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  • Definitive Incident Resolution Lifecycle for Modern Ops
    Definitive Incident Resolution Lifecycle for Modern Ops Dave Cliffe, Group Product Manager & Sean Higgins, Product Manager Recorded: Jun 23 2017 39 mins
    The stakes of managing complex infrastructure continue to increase alongside the ever-increasing costs of outages. And while many IT Operations teams are investing in monitoring and ITSM tools to detect issues, they are often forced to react to high volumes of event data without context and without any consistent, well-defined processes. This leads to costly operational inefficiencies, employee burnout, and extended customer downtime.

    Join us as we share newly PagerDuty product capabilities specifically designed for modern IT Operations teams. These capabilities take the chaos out of the incident resolution lifecycle — from assess, to resolve, to learn. Learn from the collective wisdom of thousands of the best IT operations teams how to make the unpredictable predictable, so you can spend more time on innovation.

    You’ll discover how to:

    •Optimize your ITSM toolsets by integrating people, data, and processes
    •Maximize cross-functional transparency and consistency
    •Prioritize incidents with well-defined rules
    •Automate troubleshooting and remediation
    •Ensure continuous learning and improvements across your team
  • Reach On-Call Teams Faster With Live Call Routing
    Reach On-Call Teams Faster With Live Call Routing Tyler Wells, Customer Support & Success Manager, PagerDuty Recorded: Mar 6 2017 30 mins
    Prevent incidents from becoming business-impacting by notifying the on-call team immediately. With Live Call Routing, anyone can reach your on-call teams in real-time to report incidents simply by calling a phone number. Teams can ensure incidents are received and resolved faster.

    Join us as we showcase configuration and real product examples of how PagerDuty’s Live Call Routing capability is enabling improved visibility and response times for customers.

    Discover how Live Call Routing provides:
    - Automatic call forwarding via schedules and escalations
    - Triggered incidents with just a phone call
    - Phone tree to reach specific teams
    - Global numbers
  • Full-Stack Anomaly Detection and Response Orchestration
    Full-Stack Anomaly Detection and Response Orchestration David Cooper, Product Manager, PagerDuty Recorded: Mar 6 2017 28 mins
    Microservices architectures have unleashed unprecedented amounts of application data on organizations. More often than not, there’s no way to correlate data coming from siloed tools looking at only a single part of critical apps or infrastructure, making it difficult to understand the overall health of the digital business, diagnose the root cause when service disruptions occur, and coordinate a response in real-time.

    With PagerDuty’s Operations Command Console, you can visualize the health of applications, services, and infrastructure while managing incident response workflows all in one place to easily mobilize, coordinate, and orchestrate both technical and business response to incidents.

    Discover how the Operations Command Console provides:
    - A single view for full-stack event intelligence and response workflows
    - Interactive and customizable applications for actionable insights
    - Shared context between infrastructure, service health, incidents, and response
    - Pattern and anomaly detection across all your data sources
  • Oracle Delivers Better Customer Experience With PagerDuty’s Operations Command C
    Oracle Delivers Better Customer Experience With PagerDuty’s Operations Command C Nestor Camacho, Manager Network Operations Center at Oracle + Ophir Ronen, Product Director, Event Management at Pag Recorded: Jan 26 2017 41 mins
    Learn how Oracle is using PagerDuty to visualize every dimension of the customer experience and create unified views of application performance, infrastructure health, and incident response to deliver better software.

    Discover how Oracle is using PagerDuty and the newly released Operations Command Console to:
    - Respond to incidents in real-time
    - Accelerate Mean Time To Identification (MTTI)
    - Support better postmortems
    - Get full-stack visibility into the health of their applications, services, and infrastructure

    This webinar showcases real product examples of how the Operations Command Console from PagerDuty is enabling Oracle to deliver better software.
  • Streamline Critical Communications With Stakeholder Engagement
    Streamline Critical Communications With Stakeholder Engagement Jeremy Bourque, Product Manager at PagerDuty Recorded: Jan 26 2017 35 mins
    When a major incident occurs, its impact is felt across the organization. While the technical response is underway, stakeholders from all areas of the business — including public relations, support, legal, executives, and more — must all be engaged and kept informed so they can immediately respond and minimize the overall business impact.

    With Stakeholder Engagement, you can streamline the process of identifying and notifying key business stakeholders and maintaining communication during a major IT incident.

    Discover how Stakeholder Engagement provides:
    - A single source of truth for critical, real-time updates
    - Improved alignment between IT and the business during incidents
    - Automation of communication tasks
    - Streamlined post-mortems
    - New licensing to support business user needs
  • 2017 Predictions and Trends in DevOps   PagerDuty Inc.
    2017 Predictions and Trends in DevOps PagerDuty Inc. John Rakowski - AppDynamics, Ilan Rabinovich - Datadog, Chris Genvais - Threat Stack, Arup Chakrabarti - PagerDuty Recorded: Jan 12 2017 59 mins
    As cloud adoption becomes an operating standard and containers, microservices, machine-learning gain traction, the complexity in application and infrastructure environments increases exponentially. To deal with the rising complexity of critical service, DevOps teams globally will be challenged to deliver better reliability and availability of the software they create and operate.

    Join PagerDuty as we host a discussion with leading organizations as they share trends and their predictions for 2017 on what DevOps teams will need to succeed.

    The DevOps expert panel will discuss:

    - Is DevOps finally mainstream?
    - Can enterprise organizations adopt DevOps practices?
    - Will central operations teams move closer to the application - codebase?
    - Does security become a part of the DevOps operational model?
  • 6 Keys To DevOps Proofing Your Infrastructure Monitoring Approach
    6 Keys To DevOps Proofing Your Infrastructure Monitoring Approach Jose Mora, Director Partner Marketing, PagerDuty; Umair Khan, Principal Product Marketing Manager, CA Technologies Recorded: Dec 27 2016 24 mins
    When it comes to business success today, it’s all about the software. As a result DevOps has become a strategic imperative within virtually every business in every industry. However, without an adequate hybrid IT infrastructure monitoring approach, many organizations are seeing their DevOps initiatives stifled. Join us in this webcast to learn:
    • Why DevOps demands for a new, better approach to infrastructure monitoring?
    • How to transform your monitoring approach to better support DevOps?
    • What tangible benefits your organization can achieve from a DevOps enabled approach?
    • How CA Technologies and PagerDuty can help you?
  • 7 Years of Monitoring and Metrics
    7 Years of Monitoring and Metrics Lindsay Holmwood with Flapjack Recorded: Nov 4 2016 30 mins
    7 years ago, monitoring was just beginning to emerge from the dark ages.

    Since then there's been a cambrian explosion of tools, a rough formalization of how the tools should be strung together, the emergence of the ""monitoringsucks meme"", the transformation of #monitoringsucks into #monitoringlove, and the rise of a sister community around Monitorama.

    Alert fatigue has become a concept that's entered the devops consciousness, and more advanced shops along the monitoring continuum are analyzing their alerting data to help humans and machines work better together.

    But Nagios is still the dominant check executor. Plenty of sites still use RRDtool. And plenty of people are still chained to their pagers, with no relief in sight.

    Register for this webcast and discover answers to questions like, what's holding us back, what will the next 5 years look like, will we still be using Nagios, have we misjudged our audience and what are our biggest challenges?

    This session is collectively part of PagerDuty Virtual Summit.
  • Human Scale Operations
    Human Scale Operations Mark Imbriaco Recorded: Nov 4 2016 30 mins
    DevOps news is dominated by discussions about tools, and with good reason. It's not unusual for the amount of infrastructure-related code in a system to approach or even exceed the amount of code dedicated to the actual problem the system is solving, even in small systems. As our systems scale in size and complexity, we invest an ever increasing amount of resources into building solutions to help manage our our complex technical systems.

    What's often overlooked is the human component of our systems. All too often our approaches to tools, processes, and systems management attempt to remove humans rather than empower them.

    Humans are not a source of entropy to be safeguarded against in our systems, but rather a fundamental source of resilience and even efficiency. Learn ways that organizations can use this point of view to their advantage when constructing systems to move faster without sacrificing safety. Look into things like tools and interactions with them, team collaboration, and even organizational structure and policies.

    Watch his session and spend some time learning about designing for human scale.

    This session is collectively part of PagerDuty Virtual Summit.
  • Using Incident Data to Build Better Internal Processes
    Using Incident Data to Build Better Internal Processes Andy Domeier, Director, System Operations, SPS Commerce Recorded: Nov 4 2016 33 mins
    "When was the last time you switched service providers? In today's fast paced digital markets switching service providers is easy. There is no room for delayed responses or slow recovery on incidents. How well does your team respond? Are you constantly getting better?

    Watch how Andy Domeier of SPS Commerce, gets into specifics around data you can take from your incident management process to drive real business improvements. Learn what patterns have worked well at SPS to create a highly efficient & collaborative incident response attitude. Enabling organizations to iterate quickly is a distinct competitive advantage in this age of digital disruption."

    This session is collectively part of PagerDuty Virtual Summit.

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