Latest Talk
Tech Tank – Enhancing Customer Engagement with Omni-Channel Self Service
John Forrester, CMO, Inbenta
A recent 451 Group survey shows that 55% respondents prefer self-service tools to avoid calling a customer service agent. Therefore, many businesses today have invested in conversational tools that can help improve the way they interact with customers and nurture relationships across the customer journey. This roundtable explores the most effective methods of providing customers…
