Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, and customers prefer it. But, is your self-service portal still making it too hard for customers?
Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:
- Why so many self-service programs fail, and what it takes to create a winning self-service strategy
- How advances in contextual search and cloud-powered machine learning make self-service more effortless for your customers – and your team
- Why you shouldn’t let roadblocks like information silos and ever-changing content stand in the way of delivering the self-service experience your customers deserve.