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Riversand Technologies

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  • Product Information Management in the Age of Digital Transformation
    Product Information Management in the Age of Digital Transformation Riversand, Forrester & Beam Suntory Recorded: Aug 30 2018 61 mins
    Join us for the PIM event of the month!

    In a time of digital transformation and massive market disruption, product information drives the customer experiences that influence buyer behavior.

    Join Forrester Senior Analyst and Guest Speaker Bruce Eppinger and Virender Choudhary, Enterprise Information Architect at Beam Suntory as they discuss how:

    • Consumer sentiment data drives purchase behavior in B2C markets
    • Delivering superior product information with context and relevance creates a winning
    customer experience
    • Companies can best manage and share trusted, quality product information across the
    supply chain
    • To address the challenges of the modern product information management team
  • Multi-Brand-Management im B2B Commerce – ein Traditionsunternehmen wird digital
    Multi-Brand-Management im B2B Commerce – ein Traditionsunternehmen wird digital Ben Rund, VP Business Development Europe and Markus Unterweger, Head of Digital Marketing, pewag International GmbH Recorded: May 22 2018 43 mins
    Das erfahren Sie in diesem Webinar:

    Seit 1479 (richtig) hat sich die Pewag Group zu einem der weltweit führenden Kettenhersteller entwickelt. Heute gründet sich der Erfolg auf ausgereifte Qualitätsprodukte auf dem letzten Stand der Technik. In sechs sehr unterschiedlichen Segmenten, mit verschiedenen Produkten und Marken gibt es komplexe Herausforderungen zu meistern, die sich um viele verschiedene Kanäle im B2B und B2C Commerce drehen, von Direktvertrieb über E-Commerce bis zu Amazon.

    Dieses Best Practice Webinar handelt davon, wie Prozesse, Mitarbeiter und Tools gemeinsam die Herausforderungen des digitalen Wandels lösen können. Als Basis der digitalen Transformation fungiert die PIM-Plattform (Product Information Management Platform) von Riversand.

    - Digitale Transformation: Wie ein Traditionsunternehmen digital wird
    - Crosschannel Commerce: Wie Sie Kanäle in B2B und B2C verbinden und individuell bedienen
    - Effizienz: Wie Sie Synergien über Sortimente hinweg nutzen
    - Systeme und Lösungen: Welche Rolle PIM/MDM in der digitalen Transformation spielt

    Für wen ist dieses Webinar:

    - VP Marketig, CDOs, CIO, VP E-Commerce, VP Product Management
    - Firmen aller Branchen über 300 Mio. Euro Umsatz
    - Fokus Hersteller, Handel, Distribution; Region DACH
  • Conversational Commerce – The next phase of omnichannel customer experience
    Conversational Commerce – The next phase of omnichannel customer experience Ben Rund, VP Business Development Europe and Eleftherios Hatziioannou Co-Founder, Smoope Recorded: Apr 3 2018 33 mins
    In recent years a new channel has entered the omnichannel stage. It is called “conversational commerce”. Now is time the conversational commerce comes of age and companies adopt it for their customer engagement strategy. The new paradigm is to own your customer experience. Combining a 360-messaging with a 360 view of your most important data about your customers, products, services, locations and more takes customer experience and agility to the next level.

    In this webinar you will learn:
    * What is conversational commerce
    * How to improve customer service with messaging
    * How to grow sales with relevant messaging
    * How to build a (master) data foundation to for the next phase of omnichannel customer experience.
  • Conversational Commerce – der neuste Trend in Omnichannel Customer Experience
    Conversational Commerce – der neuste Trend in Omnichannel Customer Experience Ben Rund, General Manager DACH and Eleftherios Hatziioannou Co-Founder, Smoope Recorded: Mar 27 2018 33 mins
    Omnichannel ist niemals ausgeschöpft. Jetzt kommt mit „Conversational Commerce“ ein weiterer Kanal dazu und damit die Chance das Customer Engagement noch persönlicher und schneller zu gestalten. Experten sagen dazu „own your customer experience“, an Stelle die aus der Hand zu geben an andere Kanäle oder Anbieter. Die Kombination von einem 360-Messaging mit der 360-Grad-Sicht auf Kunden, Produkte, Services, Locations, Mitarbeiter und viele mehr leutet ein neue Zeitalter in der Customer Experience ein.

    In diesem Webinar erfahren Sie:
    * Was ist „Conversational Commerce“
    * Wie Messaging Ihren Kundenservice verbessert
    * Wie Sie Mehr Omnichannel Umsatz damit realisieren
    * Wie Sie die richtigen Voraussetzungen Ihrer Masterdaten schaffen für diese neue Möglichkeit der Customer Experience
  • Practical Data Monetization Strategies for Business Enterprises
    Practical Data Monetization Strategies for Business Enterprises Prashanth Southekal,PhD Managing Principal, DBP-Institute Recorded: Feb 8 2018 52 mins
    Business enterprises are increasingly looking at digital technologies and data to be successful in the marketplace. But many organizations are struggling to leverage their digital programs for impactful business performance. In this backdrop, this presentation looks at practical strategies for monetizing business data including a real and practical case study from an Oil and Gas company where master data standards were applied as part of the data monetization strategy for improving the financial supply chain business performance.
  • Provide Better Customer Experience & the Right Content with a Modern PIM
    Provide Better Customer Experience & the Right Content with a Modern PIM Doug Lavelle, IT Management Consultant at School Specialty,Inc. Recorded: Nov 1 2017 25 mins
    As enterprises move towards a unified commerce paradigm, moving products faster and improving customer experience across channels has never been more important. The foundation for your competitive differentiation is not just trusted content, but also delivering relevant information to the micro-segments and gathering insights for improved customer loyalty. A modern PIM (Product Information Management) system is what integrates product content across the purchase lifecycle of a customer. School Specialty Inc. (SSI) has embarked on a customer-focused transformation experience and streamlined internal processes with a modern PIM platform as their foundational elements in aligning digital transformation with business strategies.


    Speaker Bio:

    • 20 years of IT/IS management and technical experience

    • MDMCenter iImplementation for School Specialty

    • Lead implementation of a full ERP (Infor M3) solution for OtterBox

    • Over 9 years with Staples/Corporate Express as the Director IS Contract Systems,
    responsible for leading the development and architecture groups of e-Commerce,
    PDM, ERP, SFA, Process Architecture and Technical Architecture
  • Webinar: Product Content Drives Brand Loyalty
    Webinar: Product Content Drives Brand Loyalty Featuring Guest Speaker George Lawrie, Vice President, Principal Analyst, Forrester Research Recorded: Aug 2 2017 39 mins
    Retailers and brands today face more challenges than ever before in terms of collecting, normalizing, editing and syndicating consistent product content across channels and partners. The penalties for inaccurate or inconsistent content are severe.

    The webinar will discuss best practices for using connectors to deliver product content consistency across a network of partners and to drive customer satisfaction and long term profitability. We will examine some of the challenges of synchronizing content with partners and at the connectors from GS1 to product data feeds that help ensure a consistent rich experience for customers across channels.
  • Webinar: MDM – From Master Data to Data Mastery
    Webinar: MDM – From Master Data to Data Mastery Featuring Guest Speaker Michele Goetz, Principal Analyst at Forrester Research Recorded: Jul 26 2017 49 mins
    To achieve digital transformation means businesses need to be data driven, insight rich, and intelligently powered. Companies that strategically invested in MDM consistently out perform both digital and non digitally focused organizations. Why? Because MDM brings understanding to the data across a complex hybrid ecosystem of data silos and platforms allowing digital enterprises to gather, orchestrate and syndicate data and insights anywhere at any time. The best practices, skills and technologies needed to power master data, are the foundational skills to scale the broader investment in information and analytic architecture. Michele Goetz, Principal Analyst at Forrester Research, will share how digital transformation is shaping MDM and how businesses are rethinking their MDM strategies for competitive advantage.

    • How MDM is at the center of driving stronger business outcomes
    • How MDM competencies lay the foundation for data mastery and deeper insight
    • How MDM technology is evolving to meet the new digital age and how to select your MDM capabilities
  • Retailers Rely on Product Data Experience - Featuring Forrester Research
    Retailers Rely on Product Data Experience - Featuring Forrester Research Featuring Guest Speaker Ananda Chakravarty, Forrester Research Recorded: May 18 2017 41 mins
    Digital leaders continue to ask the question – How much product information do I need to provide for eCommerce delivery? In today’s customer obsessed digital universe with information overload, the answer is not obvious. Join us for an overview of how product data impacts the digital customer experience in retail eCommerce and omnichannel environments. Learn about the importance of product data and upcoming advances in mediums that will change the shape of product information.
    Takeaways:
    • Learn about how digital customers view product information
    • Understand the crossover of product data for omnichannel retailing
    • Look at the consistency of product information and examples of product information in action
    • Find out how new technologies will introduce new product information
  • Can Business Process Management and Master Data Management work together?
    Can Business Process Management and Master Data Management work together? Featuring Guest Speaker Ramesh Dontha Recorded: May 5 2017 39 mins
    Master Data Management (MDM) and Business Process Management (BPM) are two significant investments that enterprises usually undertake to realize tangible business benefits by streamlining business processes and leveraging data as an asset. Wouldn't it be great if both these programs can align on people (stakeholders), processes, and technologies so MDM-enabled processes become simpler? Yes, it is possible by focusing on Data Governance and stewardship for the benefit of MDM and BPM. This webinar will cover basic aspects of MDM and BPM, potential conflicts in implementing both, and identify possible solutions to align BPM and MDM. The webinar will also cover how data governance and stewardship can play a pivotal role in facilitating the implementation of BPM and MDM.

    Webinar Contents
    - Overview of Business Process Management (BPM)
    - Overview of Master Data Management (MDM)
    - Potential conflicts in BPM and MDM implementation with respect to
    people, processes, and technologies
    - Options for aligning BPM and MDM
    - Role of Data Governance in aligning BPM and MDM

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