Hi [[ session.user.profile.firstName ]]

Cherwell Software

  • Date
  • Rating
  • Views
  • Top 3 IT Automation Use Cases that Bridge People, Process, and Technology
    Top 3 IT Automation Use Cases that Bridge People, Process, and Technology
    Jeff Battaglino Recorded: Dec 13 2018 30 mins
    Automation is changing the way we work and live. From self-driving cars to AI-powered virtual assistants, everyone is scrambling for the latest in automated technology.

    The immense pressure for digitized business operations leaves enterprise organizations searching for process automation that improves accuracy and speed, while transforming the customer experience.

    In this webinar you will experience three process automation use cases that will free-up staff to work on more productive projects, reduce human error, and provide faster, more efficient responses to incidents and requests.
  • The Evolving IT Service Organization - From Silos to Business Shared Services
    The Evolving IT Service Organization - From Silos to Business Shared Services
    Troy DuMoulin, VP, Research & Development, Pink Elephant Recorded: Dec 4 2018 62 mins
    Internal technology service providers are facing a period of major change and transition as they look for ways to support growing business demands coming from digital transformation, address technical debt, and find answers to the trend of increased use of shadow IT.

    These driving forces, as well as many others, are putting internal IT functions under intense pressure to rapidly transform their processes, culture, and technology platforms from a silo-based technology operating model to a shared services approach. This approach lowers variability, complexity, and risk to achieve greater scalability and improved cost.

    In this webinar, Troy DuMoulin, Pink Elephant & Matt Klassen, Cherwell will discuss the evolutionary stages that organizations follow as they move from a silo-based culture to a shared services model. Key takeaways from this session will include:
    - How organization establish process coherence in a complex supply model.
    - The role of a Service Management Office when establishing a shared service approach.
    - The transition from an IT shared services to a business shared services model.

    Guest Speaker:
    Troy DuMoulin
    VP, Research & Development, Pink Elephant
    ITIL 4 Lead Architect & Contributing Author

    Troy is considered by many to be one of the world’s foremost ITIL and ITSM experts and is a lead architect of the brand-new ITIL 4 certification scheme. A passionate and experienced executive consultant, Troy is always willing to use his extensive background to share what he knows and is always on the hunt for more knowledge. Troy is a frequent speaker at ITSM events, is an ITIL 4 contributing author, has contributed to several books based on ITSM and Lean IT concepts, and maintains a blog that is one of the industry’s most popular and informative.
  • IT Service Transformation: How to Make Work Flow Across the Enterprise
    IT Service Transformation: How to Make Work Flow Across the Enterprise
    Mike Johnson, Ryan Mulvaney, Mike Bollman, Pulin Bhatt Recorded: Nov 15 2018 59 mins
    As digital transformation moves from vision to reality, many organizations are still struggling with manual, disconnected processes. Gaps between systems, people, and functional groups stifle the cross-functional innovation needed to produce true transformation.
    IT teams that are leading the charge in the digital era are adopting solutions that integrate systems, automate enterprise-wide workflows, and offer a collaboration platform that transcends functional silos. They are automating key processes across IT, PMO, HR, Security, and Facilities.

    Join IT leaders for a discussion on creating a unified service experience, boosting productivity, and making work flow.

    Guest speakers:
    Mike Johnson, ITSM Administrator,Wendy's International
    Mike Johnson is the Primary ITSM Administrator and Developer for Cherwell at the Wendy’s International Corporate Office. Mike attended Ohio Wesleyan University and received a Bachelors Degree in Psychology with a primary focus in survey methodology and research based data collection. He has 6 years of experience with the Wendy’s brand and started out as a level one support technician. His other roles have included Data Analyst and Workforce Management Scheduler.

    Pulin Bhatt, Director of Client Services, University of Texas at Dallas
    Pulin Bhatt is the Director for Client Services in Office of Information Technology at University of Texas - Dallas. In his current role he oversees the Service Desk, Desktop Support, AV Technologies, Labs, and ITSM. In the past, Pulin has held various roles supporting End User Technology in different industries like Finance, Legal, and Corporate. Pulin holds an undergraduate degree in MIS and an MBA from Texas Tech University. Pulin is passionate about service excellence and bridging the gap between technology and those who use it.

    Ryan Mulvaney, Principal Consultant, Enterprise Service Management Practice, Business Forward
  • New to ITIL, ITSM, and Lean?  Don’t Make the Same Mistakes We Did!
    New to ITIL, ITSM, and Lean? Don’t Make the Same Mistakes We Did!
    George Spalding, Pink Elephant and Chuck Darst Cherwell Software Recorded: Nov 13 2018 57 mins
    The first lesson for implementing ITIL is...never implement ITIL. Rather, focus on the key pain points your organization is experiencing today and “cherry pick” the specific ITIL processes that address these points. Don’t worry about the theory, it is all about the results.

    Do you want to hear more?

    Join George Spalding, EVP, Pink Elephant, 20-year ITIL veteran, and co-author of the ITIL v3 Continual Service Improvement volume and Matt Klassen, VP, Product Marketing, Cherwell as they discuss the lessons learned over two decades of working to improve IT performance.

    Guest Speaker
    George Spalding, EVP, Pink Elephant
    One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.
  • Enterprise Service Management: A Look at the Forrester Wave with Charles Betz
    Enterprise Service Management: A Look at the Forrester Wave with Charles Betz
    Charles Betz, Principal Analyst, Forrester Recorded: Oct 4 2018 56 mins
    Enterprise service management solutions have expanded service thinking beyond IT. Vendor solutions enable organizations to broadly apply service management practices to the rest of the business, uncovering new value and improving service experiences across IT and non-IT business units. Forrester Research recently completed the first comprehensive survey covering 13 major ESM vendors. Join Charles Betz, Principal Analyst with Forrester, for an inside look at the latest Forrester Wave: Enterprise Service Management.

    Charles Betz
    Principal Analyst, Forrester
    Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.
  • The Future of ITSM: Secure IT’s Seat at the Table
    The Future of ITSM: Secure IT’s Seat at the Table
    Matt Klassen, Cherwell; John Huckle, Business Forward; Ryan Mulvaney, Business Forward Recorded: Sep 11 2018 54 mins
    Digital transformation has become a mandate, not just for IT, but across enterprise-wide business processes, including HR, finance, and facilities. The IT organization has a unique opportunity to drive digitization and service transformation throughout the entire organization, overcoming traditional silos with a unified approach.

    Join VP of Product Marketing, Cherwell Software, Matt Klassen, John Huckle, CEO, Business Forward, and Ryan Mulvaney, Principal Consultant, Business Forward as they share how two global brands are leading the charge with digital/service transformation.

    Guest Speakers:
    John Huckle, Founder and CEO, Business Forward
    Ryan Mulvaney, Principal Consultant, Enterprise Service Management Practice, Business Forward
  • 7 Deadly Sins of ITIL Implementations
    7 Deadly Sins of ITIL Implementations
    Tracy Barnes, STRITCO and Chuck Darst, Cherwell Software Recorded: Aug 28 2018 59 mins
    IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.

    ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.


    Guest Speaker:
    Tracy Barnes, STRITCO

    About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
  • How 3 Organizations Overcame ITSM Technology Hurdles: Real-Life Stories
    How 3 Organizations Overcame ITSM Technology Hurdles: Real-Life Stories
    TJ Martinez, Univ. of New Mexico; Diane Burton, Seattle Cancer Care Alliance; Nick Kouloungis, Louisville Metro Technology Recorded: Aug 22 2018 61 mins
    New technologies have changed our personal and professional lives for the better. But, accommodating the rapid and dramatic business technology changes can be difficult. Setbacks caused by outdated, legacy ITSM solutions do not make modernization efforts easy. Whether your goals include artificial intelligence, incorporating DevOps, or automating key IT processes, all ITSM teams must embrace change and innovate.

    Join our upcoming webinar with representatives from higher-education, healthcare, and government as they share successes, blunders, and challenges from the IT trenches.

    Guest Speakers:
    TJ Martinez, Director of Customer Support Services, University of New Mexico
    Diane Burton, IT Client Services Manager, Seattle Cancer Care Alliance
    Nick Kouloungis, Information Technology Services Manager, Louisville Metro Technology Services
  • The Future of ITSM - From Process to Value Stream
    The Future of ITSM - From Process to Value Stream
    Troy DuMoulin, VP of Research and Development, Pink Elephant Recorded: Aug 1 2018 59 mins
    Several years ago, IT organizations were focused on quality. But, the financial crisis of 2008 changed that focus to cost. Today, in 2018, IT organizations are forced to find a balance between quality and speed, while also justifying cost. However, complicating this tricky balancing act is the fact that the only constant in IT Service Management is change.

    Driving this fast pace of change are external forces including cloud, global supply, automation, and competition. Join Senior Product Marketing Manager, Cherwell Software, Chuck Darst, and Troy DuMoulin, VP of Research and Development at Pink Elephant, as they discuss these challenges in what Troy calls the third major industrial revolution.

    Guest Speaker:
    Troy DuMoulin, VP of Research and Development at Pink Elephant

    Troy is a leading ITIL® IT Governance and Lean IT authority with a solid and rich background in Executive IT Management consulting. Troy holds the ITIL Expert certifications and has extensive experience in leading IT Service Management (ITSM) programs with a regional and global scope. He is a frequent speaker at IT Management events and is a contributing author to multiple ITSM and Lean IT books, papers and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.
  • The Future of ITSM: The Rise of Automation, Agile, and the User Experience
    The Future of ITSM: The Rise of Automation, Agile, and the User Experience
    George Spalding, VP, Pink Elephant and Chuck Darst, Senior Product Marketing Manager, Cherwell Recorded: Jul 25 2018 58 mins
    "Digital Transformation” is one of the most popular action items IT leaders are tasked with today. The goal is to keep pace with customer demands in order to compete in a constantly changing economy. In order to support evolving technology, ITSM has progressed from reactive to proactive, in some cases utilizing pattern recognition in the form of predictive analytics (Big Data) to bypass the need for human intervention.
    Join us on this webinar to learn why taking this a step further and integrating Lean, Agile, and DevOps into your delivery system will help you achieve business value -- better services, delivered faster, and for less cost.

    Guest Speaker:
    George Spalding, Executive Vice President, Pink Elephant

    Cherwell Speaker:
    Chuck Darst, Senior Product Marketing Manager, Cherwell Software

    About George:

    One of North America’s most insightful and engaging ITSM and support experts, George is an ITIL® expert with more than 30 years’ experience in the IT industry and co-author of the ITIL V3 Continual Service Improvement core volume. George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.

Embed in website or blog