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  • Operational Alignment: Rebalance IT Process with Customer Needs
    Operational Alignment: Rebalance IT Process with Customer Needs
    Troy DuMoulin - VP Research & Development, Pink Elephant Recorded: Aug 17 2018 59 mins
    Let’s say your IT organization has processes in place that seem effective on the surface — you resolve service outages, provision resources, and manage changes as required. Your monthly reports may satisfy IT executive requirements, but how aware are you of your business customers’ needs and service expectations in relation to these processes? In their initial efforts to define IT service delivery processes, many organizations have unintentionally pushed customers to the end of the equation.

    Aligning interdependent resources and workflows is crucial for IT operations to be successful — but not at the expense of the customer. Too frequently, IT faces excessive pressure to deliver business metrics, and not enough significance is placed on the goals and values of the customers.

    Join Troy DuMoulin, VP Research & Development at Pink Elephant discusses how team misalignment can hinder service delivery.
  • Palo Alto Networks:  Using IT Analytics to Drive Employee Success
    Palo Alto Networks: Using IT Analytics to Drive Employee Success
    Steve Januario, Sr. Director IT Employee Success, Palo Alto Networks Recorded: Aug 1 2018 59 mins
    Palo Alto Networks demonstrate how they are using Tableau with Numerify to:
    Integrate IT data across service and software development systems.
    Drive self-service visual reporting for IT decision making.
    Help employees become successful from day one on the job.
    Conduct QBRs and measure their Net Promoter Score.


    Watch to learn how they progressed along their journey towards greater IT analytics, while also keeping costs abay. Numerify Analytics helped Palo Alto Networks achieve streamlined efficiency not just within their IT department, but also within the entire organization as well, allowing them to achieve their goals and set larger targets. See how the adoption of Numerify and Tableau has helped foster strong business-IT partnership and employee engagement within their organization in this exclusive webinar.
  • Charting IT Ops w/ Analytics Part 2: Operational Transparency
    Charting IT Ops w/ Analytics Part 2: Operational Transparency
    Kari Clement, Senior Solutions Consultant, Numerify Recorded: Aug 10 2017 48 mins
    IT has always been an anchor for the rest of the business organization - stabilizing the foundation that enables all other departments to operate effectively and smoothly. In recent times, the increasing demand for digital transformation has greatly impacted the responsibilities of IT. IT departments now find themselves shifting into a critical spot in their organization, helping to facilitate the adoption of a new technological culture amongst their usual responsibilities.

    Today, IT is a broker of cloud services and the owner of connectivity and integrations between new services. However, with this complexity, IT organizations are increasingly finding it difficult to quickly resolve service issues, provide high-quality support to business customers, hold teams and service providers accountable, and continuously drive process improvements.

    The complexity of the job paired with the lack of essential analytics and insights, makes it harder for poorly-equipped IT departments to provide the continual support expected. When tasked with optimizing new digital initiatives, service delivery, and IT performance, departments often find themselves in a juggling act, where resources and time are limited.
  • Charting IT Ops w/ Analytics Part 1: Stabilizing Application and Service Health
    Charting IT Ops w/ Analytics Part 1: Stabilizing Application and Service Health
    Patrick Gudat, Customer Success Manager, Numerify Recorded: Jul 28 2017 38 mins
    IT has always been an anchor for the rest of the business organization - stabilizing the foundation that enables all other departments to operate effectively and smoothly. In recent times, the increasing demand for digital transformation has greatly impacted the responsibilities of IT. IT departments now find themselves shifting into a critical spot in their organization, helping to facilitate the adoption of a new technological culture amongst their usual responsibilities.

    Today, IT is a broker of cloud services and the owner of connectivity and integrations between new services. However, with this complexity, IT organizations are increasingly finding it difficult to quickly resolve service issues, provide high-quality support to business customers, hold teams and service providers accountable, and continuously drive process improvements.

    The complexity of the job paired with the lack of essential analytics and insights, makes it harder for poorly-equipped IT departments to provide the continual support expected. When tasked with optimizing new digital initiatives, service delivery, and IT performance, departments often find themselves in a juggling act, where resources and time are limited.
  • From Data to ITSM Metrics That Matter w/ Pink Elephant
    From Data to ITSM Metrics That Matter w/ Pink Elephant
    Try DuMoulin, VP Research & Development, Pink Elephant Recorded: Feb 10 2017 54 mins
    Learn how to move beyond theory and instead map out process performance to help you achieve meaningful goals.

    Every IT organization accumulates an abundance of data — overwhelming analysts with a constant flood of numbers. However, many teams are challenged to translate that data into tangible value that aligns with business goals. The right framework of metrics, KPIs, and analyses will enable organizations to unlock insights trapped inside their data. Join Pink Elephant’s VP of Research & Development, Troy DuMoulin, and Numerify’s Director of Product Marketing, Mark Gabbard, for this thought leadership webinar.
  • Beyond KPIs: Next-Generation Analytics for Enterprise ITSM
    Beyond KPIs: Next-Generation Analytics for Enterprise ITSM
    Kevin Patterson, Customer Success, Numerify | Patrick Cava, Director of Marketing, Numerify Recorded: Sep 1 2016 41 mins
    IT is the backbone of the modern business. But with an increasingly complex and interdependent technology landscape, it can be challenging to meaningfully improve IT operational performance.

    In this webinar, learn how leading enterprise IT organizations employ advanced analytics to generate deeper insights and drive smarter decisions while delivering greater value to the business.

    KPIs are important, but alone they fail to provide the insights necessary to run modern IT organizations. We’ll review traditional KPI’s used by IT Service Management, what questions they answer, and where they fall short. Then, using real uses-cases, we’ll introduce 5 new measurements IT can employ to drive improvement and efficiency, improve service levels, and deliver true business value.

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