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  • From Data to ITSM Metrics That Matter w/ Pink Elephant
    From Data to ITSM Metrics That Matter w/ Pink Elephant "Troy DuMoulin" Recorded: Feb 10 2017 54 mins
    Learn how to move beyond theory and instead map out process performance to help you achieve meaningful goals.

    Every IT organization accumulates an abundance of data — overwhelming analysts with a constant flood of numbers. However, many teams are challenged to translate that data into tangible value that aligns with business goals. The right framework of metrics, KPIs, and analyses will enable organizations to unlock insights trapped inside their data. Join Pink Elephant’s VP of Research & Development, Troy DuMoulin, and Numerify’s Director of Product Marketing, Mark Gabbard, for this thought leadership webinar.
  • Beyond KPIs: Next-Generation Analytics for Enterprise ITSM
    Beyond KPIs: Next-Generation Analytics for Enterprise ITSM Kevin Patterson, Customer Success, Numerify | Patrick Cava, Director of Marketing, Numerify Recorded: Sep 1 2016 41 mins
    IT is the backbone of the modern business. But with an increasingly complex and interdependent technology landscape, it can be challenging to meaningfully improve IT operational performance.

    In this webinar, learn how leading enterprise IT organizations employ advanced analytics to generate deeper insights and drive smarter decisions while delivering greater value to the business.

    KPIs are important, but alone they fail to provide the insights necessary to run modern IT organizations. We’ll review traditional KPI’s used by IT Service Management, what questions they answer, and where they fall short. Then, using real uses-cases, we’ll introduce 5 new measurements IT can employ to drive improvement and efficiency, improve service levels, and deliver true business value.

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