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Kepner-Tregoe

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  • Future-Proofing Your Organization
    Future-Proofing Your Organization Jason O'Neill, Head Global Training Services; Paula Bruskiewitz, Director of Organizational Transformation, Kepner-Tregoe Recorded: Nov 9 2017 46 mins
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • Learn to be a Top-Gun Troubleshooter Through Simulation - APAC
    Learn to be a Top-Gun Troubleshooter Through Simulation - APAC Russell Whitehouse, Kepner-Tregoe Recorded: Sep 26 2017 51 mins
    Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Troubleshooters in all walks of life prepare for real-life calamities by studying theory and working through case studies none of which replicate the pressure cooker they find themselves in when things have gone pear shaped.

    Kepner-Tregoe will be demonstrating a method that has answered our clients needs to hone troubleshooting skills in a safe to fail environment. One that simulates the pressure cooker of a real-live challenge complete with consequences and rewards for actions taken.

    •Prevent trial-and-error by narrowing down possible causes BEFORE taking action
    •Use only the critical pieces of the troubleshooting process appropriate to the situation
    •Learn to solve problems under pressure and restore operations safely and quickly
    •Cloud-based simulation that allows troubleshooting practice in a safe-to-fail environment
  • Learn to be a Top-Gun Troubleshooter Through Simulation
    Learn to be a Top-Gun Troubleshooter Through Simulation Emel Firtina-Budak, Christoph Goldenstern, Kepner-Tregoe Recorded: Sep 21 2017 35 mins
    Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Troubleshooters in all walks of life prepare for real-life calamities by studying theory and working through case studies none of which replicate the pressure cooker they find themselves in when things have gone pear shaped.

    Kepner-Tregoe will be demonstrating a method that has answered our clients needs to hone troubleshooting skills in a safe to fail environment. One that simulates the pressure cooker of a real-live challenge complete with consequences and rewards for actions taken.

    •Prevent trial-and-error by narrowing down possible causes BEFORE taking action
    •Use only the critical pieces of the troubleshooting process appropriate to the situation
    •Learn to solve problems under pressure and restore operations safely and quickly
    •Cloud-based simulation that allows troubleshooting practice in a safe-to-fail environment
  • Problem Solving - Maximizing Adoption
    Problem Solving - Maximizing Adoption Kepner-Tregoe Recorded: Sep 15 2017 6 mins
    This video is the fourth and final part of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization. In this instalment Dave talks about how to maximize the adoption of your problem solving strategies and overcome the change resistance that inevitably comes with initiatives of this type.
  • Problem Solving - Making it work on a Larger Scale
    Problem Solving - Making it work on a Larger Scale Kepner-Tregoe Recorded: Sep 15 2017 11 mins
    In this third installment of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we find out how to get your problem solving processes working on a much larger scale. Dave also discusses techniques for overcoming resistance to these new techniques.
  • Strategy, Process and People - Key to Effective Problem Solving
    Strategy, Process and People - Key to Effective Problem Solving Kepner-Tregoe Recorded: Sep 7 2017 12 mins
    "In order to drive performance, service organizations must leverage their most valuable service asset - people. This is part one of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization.

    Dave discusses why a strategic, process and people driven approach is critical to delivering a consistent, high quality problem resolution throughout the service organization. He shows how to design a program that fosters results that are profitable and sustainable throughout the organization."
  • Problem Solving - How to Deal with those Difficult Cases
    Problem Solving - How to Deal with those Difficult Cases Kepner-Tregoe Recorded: Sep 7 2017 5 mins
    People are the most valuable service asset that an organization has. In this video, which is part two of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization, we learn about the issues associated with case difficulty and how having robust problem solving processes can help get to the bottom of even the most difficult case.
  • Kepner-Tregoe - Best in Class for Troubleshooting
    Kepner-Tregoe - Best in Class for Troubleshooting Kepner-Tregoe Recorded: Aug 10 2017 4 mins
    Shellina Damji, a practice leader at Kepner-Tregoe discusses the service excellence program at K-T. What differentiates K-T is its solid methodology in trouble shooting. K-T is focussed on building capability in the technology space. Building partnerships with companies like ServiceNow allows them to embed the K-T methodology right into the toolset. K-T is recognised as 'best in class' for troubleshooting. Customers have confidence that they are receiving the best training possible when they engage with Kepner Tregoe.
  • Raising the skill level of IT teams with Kepner-Tregoe Problem Solving
    Raising the skill level of IT teams with Kepner-Tregoe Problem Solving Kepner-Tregoe Recorded: Aug 10 2017 6 mins
    Kepner-Tregoe's Shellina Damji discusses the value of the K-T critical thinking methodology. K-T is particularly known for its problem solving methodology, particularly in incident management, problem management and change management. K-T allows businesses to close the gaps they have in the processes, bringing incidents and problems to resolutions quickly. K-T training allows organizations to raise the skill level of their staff, giving them new competencies in trouble shooting and problem solving.
  • Your Company’s Reputation Can Hinge on a Single Supply Chain incident
    Your Company’s Reputation Can Hinge on a Single Supply Chain incident Michael Curran-Hayes, Global Practice Leader, Kepner-Tregoe Recorded: Aug 3 2017 54 mins
    Successful companies are highly dependent on their partners in their supply chain. They must remain vigilant to assess their output quality, manage, mitigate and identify the root cause of any problem that arises.

    In this webinar, we will focus on quality management in the supply chain and some of the key levers that can be pulled to ensure you are not the next company on the nightly news.

    You will learn
    • Best practices to improve quality in the supply chain
    • How to identify areas of supply chain risk
    • How to Reduce cost of quality
    • The “Critical Few” troubleshooting tools for quality

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