California Casualty is an insurance company that faced the challenge of managing internal policies and procedures in a better and more structured way. To solve the issue, they selected SDL Tridion Docs as a component based content management system (CCMS). However, they decided to use it in an unconventional manner, different from the typical approach towards managing documentation.
It's been 4 years now and, much to their own surprise, their approach is hugely successful. Attend this webinar to understand:
• How California Casualty implemented content management.
• Why they created a feedback loop used by the content owners, users and documentation team with SDL's collaborative review feature.
• How they managed to keep content fresh, accurate and relevant for all users.
• How they discovered that their fear for an uncontrollable free-for-all process was unfounded.