Do you really know your customers? Today’s consumers expect nothing less than a highly personalized and contextualized experience but many organizations are not able to offer it. AI is the critical enabling technology, but how can you use it in practice, and where should you start?
Join this webinar to hear Craig Le Clair of Forrester research explaining how to use applied cognitive intelligence to transform and redefine customer experiences.
Join us for new expert insights on:
- Why intelligence is the cornerstone of the customer experience
- How contextualization can help improve customer experience
- How AI is being used to augment, not replace human intelligence
- Where applied cognitive intelligence is becoming the new normal
Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.