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Cherwell Software

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  • Delivering ITSM Beyond the Four Walls of IT Delivering ITSM Beyond the Four Walls of IT Jamie Houlihan, Director Service Operations, Curves Jenny Craig Recorded: Aug 26 2016 48 mins
    How to Deliver ITSM Beyond IT

    Hear how wellness corporation Curves Jenny Craig extended an enterprise-wide service delivery strategy beyond the four walls of IT - reducing costs by over $1M annually and improving customer satisfaction. Following up on her successes in leveraging the Cherwell Service Management dashboard capabilities to improve service experience and demonstrating service center value to senior management, Jamie Houlihan will share her recent achievements and insights gained by expanding Cherwell Service Management beyond the IT department to facilities, supply chain, self-service, and human resources.You will learn how Cherwell Service Management enabled Curves Jenny Craig to streamline and organize departmental operations and ultimately increasing the overall efficiency of their organization's many business processes.
  • How to Meet the Demands of the Modern IT User How to Meet the Demands of the Modern IT User Jarod Greene, VP Product Marketing, Cherwell & Brian Rieb, Technical Marketing Manager, Cherwell Recorded: Aug 19 2016 41 mins
    Give Business Consumers Best-of-Breed Tools to Improve Productivity

    See how Cherwell Service Management helps your IT team meet the demands of today’s business consumer with a modern, streamlined and easy-to-use self-service portal and service catalog. Learn how to: 1) Adopt a Customer-Centric Approach
    2) Strengthen IT Technician Skill Sets
    3) Improve Support Interactions with Context

    See how One-Step Visual Workflows allow you to easily customize workflows and automate tasks, expediting and improving service delivery to your end users. Learn about Cherwell’s Theme Editor, which enables you to customize your self-service portal(s) to match your corporate brand and increase utilization. Lastly, understand how Cherwell integrates with a wide range of third party solutions, allowing business consumers and IT to use best-of-breed tools to improve productivity.
  • How to Build a Business Case for a New ITSM Tool How to Build a Business Case for a New ITSM Tool Jarod Greene, VP Product Marketing, Cherwell Recorded: Aug 12 2016 40 mins
    How to sell the vision and high-level business objectives for new ITSM initiatives

    Before an ITSM vendor selection begins, a solid case is required. Demonstrating the business value of IT service management to the business may be the biggest challenge you face, and may also be the most important role you play as an IT leader.  You will learn how to successfully build a business case for a new IT service management solution by understanding:

    • How to identify specific business imperatives and demonstrate how improved ITSM processes add value to the business.
    • How to determine the total economic impact of changing your ITSM solution.
    • How to perform key calculations required in you presentation to the person or group who will review and approve your business case.

    Don't reinvent the wheel when it comes to developing a business case for an ITSM tool. Gain instant access to get the tried and true insights and tools necessary to jump start your ITSM initiative!
  • Selecting the Best ITSM Solution for Your Organization Selecting the Best ITSM Solution for Your Organization Jarod Greene, VP Product Marketing, Cherwell & Daniel Cooper, Solutions Consultant, Cherwell Recorded: Aug 5 2016 48 mins
    Change Your Perception of IT Service Management

    As you search for a new IT service management solution, you may find it's difficult to understand the real differentiators between products. Seeing a similar set of features and functions may compel you to decide on a solution based on the lowest cost with the fastest implementation time. Before you make that decision, Cherwell would like to let you in on a little secret no other ITSM vendor will tell you--the solution will get much more expensive and complex over time, as your team configures and customizes it to meet new and unique requirements, on top of other hidden costs. So what makes Cherwell Service Management so different from the others? Cherwell is the only ITSM solution built atop a completely codeless design architecture, which provides IT organizations the flexibility they desire to make changes at the pace their IT organization, and business, demands. See how Cherwell helps IT organizations do incredible things in a units of minutes and days, not weeks or months.
  • Empowering IT to Lead at the Speed Business Demands Empowering IT to Lead at the Speed Business Demands Jarod Greene, VP Product Marketing, Cherwell Recorded: Jul 29 2016 36 mins
    IT Service Delivery in Days, not Months

    Is your IT department creating a bottleneck for your business’ need for speed? The business measures time in minutes and hours, while even the most mature IT teams struggle to execute that quickly. Explore how to better align IT with the ever-changing needs of the business to help your team keep pace.

    In this webinar, you will learn how to:
    • Automate business processes rapidly
    • Integrate with 3rd party solutions quickly and easily
    • Prove your value to the business with compelling self-service and powerful beyond IT applications

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