According to ICMI research, 62% of contact centers believe their organization considers them a cost center. Contact centers have long been misunderstood, plagued by stereotypes, stigmas, and misconceptions. But contact centers of the future are uniquely positioned to fuel growth across the business through product enhancement, customer retention, and employee retention. The strategic contact center of the future won't just focus on people, process, and technology improvements, but products, too. Join us for this webinar to find out how your contact center can use all the customer data at your fingertips to empower smarter business decisions and boost the bottom line.
In this webinar, you will learn:
* How to establish processes for capturing, analyzing, sharing and using value-added information across the organization
* The link between driving strategic value and boosting employee engagement
* How other contact centers are driving ROI for their business