According to Forrester Research, Exceptional Customer Service in 2016 demands customer obsession.
Unfortunately, most High Tech companies approach customer service management backwards today – starting with reactive, ticket-oriented Customer Service Management (CSM) systems rather than comprehensive, interconnected data management.
There’s a better way! Join Acorio’s Director of Product & Innovation, Adam Mason, as he leads an expert panel to demystify CSM and breaks down the right way to approach your ServiceNow CSM technology.
- Make the your CSM process as high tech as your products, and save money as a result
- Get a few quick tweaks to improve CSAT scores
- Learn how other high tech peers approach customer support
Join the best in the ServiceNow business as our experts show you how to make your CSM process a simple, well-oiled machine.