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PagerDuty

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  • Introduction to Being an Incident Responder
    Introduction to Being an Incident Responder Eric Sigler - Head of DevOps @ PagerDuty Recorded: Sep 28 2017 30 mins
    Best practices to succeed during major incident response

    What do you do when the unexpected happens and causes customer-impacting downtime? It’s of the utmost importance that you are prepared and can get our systems back into full working order as quickly as possible. It’s crucial to have a well-defined strategy to come together as a team, work the problem, and get to a solution quickly.

    Drawing from the experiences of thousands of operationally mature teams, this incident responder training will help you gain the understanding required to help support your team’s success when mitigating customer-impacting issues.

    Join us to learn:
    •What is incident response?
    •The roles involved in incident response
    •How to incorporate learnings from previous incident responses
    •Skills for success
  • The Definitive Incident Resolution Lifecycle for Modern Ops
    The Definitive Incident Resolution Lifecycle for Modern Ops Dave Cliffe, Group Product Manager, PagerDuty & Sean Higgins, Product Manager, PagerDuty Recorded: Sep 20 2017 39 mins
    The stakes of managing complex infrastructure continue to increase alongside the ever-increasing costs of outages. And while many IT Operations teams are investing in monitoring and ITSM tools to detect issues, they are often forced to react to high volumes of event data without context and without any consistent, well-defined processes. This leads to costly operational inefficiencies, employee burnout, and extended customer downtime. In this webinar, you'll learn how to:

    •Optimize your ITSM toolsets by integrating people, data, and processes
    •Maximize cross-functional transparency and consistency
    •Prioritize incidents with well-defined rules
    •Automated troubleshooting and remediation
    •Improve problem management with postmortems and continuous learning across your team
  • Introduction to Being an Incident Commander
    Introduction to Being an Incident Commander Eric Sigler - Head of DevOps @ PagerDuty Recorded: Jul 25 2017 45 mins
    During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution — and that’s done best with an Incident Commander driving coordination.

    An Incident Commander is tasked with being the decision maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.

    Join us to learn:
    •What is an Incident Commander?
    •The role and responsibilities of an Incident Commander
    •Incident call procedures and terminology
    •Incident commander skills for success
  • Introduction to Being an Incident Commander
    Introduction to Being an Incident Commander Eric Sigler - Head of DevOps @ PagerDuty Recorded: Jul 12 2017 40 mins
    During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution — and that’s done best with an Incident Commander driving coordination.

    An Incident Commander is tasked with being the decision maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.

    Join us to learn:
    •What is an Incident Commander?
    •The role and responsibilities of an Incident Commander
    •Incident call procedures and terminology
    •Incident commander skills for success
  • Better incident Management with ChatOps
    Better incident Management with ChatOps Sidd Singh (Senior Product Manager) Recorded: Jun 27 2017 27 mins
    ChatOps — conversation-driven development -— is changing the way development and operations teams work, helping increase productivity by an average of 32% and team transparency by 80.4%. By bringing your tools into your conversations, you can automate tasks, develop, and fix issues more effectively by learning and working in a single environment.

    Join us as we share use cases and examples of how to leverage ChatOps for better collaboration with more flexibility and speed than ever before. We share and demo our ChatOps extensions to popular chat tools, including HipChat, Slack, Flowdock, Cisco Spark, and more!

    You’ll discover how to:
    - Streamline ChatOps incident management
    - Leverage message buttons to increase speed during response
    - Easily fix issues in context without toggling between tools
    - Automate ops-related tasks with bots and slash commands
    - Enforce user permissions and analytics
  • What’s New With PagerDuty
    What’s New With PagerDuty Dave Cliffe (Group Product Manager), Sidd Singh (Sr. Product Manager), Ashish Jotwani (Product Manager) Recorded: Jun 26 2017 60 mins
    Learn more about PagerDuty’s newest innovations that enable you to deliver better software and customer experiences.

    In this webinar, we demonstrate the following capabilities:

    - Alert Filtering & Search — Filter, sort, and search for specific alerts using normalized fields such as severity, summary text strings, services, source, component, etc. Minimize cognitive load as you investigate your alerts.
    - New Atlassian Integrations — Create JIRA tickets via PagerDuty incidents with the new JIRA Software integration and eliminate tool toggling when resolving incidents with our best-in-class HipChat extension.
    - Custom Incident Actions — Leverage rich in-app extensibility to create custom actions that are directly accessible within PagerDuty incidents.
    Major Incident Sync to ITSM Tools — Seamlessly integrate with any ticketing system, have full control over what PagerDuty information syncs with your tools, and classify incidents using your organization’s priority scheme.
    - Post-mortems — Get better at resolving and preventing incidents by streamlining the post-mortem process with automated timeline creation, collaborative editing, actionable insights, and more.
  • Reach On-Call Teams Faster With Live Call Routing
    Reach On-Call Teams Faster With Live Call Routing Tyler Wells, Customer Support & Success Manager, PagerDuty Recorded: Mar 6 2017 30 mins
    Prevent incidents from becoming business-impacting by notifying the on-call team immediately. With Live Call Routing, anyone can reach your on-call teams in real-time to report incidents simply by calling a phone number. Teams can ensure incidents are received and resolved faster.

    Join us as we showcase configuration and real product examples of how PagerDuty’s Live Call Routing capability is enabling improved visibility and response times for customers.

    Discover how Live Call Routing provides:
    - Automatic call forwarding via schedules and escalations
    - Triggered incidents with just a phone call
    - Phone tree to reach specific teams
    - Global numbers
  • Full-Stack Anomaly Detection and Response Orchestration
    Full-Stack Anomaly Detection and Response Orchestration David Cooper, Product Manager, PagerDuty Recorded: Mar 6 2017 28 mins
    Microservices architectures have unleashed unprecedented amounts of application data on organizations. More often than not, there’s no way to correlate data coming from siloed tools looking at only a single part of critical apps or infrastructure, making it difficult to understand the overall health of the digital business, diagnose the root cause when service disruptions occur, and coordinate a response in real-time.

    With PagerDuty’s Operations Command Console, you can visualize the health of applications, services, and infrastructure while managing incident response workflows all in one place to easily mobilize, coordinate, and orchestrate both technical and business response to incidents.

    Discover how the Operations Command Console provides:
    - A single view for full-stack event intelligence and response workflows
    - Interactive and customizable applications for actionable insights
    - Shared context between infrastructure, service health, incidents, and response
    - Pattern and anomaly detection across all your data sources
  • Oracle Delivers Better Customer Experience With PagerDuty’s Operations Command C
    Oracle Delivers Better Customer Experience With PagerDuty’s Operations Command C Nestor Camacho, Manager Network Operations Center at Oracle + Ophir Ronen, Product Director, Event Management at Pag Recorded: Jan 26 2017 41 mins
    Learn how Oracle is using PagerDuty to visualize every dimension of the customer experience and create unified views of application performance, infrastructure health, and incident response to deliver better software.

    Discover how Oracle is using PagerDuty and the newly released Operations Command Console to:
    - Respond to incidents in real-time
    - Accelerate Mean Time To Identification (MTTI)
    - Support better postmortems
    - Get full-stack visibility into the health of their applications, services, and infrastructure

    This webinar showcases real product examples of how the Operations Command Console from PagerDuty is enabling Oracle to deliver better software.
  • Streamline Critical Communications With Stakeholder Engagement
    Streamline Critical Communications With Stakeholder Engagement Jeremy Bourque, Product Manager at PagerDuty Recorded: Jan 26 2017 35 mins
    When a major incident occurs, its impact is felt across the organization. While the technical response is underway, stakeholders from all areas of the business — including public relations, support, legal, executives, and more — must all be engaged and kept informed so they can immediately respond and minimize the overall business impact.

    With Stakeholder Engagement, you can streamline the process of identifying and notifying key business stakeholders and maintaining communication during a major IT incident.

    Discover how Stakeholder Engagement provides:
    - A single source of truth for critical, real-time updates
    - Improved alignment between IT and the business during incidents
    - Automation of communication tasks
    - Streamlined post-mortems
    - New licensing to support business user needs

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