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BlueVenn Marketing Technology Solutions

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  • Marketing Transformation in 2017 :: Driving change in your organization Marketing Transformation in 2017 :: Driving change in your organization Jim Kelly, Principal Consultant at BlueVenn Recorded: Feb 8 2017 42 mins
    This webinar gives you an understanding of the fundamental processes and elements you need to consider when undertaking a transformation of your internal marketing capabilities. The quintuple combination of people, culture, data, technology and process will all be discussed and we’ll arm you with everything you need to be able to initiate a new project within the business.

    As well as giving you the knowledge for change, Jim Kelly, Principal Consultant at BlueVenn will also provide tips for creating your vision to help you get to where you want to be.

    Register for this webinar if you are a marketer and any of the below applies to you:

    •I am championing a transformation in my organization
    •I am looking to invest in new technology
    •We are undergoing a marketing or digital transformation
  • Customer Data Platform Vs Data Management Platform Vs Single Customer View Customer Data Platform Vs Data Management Platform Vs Single Customer View Jim Kelly, Principal Consultant at BlueVenn Recorded: Jan 31 2017 26 mins
    CDPs. DMPs. SCVs. Marketers swim in a sea of acronyms and the confusion surrounding them is muddying the waters. When building your marketing technology stack, do you need a Customer Data Platform, a Single Customer View, a Data Management Platform – or all three? In this webinar, Jim Kelly, Principal Consultant at BlueVenn will guide you through these troubled waters so you can set a course for more successful marketing in 2017.

    In this webinar you will learn:

    •What defines a Customer Data Platform and Data Management Platform
    •How they are related to one another
    •How they will benefit your marketing efforts
    •How they affect your Single Customer View
  • Know your customers better than they know themselves Know your customers better than they know themselves Jemma Hardyman, BlueVenn Consultant Recorded: Dec 14 2016 29 mins
    Consumers are statistics, customers are people. Gone are the days of mass marketing.

    Technology and data can now combine real-time marketing, online personalization and triggered customer journeys with a Single Customer View (SCV) and your existing analytics, empowering marketers to achieve customer-centric marketing in a hyperconnected world.

    BlueVenn Consultant, Jemma Hardyman, will explain how you can use marketing insight and the power of an SCV to drive one-to-one customer experiences, delving deeper into:

    - Modern marketing foundations and how they can be used
    - Using a data-driven approach to build brand loyalty and increase revenue
    - Listening to customers to know them better, evolving your messages to meet their ever- changing preferences
    - Knowing the difference between ‘real-time’ and ‘right-time’
  • Cross-Journey Optimization Cross-Journey Optimization Jim Kelly, Principal Consultant at BlueVenn Recorded: Nov 16 2016 52 mins
    A deeper understanding of the customer journey is changing the way organizations engage with their customers, meaning brands who adopt customer journey optimization strategies are reaping the benefits.

    The problem is, each customer undertakes a unique journey, incorporating multiple channels and exhibiting different behaviors. Although this means huge potential for engagement, tracking this behavior and making use of the data can seem like an insurmountable challenge.

    As marketers, we need to move past the old metrics and campaigns that have no relevance in the new age of the customer and look at new ways to monitor cost, measure response, attribute impact and improve communications.

    In this webinar, BlueVenn Principal Consultant Jim Kelly will explore this topic in more detail and discuss concepts such as ‘cross-journey communication’ to manage the customer experience.
  • Optimizing customer journeys with the American Automobile Association (AAA) Optimizing customer journeys with the American Automobile Association (AAA) Terry Chegwin, AAA & Andrew Smith, BlueVenn Recorded: Oct 18 2016 40 mins
    Find out how the world’s largest motoring services organization keeps one step ahead with more effective customer analytics and customer journey management.

    Join Andrew Smith, Sales Director at BlueVenn and Terry Chegwin, Insights and Analytics Manager at the American Automobile Association (AAA) as they discuss strategies for utilizing the BlueVenn Customer Journey and Analytics platform to accelerate its marketing capability. Using the BlueVenn Closed-Loop marketing methodology, Terry will talk about how AAA can deploy sequences of strategies, combining its, mobile, digital and offline channels.

    You will learn:

    •The fundamentals of the BlueVenn closed-loop marketing methodology
    •The importance of a Single Customer View for AAA
    •How AAA can build and coordinate complex, multi-tiered campaigns
    •How AAA look to move their members through customer journeys based on their behavior
  • Intervening in the Customer Journey Intervening in the Customer Journey Jim Kelly, Principal Consultant at BlueVenn Recorded: Jun 30 2016 53 mins
    A successful relationship between a marketer and the customer has always been a two way interaction over a period of time. Modern real-time personalization capabilities now provide the platform for marketers to have a live conversation with their customers. They can intervene in the customer journey by personalizing the experience with relevant suggestions and continuous learning of the customer’s desires and choices.

    Whereas the customer journey once began at the point of purchase, the use of anonymous data can now drive the customer experience earlier than ever possible. In this webinar Marketers, CRM and eCommerce professionals will learn:

    - The 4 ways of intervening in the customer’s journey to optimize purchases.
    - How to combine batch and realtime capabilities to drive personalization.
    - Key considerations for a personalization project.
  • Intelligence vs Wisdom Intelligence vs Wisdom Jim Kelly, Principal Consultant at BlueVenn Recorded: Jun 16 2016 46 mins
    Marketers are all gathering large volumes of customer data and business intelligence. However, simply gathering data to power intelligence isn't enough, the data must be able to better inform the marketer to make business-changing decisions - it must provide wisdom!

    This webinar is suitable for Marketing & CRM professionals to learn:

    - How to transform data into marketing-ready data.
    - How to effectively progress from data to decisions to campaigns.
    - How to understand customers from different perspectives.
    - How to build a journey towards a single view of your customers.
    - Key considerations for creating a data-driven organization.
  • Blue Group - Closed-loop Marketing Blue Group - Closed-loop Marketing Blue Group Recorded: May 12 2016 4 mins
    At Blue Group we reinvent the way marketers connect with their customers. Working with organisations from the retail, travel, leisure, hospitality, gaming, finance and media sectors, we inspire more intelligent, informed and effective marketing decisions.

    Our data analytics and Single Customer View solutions offer greater customer insight, empowering marketers to discover up-sell and cross-sell opportunities and respond intelligently to changing marketing conditions, while our closed-loop marketing methodology enables relevant, real-time and multi-channel communications on a one-to-one basis.

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