Which CX persona are you? Join us for this webinar, in which we will present the different CX personas. Gain insight into the characteristics, working demeanor and CX perspective of each. Take our quiz to find out which CX persona you are, and to understand those areas where you can help to lead and support the CX program within your organization.
Understanding where your organization is positioned in the customer experience (CX) maturity model is critical to designing the best strategy for improvement, and the first step you must take towards optimizing your organization’s overall CX program. Join this webinar to gain an understanding of the different modes and phases that comprise the CX maturity model, reasonable expectations for stakeholders in each stage of the program, how the program should be managed and what outcomes you can anticipate.
In the final webinar in our series, we’ll tackle Return on Investment. Join us to gain an understanding of the many forms of ROI one might identify within a Customer Experience strategy, and to understand which first step your organization should take to best illustrate your program’s ROI.
As your Customer Experience strategy proceeds, it’s important you don’t neglect a vital part of the equation: Often acting as the faces of your organization, your employees will inevitably have a considerable impact on the experience your customers have. Join us for the eighth webinar in our series and learn how to ensure employees are not only engaged with, but actively promoting, the customer-centric culture you’ve established within your organization.
You’ve effectively established a customer-centric culture within your organization, and everyone is working towards the same goal of improving the Customer Experience. But where is the best place to start? Join the sixth webinar in our series, as we weigh the pros and cons of focusing your Customer Experience strategy towards improving bad customer experiences, versus creating good ones.
Once you have a Customer Experience strategy in place, it’s time to ensure your organization is aligned firmly behind it. Join the fifth webinar in our series, and observe the best practices you can deploy to cultivate a customer-centric culture, thus ensuring all personnel are working to achieve the same Customer Experience goals.
Join us for the third webinar in our series, and learn how you can use customer insights to effectively execute your Customer Experience strategy. We’ll discuss best practices on Customer Experience strategy foundations, looking at the many building blocks one might include, and providing you with a reliable evaluation framework for understanding which blocks will best serve your organization.
What customer insights would help you improve their experience? If you’re in Marketing, you want to know how your brand is perceived, and if you’re a front-line employee, you want to know how the customer thinks you’ve performed in each of your transactions. What’s preventing you from knowing? Multiple blind spots exist between a business and its customers, which means you won’t always know (or properly interpret) what they’ve been saying. Join us for this second webinar in our series, and learn how you can identify which blind spots have been constricting your organization’s Customer Experience strategy.
Happy customers tend to be loyal customers, rewarding companies with their continued business. And when they fall in love with you, they become brand advocates. At NICE, we believe love is kindled with listening, blossoms with understanding, and thrives with care. We’re delighted to introduce our webinar series, which will demonstrate how you can grow customer love stories in your organization. Register for this webinar today, and learn how we can help make your customers fall in love with you.