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AI For Customer Service

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  • AI is My Friend - A Practical View for Contact Centers
    AI is My Friend - A Practical View for Contact Centers Mikhail Naumov, Co-Founder & Chief Strategy Officer Recorded: Aug 3 2017 62 mins
    Leverage AI-driven technologies to support growing volumes, channels, and increasing customer expectations, while delivering a personalized and timely service experience.

    The hype around AI makes it difficult to separate tangible value from the noise. In this session, Mikhail Naumov (Co-founder, CSO) at DigitalGenius, will share practical case studies of companies using deep learning and AI in their customer service & support operation today. By reinforcing their contact centers with a layer of AI companies are able to scale their support operations while empowering their employees with the tools to provide better experiences and effective resolutions.

    This deep-dive on AI applications in the contact center will equip support team managers to make decisions around machine learning technology. The workshop will provide clarity on using this technology to empower support employees to be more productive, by automating repetitive parts of the agent workflow, and unlocking valuable time to focus on high level issues and better support experiences.

    Key topics: Managing; Doing Better Support; Improving Customer Experience; Scaling Support

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