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ComAround

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  • Make knowledge management valuable and fun
    Make knowledge management valuable and fun Sebastian Teeling, Knowledge Specialist at ComAround Recorded: Feb 20 2017 37 mins
    More satisfied employees, higher resolution rates, fewer cases for the service desk, and an up-to-date and relevant database. We dare say that this is the result of a structured approach to knowledge management, using proven methods that make knowledge valuable and fun. In this webinar, we tell you how to go about it!

    Service desks should provide high-quality support on time and using limited resources. Nothing strange about that. But how can the service desk work with Knowledge Management and build a qualitative knowledge base concurrently? And what factors motivate the service desk team and make them feel involved and engaged, both in their professional roles and in achieving the objectives established by the organization as a whole? In simple terms, how do you make knowledge valuable and fun?

    In this webinar we demonstrate how the service desk can:
    work to make the knowledge base useful in the long term
    create procedures and processes that engage and motivate
    reduce costs and improve service to the organization

    Listen to Sebastian Teeling, Knowledge Specialist at ComAround, as he demonstrates how the support organization can work to make the knowledge base valuable in the long term and to create procedures and processes that engage and motivate.
  • KCS – the value creating process
    KCS – the value creating process Lena Stormvinge, one of 15 certified KCS trainers in the world Recorded: Feb 20 2017 30 mins
    Effective knowledge management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.

    In this webinar you will learn:
    - What the established knowledge management methodology KCS (Knowledge-Centered Service) is
    - How KCS can improve the results of self service
    - How modern technology empowers the support team to capture, structure, and share knowledge within the entire organization
    - How the whole organization will benefit, both in the short and the long term

    Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world, go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.

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