George Spalding, VP, Pink Elephant and Chuck Darst, Senior Product Marketing Manager, Cherwell
The ”Digital Transformation” era is upon us. But, in many ways, this feels tactical in nature.
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The strategic goal of Digital Transformation should be “Value Transformation”, working in partnership with IT business partners. To do this and stay relevant, ITSM must integrate the key principles of Lean, Agile, and DevOps into a vastly improved delivery system that focuses on a single goal - business value. Namely, better services delivered faster and for less cost. Join George Spalding, Executive Vice President, Pink Elephant and Chuck Darst, Senior Product Marketing Manager, Cherwell Software as they discuss the next frontier of ITSM.
George is one of North America’s most insightful and engaging ITSM and support leaders, George is an ITIL® expert with more than 30 years’ experience in the IT industry. He is co-author of the ITIL V3 Continual Service Improvement core volume.
George spent several years as a consultant to the White House on technical presentations and conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute and the Federal Bureau of Investigation. A regular author of IT articles and white papers and a sought-after presenter at global ITSM conferences and webinars, George’s winning personality captivates audiences, be it in print, over the airwaves or in person.