Hi [[ session.user.profile.firstName ]]

AI For Customer Service

  • Date
  • Rating
  • Views
  • Fireside Chat: The Future of Customer Service & AI
    Fireside Chat: The Future of Customer Service & AI Mikhail Naumov, Co-Founder & CSO at DigitalGenius & Shep Hyken, Customer Service & Experience Expert, Shepard Presentations Recorded: Sep 13 2017 39 mins
    Join Shep Hyken, Customer Service & Experience Expert, as he sits down with Mikhail Naumov, Co-Founder of DigitalGenius, to discuss best practices in customer service and how artificial intelligence will change the face of the industry as we know it.

    Tune it to learn about:
    * Core challenges in customer service today
    * Next generation of tools for agent efficiency
    * Chatbots vs Human+AI
    * AI’s contribution to better customer experience

    Host: Mikhail Naumov, Co-Founder & CSO at DigitalGenius

    Mikhail is focused on bringing practical applications of deep learning and artificial intelligence to customer service operations of growing companies and well established enterprises. A frequent speaker on the topics of emerging technology, artificial intelligence & entrepreneurship. He is a leading voice in the Human+AI movement, which focuses on the seamless interaction of human & machine intelligence in business applications and everyday life. Recognized as Forbes’ 30 Under 30 for Enterprise Technology,, Mikhail is passionate about bringing emerging technologies to life, through partnerships with global brands and platforms.

    Guest: Shep Hyken, Customer Service & Experience Expert, Shepard Presentations

    Shep is the chief amazement officer of Shepard Presentations, a The New York Times and The Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Recognized as one of the leading experts in customer service and experience, Shep works with companies who want to build loyal relations with their customers and employees. He has been published in hundreds of publications and is the author of numerous books including The Amazement Revolution and Amaze Every Customer Every Time.
  • AI is My Friend - A Practical View for Contact Centers
    AI is My Friend - A Practical View for Contact Centers Mikhail Naumov, Co-Founder & Chief Strategy Officer Recorded: Aug 3 2017 62 mins
    Leverage AI-driven technologies to support growing volumes, channels, and increasing customer expectations, while delivering a personalized and timely service experience.

    The hype around AI makes it difficult to separate tangible value from the noise. In this session, Mikhail Naumov (Co-founder, CSO) at DigitalGenius, will share practical case studies of companies using deep learning and AI in their customer service & support operation today. By reinforcing their contact centers with a layer of AI companies are able to scale their support operations while empowering their employees with the tools to provide better experiences and effective resolutions.

    This deep-dive on AI applications in the contact center will equip support team managers to make decisions around machine learning technology. The workshop will provide clarity on using this technology to empower support employees to be more productive, by automating repetitive parts of the agent workflow, and unlocking valuable time to focus on high level issues and better support experiences.

    Key topics: Managing; Doing Better Support; Improving Customer Experience; Scaling Support

Embed in website or blog