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  • Don't Be a Bystander, Be an Incident Commander
    Don't Be a Bystander, Be an Incident Commander Rachael Byrne, Data Enablement, PagerDuty Recorded: Oct 1 2018 17 mins
    Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. Whether or not a company has a formal process that includes an Incident Commander, most companies believe that your most senior engineer is best suited to lead an incident response. Rachael challenges this assumption.

    Rachael has learned first hand that successful Incident Commanders do not need to be highly technical, let alone senior, to effectively lead a coordinated response to a major incident. Comfort with a structured process and soft skills such as communication are actually more important than technical knowledge for an effective Incident Commander.

    All organizations need to maximize the number of people able to lead a major incident response to avoid burn-out of their most senior technical leaders and increase overall availability of their service. In this webinar, you’ll how to develop an inclusive incident response process that welcomes more Incident Commanders without compromising response effectiveness that they can immediately apply at their own organizations.
  • Best Practices in Driving DevOps Transformation
    Best Practices in Driving DevOps Transformation Paul Rechsteiner, Principal Product Manager, Incident Response Recorded: Jul 17 2018 21 mins
    The benefits of DevOps transformation are significant and well-understood, with over 70% of organizations having already implemented or planning to implement DevOps within the next 12 months according to Forrester. But it’s not a change that happens overnight. After empowering tens of thousands of operations teams to effectively manage their services in production, we’ve distilled what we’ve learned from them into a few best practices that have been foundational to driving change and transforming to be more agile.

    In this session, we’ll go over a few topics:

    - Common operational challenges across the organizational spectrum
    - The top best practices that organizations use to empower distributed teams
    - How to enable both central and distributed teams to gain comprehensive visibility, take action on issues fast, and be more productive
    - A couple of case studies of real organizations who have achieved successes in the journey toward DevOps transformation, and how they’re getting there
  • What's the Future of DevOps?
    What's the Future of DevOps? Tori Wieldt, New Relic, Tony Hansmann, Pivotal, Matt Stratton, PagerDuty, and Vera Chen, PagerDuty Recorded: Jul 10 2018 40 mins
    The adoption of DevOps fundamentals has changed the game of software delivery. And DevOps has come a long way from being a methodology that was considered, “for startups only” to what it is today—a culture and people first approach to engineering that enables teams to deploy faster, eliminate silos, and iteratively improve no matter your size. Do it right, and your team stands to release much faster, predictively, and safely, while mitigating unplanned work and making it easier to get ahead of customer experience.

    Join us as we discuss the future of DevOps with leaders from Pivotal, New Relic, and PagerDuty. We’ll look back at where DevOps has been, what it’s brought to the table, and where it’s going.

    • What are the biggest challenges organizations face when cultivating DevOps adoption?
    • What key fundamentals of DevOps are here to stay?
    • Can DevOps best practices and fundamentals be adopted beyond the engineering team?
    • Is it time for the enterprise to finally embrace DevOps?
    • What’s the next big thing for DevOps?

    Speakers
    Tori Wieldt, Developer Advocate, New Relic
    Tony Hansmann, Field CTO, Pivotal
    Matt Stratton, DevOps Evangelist, PagerDuty
    Vera Chen, Technical Marketing Manager, PagerDuty
  • Improving Your Employee Retention With Real-Time Ops Data
    Improving Your Employee Retention With Real-Time Ops Data Ophir Ronen, PagerDuty, Stephen O’Grady, RedMonk, and Mary Moore-Simmons, SendGrid Recorded: Jul 3 2018 32 mins
    Employee attrition is a challenge that every organization, regardless of industry, faces. People change jobs and move companies for many different reasons. This got us thinking—is on-call health a factor that can significantly affect employee attrition rates? If the health factors of on-call pain are bad enough, could it cause your employees to leave your company prematurely?

    Join us for our upcoming webinar, where we’ll address these questions and share results from a global survey of IT managers and practitioners on employee attrition.

    We’ll also show you how to tackle employee dissatisfaction with real-time operations health data so you can effectively build and retain teams responsible for your digital transformation. You’ll gain insight into the most impactful operations health indicators as they relate to average employee tenure length across your organization, including:

    • Notifications that interrupt work and life.
    • Notifications that wake up responders at night.
    • Notifications that interrupt weekends.
    • Notifications that interrupt consecutive weekend days.
  • Selecting the Right Data Science Approach for Your Operations
    Selecting the Right Data Science Approach for Your Operations Lilia Gutnik, Product Manager, PagerDuty Recorded: May 16 2018 16 mins
    Organizations want to modernize their IT Operations with the promise of data science and machine learning. The potential results from harnessing data is awesome: automate repetitive tasks, focus on innovation instead of maintenance, and profit from actionable insights that grows the business.

    However,  many teams struggle with the challenge of applying data science to their operations in a way that is suited to their business, their resources, and their goals.

    In this webinar, we’ll answer key questions such as:

    • Which operations challenges can be improved with Data Science?
    • How can data science help your business?
    • How do you evaluate what data science is right for you?
  • 52% of Companies Sacrifice Cybersecurity for Speed
    52% of Companies Sacrifice Cybersecurity for Speed Pete Cheslock, Head of Ops, Threat Stack and Franklin Mosley, Senior Application Security Engineer, PagerDuty Recorded: Apr 24 2018 47 mins
    A recent Threat Stack survey finds that over 50% of companies admit to cutting back on security measures to meet a business deadline or objective. As long as companies are willing to sacrifice security at the altar of speed, the long-held dream of marrying DevOps and security simply won’t come true.
     
    Join this webinar to hear Pete Cheslock, Threat Stack head of Ops, and Franklin Mosley, PagerDuty Senior Application Security Engineer discuss the current status, gaps, and obstacles of DevSecOps. Here are just a few of the survey findings:

    • 68% of companies say that their CEO demands DevOps and security teams not do anything that slows the business down
    • 57% percent of companies say their operations team pushes back on security best practices
    • 44% of developers are not trained to code securely
  • Organizing and Optimizing ITSM Toolsets
    Organizing and Optimizing ITSM Toolsets Manish Kalra, Director of Product Marketing, PagerDuty Recorded: Nov 22 2017 29 mins
    Service Management (ITSM) is an approach for designing, delivering, managing and improving the way IT is used within an organization. To make that approach a reality, a core requirement is having the right strategic toolset for your unique organizational needs.

    But are the right tools to choose to help you deliver optimal services and keep your application and critical infrastructure available? How do you organize all the information these tools are feeding your organization everyday?

    Join PagerDuty as they take you through what it takes to:

    ●Consolidate multiple ITSM services into one hub
    ●Support a 2-speed IT infrastructure and multiple ITSM processes within a single organization
    ●Evaluate integrations and flexibility of potential toolsets
  • DevOps at Scale: Using AWS & PagerDuty to Improve Growth & Incident Resolution
    DevOps at Scale: Using AWS & PagerDuty to Improve Growth & Incident Resolution Thomas Robinson, Solutions Architect, AWS & Eric Sigler, Head of DevOps, PagerDuty; Christopher Hoey, SRE, Datadog Recorded: Oct 19 2017 39 mins
    Meeting the demands of everchanging IT management and security requirements means evolving both how you respond to and resolve incidents. It’s critical for organizations to adopt a scalable DevOps solution that integrates with their current monitoring systems to enable collaboration across development and operations teams, reducing the mean time to resolution.

    PagerDuty works with AWS services like Amazon CloudWatch, to provide rapid incident response with rich, contextual details that allow you to analyze trends and monitor the performance of your applications and AWS environment.
  • Introduction to Being an Incident Responder
    Introduction to Being an Incident Responder Eric Sigler - Head of DevOps @ PagerDuty Recorded: Sep 28 2017 30 mins
    Best practices to succeed during major incident response

    What do you do when the unexpected happens and causes customer-impacting downtime? It’s of the utmost importance that you are prepared and can get our systems back into full working order as quickly as possible. It’s crucial to have a well-defined strategy to come together as a team, work the problem, and get to a solution quickly.

    Drawing from the experiences of thousands of operationally mature teams, this incident responder training will help you gain the understanding required to help support your team’s success when mitigating customer-impacting issues.

    Join us to learn:
    •What is incident response?
    •The roles involved in incident response
    •How to incorporate learnings from previous incident responses
    •Skills for success
  • The Definitive Incident Resolution Lifecycle for Modern Ops
    The Definitive Incident Resolution Lifecycle for Modern Ops Dave Cliffe, Group Product Manager, PagerDuty & Sean Higgins, Product Manager, PagerDuty Recorded: Sep 20 2017 39 mins
    The stakes of managing complex infrastructure continue to increase alongside the ever-increasing costs of outages. And while many IT Operations teams are investing in monitoring and ITSM tools to detect issues, they are often forced to react to high volumes of event data without context and without any consistent, well-defined processes. This leads to costly operational inefficiencies, employee burnout, and extended customer downtime. In this webinar, you'll learn how to:

    •Optimize your ITSM toolsets by integrating people, data, and processes
    •Maximize cross-functional transparency and consistency
    •Prioritize incidents with well-defined rules
    •Automated troubleshooting and remediation
    •Improve problem management with postmortems and continuous learning across your team

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