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itSMF Australia

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  • How Change&Configuration Management are Critical for Software License Management
    How Change&Configuration Management are Critical for Software License Management Marcel Shaw Recorded: Feb 16 2017 33 mins
    Software audits are on the rise costing organizations around the world millions of dollars. Learn how Change and Configuration Management can help protect your organization from penalties and fines resulting from unlicensed software in the Data Center.
  • 5 Ways to Introduce DevOps to your ITSM World
    5 Ways to Introduce DevOps to your ITSM World Doug Tedder Tedder Consulting LLC Recorded: Feb 16 2017 42 mins
    The days of the monolithic, overly-bureaucratic ITSM environment are numbered. The message is clear

    – faster results with better quality is what businesses are demanding from IT.

    But you’ve made significant investments and done some great work with implementing ITSM in your

    environment. And it is working. But perhaps it’s not keeping up with the demand from your business,

    or you’re under some pressure to adopt DevOps. Do you throw away all that investment in ITSM?

    Well – not so fast! The fact is that you’re going to need those ITSM processes that you’ve worked so

    hard on as you begin to look at DevOps. Where do you begin? How do you get started?

    Get some pragmatic advice from Doug Tedder in this informative webinar and learn five ways to begin

    to introduce DevOps to your ITSM world.
  • Is DevOps REALLY the new answer to business technology value?
    Is DevOps REALLY the new answer to business technology value? James Finister, Global ITSM Strategist at Tata Consultancy and Daniel Breston, DevOps and AgileITSM coach Recorded: Feb 16 2017 47 mins
    Why do you want to introduce a new best practice to make the best use of technology? Yes in many cases IT is the 3rd largest budget line item, but are you getting the results you and your customers value from the investments being made?

    Is DevOps hype or can DevOps truly deliver value?

    Join James Finister, Global ITSM Strategist at Tata Consultancy and Daniel Breston, DevOps and AgileITSM coach, as they seek to answer the question: is DevOps hype or not? Take-away their experience on what is the value of technology and the value of movements like DevOps to you personally and to your organisation.
  • DevOps: Adopt and Adapt the Blend
    DevOps: Adopt and Adapt the Blend Daniel Breston, DevOps and Leadership Coach Recorded: Feb 15 2017 38 mins
    Ok let’s be honest: DevOps borrowed many practices from other practices. TOC, Lean, ITSM, SIAM, Agile, Scrum, Kanban, Organisational Change Management (OCM) to name a few. Surely you cannot learn all of these and then figure out how to introduce DevOps as a new way to provide value to all technology investment and management?

    How can you fast forward to being able to try DevOps ways of collaboration, communication, faster creation, better feedback and continuous improvement? How can you adopt and adapt the blend to your organisation?

    This session discuss what is DevOps as a mix of practices. Then using the technique of Value Stream Mapping, sets the strategic tone to be able to help you discover the WHY, the HOW and the WHAT about DevOps for your organisation. 30-35 minutes of presentation followed by 10-15 minutes of your question by DevOps and leadership coach Daniel Breston.
  • 10 Ways DevOps Is Changing Enterprise IT
    10 Ways DevOps Is Changing Enterprise IT Cynthia Harvey, Freelance Technology Writer and Editor Recorded: Feb 14 2017 48 mins
    Recent surveys show that enterprises are adopting DevOps approaches in greater numbers than ever before. This shift is reverberating throughout the technology industry, influencing many other trends, including the popularity of various tools and programming languages, team member salaries, technical debt, security, costs and more. This webinar examines some of the latest research into the impact DevOps is having on enterprise IT and helps IT managers prepare for the sometimes unexpected consequences of embracing DevOps.
  • Service catalog in the app store era
    Service catalog in the app store era Narain Muralidharan, Freshservice Recorded: Dec 7 2016 29 mins
    The way we purchase has come a long way since the good old days. What used to be a cash based transaction was soon replaced by newer payment methods like wire transfers, plastic money, Bitcoin, Square, Apple Pay, etc. But enterprise service request management has remained the same even as consumer technology has evolved drastically.

    The App Store model has redefined the way we consume services. All it takes to purchase a new service is a tap of the thumb – the preferred method to purchase within the confines of your home.

    So what can we, as IT leaders, learn from the App Store to make the service request catalog experience better?
  • An emergent approach to Continual Service Improvement
    An emergent approach to Continual Service Improvement Mark Smalley, The IT Paradigmologist, ASL BiSL Foundation Recorded: Nov 18 2016 40 mins
    Continual Service Improvement is usually based on the plan–do–check–act (PDCA) cycle. PDCA emerged in the manufacturing era with much emphasis on statistical control. But what if the nature of the environment is more emergent than deterministic? Can the PDCA cycle still be applied and if so, how?

    This presentation explores the diverse nature of (organisational) systems, focusing on the relationship between cause and effect. It is based on Dave Snowden’s sense-making Cynefin framework. Snowden distinguishes between 4 system domains. In the Obvious and Complicated domains, systems are predictable; whereas in the Complex and Chaotic domains, they are not.

    The main takeaway from this presentation is a better understanding of the nature of systems, and knowing how best to act within the PDCA cycle.

    BIO

    Mark Smalley, also known as The IT Paradigmologist, is specialized in Application Management and Business Information Management. Mark is an IT Management Consultant at Smalley.IT and Ambassador at the ASL BiSL Foundation. He is also affiliated with AllThingsITSM, APMG International, BrightTALK, BRM Institute, GamingWorks, IT4IT Forum, ITPreneurs, Pink Elephant, Taking Service Forward, Topconf, and Van Haren Publishing. Mark has reached out to thousands of IT professionals at more than 100 events in more than 20 countries. Connect with him @marksmalley & www.linkedin.com/in/marksmalley.
  • Modernisieren Sie Ihr Change Management & minimieren gleichzeitig das Risiko
    Modernisieren Sie Ihr Change Management & minimieren gleichzeitig das Risiko Silke Radde (Sr Solution Engineer) and Jens Kindgen (Sr Solution Engineer) Recorded: Oct 27 2016 39 mins
    Durch neue Technologien ändert sich die Welt um uns herum immer schneller, was auch größere Auswirkungen als jemals zuvor mit sich bringt. Zum Beispiel stellt das Konsumieren von Unternehmens-IT die gängige Arbeitspraxis vor neuen Herausforderungen. Auch die enormer Ausbreitung von Geräten und Endpunkten führt dazu, dass sich Unternehmen mit Internet of Things Strategien beschäftigen müssen. Zudem werden durch Virtualisierung und Cloud Technologien neue, revolutionäre Wege eingeleitet, wie wir heutzutage Services konsumieren. Aber, das Handhaben von komplexen Infrastrukturen ist schwierig, ein erfolgreiches Managen von Änderungen (Changes) über diese vielschichtige Infrastruktur hinweg kann ein “Alles oder Nichts” für ein Unternehmen bedeuten.

    Hier nun die richtige Balance zwischen Agilität und Kontrolle zu finden, ist extrem kritisch für eine IT Organisation, die sowohl das Ziel hat, Risiko zu minimieren aber dennoch Business zu ermöglichen.

    Dieses Webinar stellt die entscheidenden Grundlagen für einen neuen, modernen Ansatz im Change Management dar (der ebenfalls die Bereiche Configuration und Release Management tangiert), um es IT Abteilungen zu ermöglichen, Changes effektiver durchzuführen:
    - Sinnvolle Automation: Eliminieren des Risikos und dies lieber früher als später durchführen
    - Von Daten zu Einblicken gelangen: bessere Entscheidungsfindung mit kontextabhängigen Daten
    - Gelegenheitsnutzer besser unterstützen: Einfache und intuitive Benutzererfahrung unterstützen
  • Service Desk Best Practices
    Service Desk Best Practices Jeff Rumburg, Managing Partner at MetricNet Recorded: Sep 13 2016 64 mins
    In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will:

    HEAR how the industry's top performing Service Desks achieve world-class status.

    LEARN key strategies for enhancing your Service Desk performance.

    APPLY Best Practices from your peers in the industry.
  • New trends in IT Service Management monitoring
    New trends in IT Service Management monitoring Diego Berea - Director of Ozona Consulting, ISO 20000-2 co-editor, ISO 20000-9 project editor Recorded: Aug 9 2016 47 mins
    Monitoring tools have always been there. Other sources also provide useful information to calculate availability and performance of IT Services.
    However, not always that data contributes to provide real insight of the health of IT Services and their impact in business.
    This session presents new trends in the monitoring, aggregation and automation of service availability, service capacity and service level monitoring, aligned with ISO 20000 requirements and ITIL best practices.

    In 45 minutes we’ll cover: 
    - Service monitoring needs according to ITIL and ISO 20000
    - ITSM vs BSM, aligning IT with the business
    - Real-time, historical and predictive monitoring
    - Different approaches to service monitoring
    - New trends in service monitoring, dashboards and reports
    - How to learn more
    - Tips on how to get started

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