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Kepner-Tregoe

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  • 2 New Ways to Learn and Apply KT Problem Solving
    2 New Ways to Learn and Apply KT Problem Solving
    Join Jason O’Neill, Head of Global Training services, and Wayne Stottler, Manager of Product Development with Kepner-Tregoe Recorded: Dec 11 2018 61 mins
    Because it is important that our clients have access to the finest problem-solving tools on the market, we’ve developed 2 NEW digital solutions that make KT problem-solving more accessible and easy to use.

    Please join us to learn about these new KT applications.

    • KT Solve is a browser-based tool that allows users to leverage KT process, store records in the cloud then, access them from any device anywhere in the world. A free version is included for KT workshop participants with premium versions available offering advanced features.
    • KT eLearning is a self-paced modern learning platform accessible from any device that offers learners access to fresh KT tutorials to deepen and refresh their knowledge of KT’s processes.

    What you will learn:

    • How KT Solve accelerates an individual’s learning experience and reinforces the use of KT process back on the job.
    • Through examples of KT’s new eLearning content, learn how this platform can be utilized to deepen the skills of new KT workshop participants past as well as to refresh problem-solving skills of past KT grads.
    • We’ll show a sneak peek of new KT products to be released in 2019.
  • Learn how great leaders make impactful decisions
    Learn how great leaders make impactful decisions
    David Frank, Client Relationship Manager-Consultant, Kepner-Tregoe Recorded: Oct 10 2018 60 mins
    Over the past decade, the decision making process has become increasingly complex. Decisions that used to be made by a handful of leaders huddled in a conference room now require multiple stakeholders across globally distributed teams with exponentially more data inputs. The ability to confidently make recommendations and defend those choices in this business landscape is important - especially when the outcome is unpopular.

    In this webinar, Kepner-Tregoe will introduce you to how the most successful leaders bring teams together to make balanced decisions. You will also learn:
    1.How to both mentally and visually frame decisions before diving into action
    2.How to gain maximum alignment and understanding for your decisions from a diverse group of stakeholders
    3.How to set boundaries for groups while working in a collaborative decision making environment
  • Why suppliers don't solve problems
    Why suppliers don't solve problems
    Andrew Vermes Recorded: Sep 21 2018 57 mins
    In this webinar, we’ll be looking at five factors that drive the quality of problem solving. Suitable for for anyone in industry and IT who has to deal with supplier quality issues.
  • Future of Thinking Series: Critical Thinking
    Future of Thinking Series: Critical Thinking
    Jason O'Neill, Kepner-Tregoe & Veena Rajkumar, Western Digital Recorded: Aug 14 2018 60 mins
    With 90% of all data in the world created in just the past 2 years, you’ll probably be surprised to hear that thinking processes generated 2,500 years ago can still help us to make sense of this explosion of information. Critical thinking through rational, unbiased analysis is still a bedrock for survival in business today. While disruption and innovation are very important (see our Future of Thinking Series parts I and II for more on these topics), modern critical thinking models are the linchpin that determines success or failure in nearly every industry and job.

    If you want to learn how to focus on essential information, ignore irrelevant inputs and solve complex problems, one key will be to understand critical thinking and when to apply it.

    Join Jason O'Neill, Head of Global Training Services with Kepner-Tregoe and Veena Rajkumar, Learning & Development Program Manager, Western Digital, in the third and final installment of our "Future of Thinking" series where they’ll discuss how critical thinking is more important today than ever before.

    What you will learn:

    The evolving definition and history of critical thinking

    How modern critical thinking models are being used by successful leaders today

    How to become a critical thinking star at work
  • Future of Thinking Series: The importance of innovation throughout the workplace
    Future of Thinking Series: The importance of innovation throughout the workplace
    Jade Pearson, Regional Lead, Global Training Services, Kepner-Tregoe Recorded: Jun 26 2018 57 mins
    Great innovators solve important problems that make peoples’ lives better often by designing simple adjustments that look obvious. Innovators are curious, they look for fresh approaches and tend to see a bigger picture than the world that is presented to them. They are always on the lookout for methods, systems or new designs to cut through complexity, reduce time or combine many tasks into one. Ultimately their work ends up being “of service” to their team and their organisation.

    If you consider that tomorrow’s problems will not be solved using yesterday’s thinking and you are looking to provide value to your organisation’s strategic planning and problem-solving capabilities then becoming an innovator should be on your short list!

    Join Jade Pearson, Regional Lead, Global Training Services with Kepner-Tregoe, in the second of our “Future of Thinking” webinar series where she’ll discuss how innovation can be a friendly component of your work.

    What you will learn:

    How innovative thinking can improve dealings with customers

    Design thinking techniques that solve human-centred problems

    A method of “questioning” that helps people help themselves
  • Preparing to fail - Avoiding IT incidents of Titanic proportions
    Preparing to fail - Avoiding IT incidents of Titanic proportions
    Shane Chagpar and David Frank of Kepner-Tregoe Recorded: May 1 2018 55 mins
    Almost all of us know the tragic story of how the Titanic hit an iceberg on its maiden voyage, sinking in the North Atlantic Ocean, killing more than 1500 people in the process. When uncovering the cause(s) of this catastrophe what is revealed is a chain of over 30 events that lead to the Titanic’s fatal crossing. IT incidents such as major system outages or database security breaches often are triggered by a series of events, each seemingly harmless but, given a certain progression creating a perfect storm. Without systems in place to see the signs of an impending emergency, our ability to avoid a major failure is gone. Worse yet our organization remains at risk, history will repeat itself as the root cause has never been addressed.

    Join Shane Chagpar and David Frank as they take you through a Proactive Problem Management journey using the example of the systematic group of failures that lead the Titanic to that iceberg to help you understand how service organizations can manage risk effectively and avoid business failure.

    Takeaways:
    Learn to document a complex incident in a simple visual map, using this tool to:
    -Transition from reactive documentation, to visual display of the events that led to the incident
    -Identify the teams that are rapidly resolving issues as well as those in need of help
    -Focus on productive discussions (avoiding blame) for future prevention
    -Understand unique circumstances that either improved resolution time or, made it worse
  • Improve Root Cause Analysis Effectiveness through On-the-Job Micro-Learning
    Improve Root Cause Analysis Effectiveness through On-the-Job Micro-Learning
    Belinda Bright Head of Operational Excellence and Christian Green Delivery Excellence Manager of Kepner-Tregoe Recorded: Apr 12 2018 62 mins
    A workforce of skilled root-cause analysis (RCA) practitioners is every manager’s dream. A possibility which is often stifled by the reality of the many hours of training required for a positive impact. Imagine if we could cut traditional training time by greater than 75% to the first responders. These are the operators who are crucial to your team; are best placed to troubleshoot and collect evidence before it is destroyed. They are also the ones who are most difficult to take off-line for weeks at a time.

    “Micro MBAs” and “Nano Universities” geared for office professionals are designed to reduce the time traditionally needed to fulfill learning requirements. Taking a page from these “Micro-Learning” techniques, Kepner-Tregoe has designed a training solution that keeps crucial operators on-the-job while they learn. An approach that offers a path for your operators to work towards RCA mastery at a much faster pace.

    Join us as we discuss how to implement operator microlearning and the latest cloud-based solutions for daily management practices that allow you and your workforce to address root cause in real-time. Discover the components of a multi-disciplined daily management system that includes items such as escalating morning meetings, operator standard work, leader role modeling via daily walks, simple reporting templates and even phone-based apps providing prompts, guidance, and governance in the palm of your hand.

    Join us and you’ll come away with:

    Daily Management meeting templates, agendas, pitfalls

    RCA templates for different levels of problems

    Project plans for executing daily management and simple RCA

    Tips on setting up a cloud-based platform to maximize adoption and monitor compliance
  • Future of Thinking Series: Disruptive Thinking
    Future of Thinking Series: Disruptive Thinking
    Veena Rajkumar, Learning & Development Program Manager, Tegile/Western Digital Recorded: Mar 21 2018 49 mins
    The future of work will look different than the current landscape, and it is approaching rapidly. To prepare, companies must “future-proof” their organizations through a re-evaluation of behaviors to embrace change.

    One of these behaviors is how we think which has the capacity to handle the significant challenges (and opportunities!) that will come from IoT (Internet of Things), AI (Artificial Intelligence), Machine Learning and many other Industry 4.0 trends.

    Simple tweaks to existing “thinking” will not be a match for what’s coming. We need a fresh and powerful perspective - a disruption - in the way we’ve approached thinking in the past.

    Sign up for our free webinar to understand Disruptive Thinking to future-proof your organization.

    Join Veena Rajkumar, Learning & Development Program Manager with Tegile, A Western Digital brand, in the first part of a webinar series about The Future of Thinking. Veena will discuss Disruptive Thinking – a method to alter the status quo, identify unique ways to solve real-world problems using simple ideas and existing resources and build effective results.

    You will learn:

    . The three parts of disruptive thinking: inquiry, discovery, and development

    . Methods to leverage challenge as a vehicle for opportunity


    “If you can’t change it, change the way you think about it.” ~ Maya Angelou
  • Future-Proofing Your Organization - APAC
    Future-Proofing Your Organization - APAC
    Jason O'Neill, Head Global Training Services; Jade Pearson, Learning Solutions Manager, Kepner-Tregoe Recorded: Nov 28 2017 48 mins
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play
  • Future-Proofing Your Organization
    Future-Proofing Your Organization
    Jason O'Neill, Head Global Training Services; Paula Bruskiewitz, Director of Organizational Transformation, Kepner-Tregoe Recorded: Nov 9 2017 46 mins
    How Learning & Development, HR and Training functions
    can prepare employees for The Future of Work

    Businesses will soon experience productivity decline from a workforce unprepared and unable to provide the competitive advantage needed to survive in the modern environment. What we can predict is that change will be a constant and will include many technological advancements.

    Developing the right employee skills is key to being prepared. The World Economic Forum predicts that Complex Problem Solving, Critical Thinking and Decision Making are key skills needed to succeed in 2020 and beyond

    In this webinar, Jason O’Neill will discuss how Learning & Development (L&D), Human Resources (HR) and Training functions will have a pivotal role in leading this effort – by guiding employees to the tools, techniques, and resources to help them navigate change – and by taking an active role in preparing their organization for the future of work.

    Major topics include
    . The major transformational changes forecasted for 2020 and beyond
    . The employee skills that chief human resources officers have identified as
    necessary to thrive in the near-term business environment
    . The role of HR, L&D and Training functions can play

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