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Cherwell Software

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  • [Panel Discussion] Overcoming Your ITSM Technology Hurdles – 3 Real-Life Stories
    [Panel Discussion] Overcoming Your ITSM Technology Hurdles – 3 Real-Life Stories TJ Martinez, Univ. of New Mexico; Diane Burton, Seattle Cancer Care Alliance; Nick Kouloungis, Louisville Metro Technology Recorded: Jun 27 2018 61 mins
    Keeping up with rapidly changing technology is a challenge IT service management leaders across all types of organizations face. And, setbacks caused by outdated, legacy ITSM solutions do not make modernization efforts easy. Whether your goals include artificial intelligence, incorporating DevOps, or automating key IT processes, all ITSM teams must embrace change, and innovate.

    Join our upcoming webinar with representatives from higher-education, healthcare, and government as they share successes, blunders, and challenges from the IT trenches.

    Featuring:
    Tammy Jo (TJ) Martinez, University of New Mexico
    Diane Burton, Seattle Cancer Care Alliance
    Nick Kouloungis, Louisville Metro Government
  • 5 Ways Your ITSM Tool Must Support Digital Transformation
    5 Ways Your ITSM Tool Must Support Digital Transformation Stephen Mann, Principal Analyst, ITSM.tools and Chuck Darst, Product Marketing, Cherwell Software Recorded: Jun 14 2018 60 mins
    At the top of every CIO’s agenda: Digital Transformation. That’s a massive undertaking, so why not start with the essentials - ensure your ITSM tool supports today’s most modern requirements. Think of it as enterprise service management through a digital transformation lens. Join Stephen Mann as he shares 5 ways your ITSM tool must support digital transformation.

    Stephen is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. He is also an independent IT and IT service management marketing content creator, an Associate Analyst at IT industry analyst firm Ovum, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.
  • 7 Deadly Sins of ITIL Implementations
    7 Deadly Sins of ITIL Implementations Tracy Barnes, STRITCO and Chuck Darst, Cherwell Software Recorded: Jun 5 2018 60 mins
    IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.

    ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.

    Join Tracy Barnes of STRITCO and Chuck Darst from Cherwell Software as they discuss the 7 Deadly Sins of ITIL Implementations - How to Move at Digital Speed While Upholding ITIL Principles.

    About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
  • [Expert Panel] How to "Fast Forward" ITSM to Support the Digital Enterprise
    [Expert Panel] How to "Fast Forward" ITSM to Support the Digital Enterprise Chris Chagnon, Julie L. Mohr, and Matt Klassen Recorded: May 30 2018 60 mins
    Digital transformation is about more than just technology. It’s about preparing your business to operate in an increasingly digital world. In order to remain competitive and attract customers, businesses must transform how they operate.

    Join us for this live panel discussion with IT service management industry experts and IT leaders as they discuss the latest trends shaping service management and share compelling stories of reinvention.

    Speakers include:
    Chris Chagnon - ITSM Application and Web Developer and PhD candidate at Worcester Polytechnic Institute. Chris has produced award winning IT service management systems, was recognized as one of HDI’s Top 25 Thought Leaders in Service Management, and combines his business experience and academic research to continually innovate the field of ITSM.

    Julie L. Mohr - Julie is a dynamic, engaging change agent who brings authenticity, integrity, and passion to practitioners worldwide. Her purpose is to spark change in the world with thought-provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her Ph.D. in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.
  • 5 Key Ways ITSM Must Evolve Before Digital Transformation Can Truly Happen 
    5 Key Ways ITSM Must Evolve Before Digital Transformation Can Truly Happen  George Spalding, VP, Pink Elephant and Matt Klassen, VP Product Marketing, Cherwell Recorded: May 22 2018 61 mins
    30 years ago ITSM was the “next big thing.” And, in many ways, ITSM has succeeded in changing the IT landscape. Now, ITSM itself must change. The “Digital Transformation” train is an express that doesn’t stop at the ITSM station.

    Join George Spalding, Executive Vice President, Pink Elephant and Matt Klassen, VP Product Marketing, Cherwell Software as they discuss the five major areas where IT & ITSM must evolve: Architecture, Change & Release Management, IT Organizational Structure, Infrastructure, and Automation.
  • Knowledge Management – The Key to an AI-Enabled Future
    Knowledge Management – The Key to an AI-Enabled Future Adam Thumm, Solutions Architect, Cherwell Recorded: Mar 29 2018 58 mins
    Artificial intelligence, once confined to the big screen, is readily available to consumers, in basic form, with Alexa, siri, and self-driving Tesla cars. But, what does this mean for business? We may not have Ex Machina-like robots just yet, but dedicated ‘Futurists’ are joining the C-suite in many organizations to future-proof decision making and prepare for future technology innovations.

    AI tools rely on database driven, predictive technology that will enhance the cognitive performance of humans. Join us to learn how you can create a solid foundation for AI initiatives with good knowledge management practices.
  • Challenges and Solutions for Public Sector ITSM Implementation
    Challenges and Solutions for Public Sector ITSM Implementation Tracy Barnes, Stratigic I.T. Consulting, Inc. Recorded: Mar 27 2018 60 mins
    Government agencies require precise planning and support when it comes to software implementation. Carefully navigating the intricacies of regulations and mandates, organization structure, lobby groups, and complex contracts is essential for success.

    Join Tracy Barnes, of STRITCO, as he discusses his experience implementing Cherwell service management within the public sector. Tracy will share the specific challenges experienced during public sector ITSM implementation and provide practical, actionable solutions that have proven to improve performance within IT, HR, Purchasing, and Finance departments.

    About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
  • Extending Service Management Beyond IT
    Extending Service Management Beyond IT Luke Smith, Cherwell Software and Chuck Darst, Cherwell Software Recorded: Mar 20 2018 58 mins
    How can IT help the entire business remain productive without breaking the bank?

    Automating process workflows and providing a high-quality service experience is a common theme across all business departments. Extending IT service management solutions and principles beyond IT can improve productivity, enhance collaboration, and cut costs.

    Please join us as we discuss how Cherwell Service Management’s flexibility helps diverse lines of business:
    - Manage and automate HR, facilities, and security processes.
    - Build custom applications without writing code.
    - Create inviting customer experiences.
    - Collaborate to achieve business goals.
  • Meeting the Unique ITSM Needs of Higher Ed - An Inside Look at WPI
    Meeting the Unique ITSM Needs of Higher Ed - An Inside Look at WPI Marie DiRuzza, Director of IT Service and Support Recorded: Mar 15 2018 59 mins
    Merging cutting-edge technology with internal processes is the only way to meet the evolving IT needs of students, faculty, and staff in higher ed. Chris Chagnon and Marie DiRuzza will provide an inside look at Worcester Polytechnic Institute's (WPI) use of Cherwell Service Management. From innovative API integrations to research and planning for a future filled with artificial intelligence, Chagnon and DiRuzza are at the technological forefront of education.
  • Evolving the IT Service Org From Functional Silos to a Value Service Network
    Evolving the IT Service Org From Functional Silos to a Value Service Network Troy Du Moulin, VP, Research & Development, Pink Elephant Recorded: Mar 13 2018 57 mins
    Current IT structures and management systems based on task segmentation drive specialization over collaboration and localized effectiveness over innovation. While these models can be effective for getting work done they unfortunately also have a tendency to create a culture of silos, challenges with handoffs, and the creation of bottlenecks.

    With the advent of Lean, Agile, and DevOps practices focusing on creating faster velocity and speed to market, organizations have been evaluating their end-to-end value systems and looking for ways to increase speed and identify opportunities for automation. Join Troy as he demonstrates how IT Service Management has moved from a process model to a life-cycle view and now to a Value System perspective and what this means for the future of ITSM.

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