In this era of increasing digital transformation, ITSM needs to adopt a solid, modernized approach to ensure customer satisfaction, information security and operational excellence. ITSM practitioners must embrace new and innovative capabilities, practices and technologies so as to enable better customer service, flexible deployments and robust data protection. These include artificial intelligence, machine learning and process automation. In this panel, moderated by leading ITSM consultant Doug Tedder, our team of experts from Serviceaide, Cognizant, UBM and Virtual Clarity will discuss the journey ITSM is embarking on to ‘see the bigger picture’ in an increasingly digital world.
Our panelists include:
Rich Graves, Director of Product Management, Serviceaide
Daniel Blander, IT Security Consultant, Virtual Clarity
Anne Morello, Director of Software Engineering, Cognizant
Roy Atkinson, Senior Analyst, UBM