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Kaseya

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  • Key ITSM Management & Monitoring Trends and Why You Should Adopt Them
    Key ITSM Management & Monitoring Trends and Why You Should Adopt Them
    Miguel Lopez, SVP & General Manager, Managed Service Providers, Kaseya Recorded: May 17 2018 38 mins
    We are seeing some trends in IT that are building how we will need to manage and monitor in the future. Management and monitoring of all types of devices is becoming a requirement that is extending beyond the SMB and into the enterprise.

    We will review the following:
    - What is driving the changes
    - How you need to manage these changes today
    - How these changes will affect you
  • Optimising the service desk: metrics and data to look for
    Optimising the service desk: metrics and data to look for
    Miguel Lopez, SVP Managed Service Providers Recorded: May 18 2017 42 mins
    Many look at their Service Desk mainly as a means to means to manage incoming requests. In this webinar, we will discuss how to configure your service desk to provide you with an ongoing means to increase your service efficiency.

    We will review:
    •What types of information you need to look at within your systems
    •Setting up a regular cadence for review
    •What to do with the data you find

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